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Client Success Advisor Jobs in Ontario (NOW HIRING)

YuJa

Account Manager (Client Success & Growth)

Toronto, ON · On-site

CA$50K - CA$60K/yr

  • Medical

  • Dental

  • Vision

This role is pivotal in driving post-sales success, client retention, and revenue growth through ... You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our ...

YuJa Inc.

Account Manager (Client Success & Growth)

Toronto, ON · On-site

CA$50K - CA$60K/yr

  • Medical

  • Dental

  • Vision

This role is pivotal in driving post-sales success, client retention, and revenue growth through ... You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our ...

PSD Citywide

Implementation Advisor

Toronto, ON · On-site +1

  • PTO

Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. * Serve as a trusted advisor to municipal clients, offering ...

Assent

Sr. Customer Success Manager

Ottawa, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout ... Identify client goals and success metrics, ensuring quality product configuration during ...

Royal Bank of Canada

Client Advisor

Ottawa, ON · On-site

... Client Advisor positions acrossour OttawaCommunities. Includes locations such as; Ottawa Central ... Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven ...

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON

  • Medical

  • Life

  • Retirement

  • PTO

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout ... Identify client goals and success metrics, ensuring quality product configuration during ...

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Client Success Advisor information

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What are popular job titles related to Client Success Advisor jobs in Ontario?

For Client Success Advisor jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Client Success Advisor jobs in Ontario look for?

The top searched job categories for Client Success Advisor jobs in Ontario are:

What cities in Ontario are hiring for Client Success Advisor jobs?

Cities in Ontario with the most Client Success Advisor job openings:

Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in Ontario as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Director, Client Success

Engage People Inc

Markham, ON

CA$100K - CA$120K/yr

Full-time

Re-posted 9 days ago

Job description

OVERVIEW


As a member of the Client Success Team, the Client Director is responsible for a portfolio of clients, their related daily activities, as well as the planning and management of strategic activities (i.e. Marketing Planning, Product Marketing, and New Engage Technology Products) to achieve client and Engage objectives including revenue accountability and reporting. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage's management, and may have one or more direct and indirect reports.

RESPONSIBILITIES


  • Develops an in-depth understanding of each client's business strategy and financial goals to create mutually beneficial solutions.
  • Drives growth by achieving defined revenue and profitability targets for the client portfolio; monitors performance against financial goals and proactively addresses gaps.
  • Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
  • Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
  • Identifies new opportunities to exceed revenue targets.
  • Drives growth plans for the client portfolio.
  • Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
  • Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
  • Provides direction to Client Coordinator, operational resources, and other sales and management resources as required.
  • Fosters innovation and helps clients stay ahead of trends in loyalty and incentives specifically to help drive revenues.
  • Leads or supports in the onboarding of new clients.
  • Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
  • Leads the delivery of monthly, quarterly, and annual client business reviews.
  • Prepares and delivers performance reviews to direct reports, if applicable.
  • Establishes and links best practices within the broader Engage business.
  • Performs other related duties as assigned.

QUALIFICATIONS


  • Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
  • 5 to 10 years of directly related work experience in a client management capacity.
  • Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.
  • Demonstrated experience managing client portfolios and driving client retention and profitability.
  • Experience working within a SaaS environment is an asset within the tech industry
  • Excellent client service and relationship management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
  • Experience in planning and managing small to medium size projects.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
  • Strong negotiation, influencing, adaptability, and conflict resolution skills.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and multi-tasking skills, with the ability to manage multiple priorities within a fast-paced environment.
  • Ability to work both independently and as part of a team under time constraints.
  • Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.


Compensation: Annual base pay of $100,000.00-$120,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.


Vacancy Notice:This job posting represents an existing vacancy that Engage is actively seeking to fill.


AI Disclosure:AI is not used to screen, assess, or select applicants.


We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.


Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.


Values: Integrity/Teamwork/Diversity/Innovation/Courage

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