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Client Success Advisor Jobs in Philadelphia, PA (NOW HIRING)

Motion Recruitment

Customer Success Advisor

Bryn Mawr, PA · Remote

$65K - $85K/yr

A growing healthcare technology organization in the Mainline area is seeking a Customer Success Advisor to support customer engagement, platform adoption, and long-term client success for an industry ...

Aon

Customer Success Advisor

Fort Washington, PA · On-site

$40K - $50K/yr

Aon Affinity is seeking a Customer Success Advisor to impact the growth of our company and help ... The Client Service Advisor will focus on retaining, renewing, and growing existing accounts within ...

Metergy Solutions

Client Success Manager

Exton, PA

... trusted advisor for property managers, asset managers, and ownership stakeholders. * Partner ... success criteria, and aligned client expectations. * Collaborate with the Onboarding team to ...

Metergy Solutions

Client Success Manager

Exton, PA

... trusted advisor for property managers, asset managers, and ownership stakeholders. * Partner ... success criteria, and aligned client expectations. * Collaborate with the Onboarding team to ...

Aprio

Client Advisor, Dental Segment

Philadelphia, PA · On-site

$110K - $172K/yr

Client Advisor (Manager) Join Aprio's Healthcare Services Outsourcing team and you will help ... success. This role extends beyond traditional accounting, requiring the ability to deeply ...

Foodhub

Director of Client Services

Philadelphia, PA · On-site

You'll lead the teams responsible for onboarding, account management, customer success, and client ... Become a trusted advisor to the President and Executive Leadership Team. Key Experience We're ...

Synergy Comp

Senior Safety Advisor

Exton, PA · On-site

SOS Safety Solutions, isseeking an experienced Senior Safety Advisor in the Exton, PA or ... This is a highly visible, consultative role with meaningful impact on both client success and ...

PurpleLab Inc

Client Partner - Advertising

Wayne, PA · On-site

$85K - $125K/yr

Serve as an adviser to PurpleLab's prospective and new customers to ensure successful onboarding ... years customer success experience in agency/media planning setting with a focus on Pharma is ...

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All JobsClient Success Advisor JobsClient Success Advisor Jobs in Philadelphia, PA

Client Success Advisor information

See Philadelphia, PA salary details

$21.2K

$51.8K

$86.8K

How much do client success advisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success advisor in Philadelphia, PA is $51,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $59,000.00 per year, depending on experience, location, and employer.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What are popular job titles related to Client Success Advisor jobs in Philadelphia, PA?

For Client Success Advisor jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Client Success Advisor jobs in Philadelphia, PA look for?

The top searched job categories for Client Success Advisor jobs in Philadelphia, PA are:

Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in Philadelphia, PA as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,775 per year, or $24.9 per hour.

Customer Success Advisor

Motion Recruitment

Bryn Mawr, PA • Remote

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Support customer engagement, platform adoption, and long-term client success by building relationships and educating users on platform capabilities.

  • Respond to customer questions, coordinate issue resolution with internal teams, and conduct virtual meetings and product walkthroughs.

  • Monitor customer health, identify risks or opportunities, and document processes, best practices, and operational improvements.

Job description

A growing healthcare technology organization in the Mainline area is seeking a Customer Success Advisor to support customer engagement, platform adoption, and long-term client success for an industry-leading healthcare analytics platform. This newly created role was established due to significant company growth and will focus on building customer relationships, educating users on new platform capabilities, increasing product utilization, and serving as a trusted resource for clients. The ideal candidate is a strong communicator who enjoys working with customers, learning new technologies, and helping organizations maximize the value of software solutions while contributing to the growth of a high-performing Customer Success team.
Required Skills & Experience
  • Bachelor's degree or equivalent professional experience.
  • Experience in Customer Success, SaaS, Technical Support, Technical Account Management, Healthcare Technology, or a related customer-facing role.
  • Strong verbal communication skills and confidence conducting customer conversations via phone and video conferencing.
  • Demonstrated ability to develop and maintain trusted customer relationships.
  • Excellent organizational, prioritization, and time management skills.
  • Ability to manage multiple customer accounts and requests simultaneously.
  • Strong problem-solving ability and willingness to learn new technologies quickly.
  • Comfortable working independently in a role with significant ownership and autonomy.
  • Professional presence and customer-facing presentation skills.
  • Ability to work full-time in a five-day-per-week office environment.
Desired Skills & Experience
  • Healthcare IT experience.
  • Imaging informatics experience including PACS, RIS, DICOM, or HL7.
  • Experience training, onboarding, or educating software users.
  • Experience with ticketing systems, support workflows, CRM platforms, or project management tools.
  • Exposure to process improvement initiatives or customer operations programs.
  • Experience in subscription-based SaaS environments.
  • Understanding of customer health metrics, adoption strategies, and retention initiatives.
  • Interest in healthcare analytics, technology innovation, and AI-enabled solutions.
What You Will Be Doing Tech Breakdown
  • 60% Customer Success & Relationship Management
  • 20% Customer Education & Product Adoption
  • 10% Customer Feedback & Cross-Functional Collaboration
  • 10% Process Improvement & Documentation
Daily Responsibilities
  • 35% Proactive outreach to existing customers to increase engagement and platform utilization.
  • 25% Responding to customer questions and coordinating issue resolution with internal teams.
  • 15% Conducting virtual meetings, product walkthroughs, and adoption conversations.
  • 10% Monitoring customer health and identifying potential risks or opportunities.
  • 10% Documenting processes, best practices, and operational improvements.
  • 5% Representing customer feedback and enhancement requests to internal stakeholders.
The Offer Competitive Compensation Package
  • Base salary: $65,000-$85,000 (pending on experience)
  • Potential performance-based incentives/bonus opportunities
  • Career advancement opportunities as the Customer Success organization expands
  • Direct exposure to executive leadership
  • Opportunity to help build and shape a growing function
Benefits
  • Medical, Dental, and Vision Coverage
  • Paid Time Off and Paid Holidays
  • 401(k) Program
  • Professional Development Opportunities
  • Collaborative, team-oriented workplace culture

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