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Client Success Advisor Jobs in New York (NOW HIRING)

Diligent Corporation

Client Success Advisor

New York, NY · On-site

$100K - $124K/yr

The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...

Dow Jones

Director, Client Success

New York, NY · On-site

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Proven ability to operate as a strategic advisor to senior stakeholders, with experience ...

Neara

Client Success

Manhattan, NY · On-site

$100 - $125/hr

Client Success · Work type: On-Site · USD 100,000-120,000 / year Locations: New York, New York ... Stay ahead of industry developments to proactively advise clients on new technologies, regulatory ...

News Corporation

Director, Client Success

Manhattan, NY · On-site

$150 - $200/hr

About the Team The Client Success Group is a team of post‑sale leaders responsible for ensuring ... Proven ability to operate as a strategic advisor to senior stakeholders, influencing ...

Reachdesk Ltd

Client Success Associate

New York, NY · On-site

Client Success Associate About Us Reachdesk is the first truly end-to-end global SaaS gifting and ... Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key ...

Reachdesk

Client Success Associate

Manhattan, NY · On-site

Client Success Associate New York, NY, USA Flexible hybrid, with in-office collaboration in our ... Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key ...

New

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients ... Advise on employee relations, compliance, performance management, and workforce strategy * Ensure ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients ... Advise on employee relations, compliance, performance management, and workforce strategy * Ensure ...

SupportFinity™

Client Success Manager

Manhattan, NY · On-site

$100 - $125/hr

About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. You'll build ...

BranchLab

Client Success Manager

New York, NY · On-site

$85K - $150K/yr

Client Success Manager Job Type: Full-time, Hybrid in office in NYC. Reporting To: CRO Work ... a trusted advisor to clients, helping them understand how BranchLab's predictive audience ...

On Shore

Client Success Associate

Manhattan, NY · On-site

Client Success Associate Who we are looking for: 3-5 years of experience in a client success ... Stay ahead of industry developments to proactively advise clients on new technologies, regulatory ...

Global-E

Client Success Manager

New York, NY · On-site

$65K - $95K/yr

We are looking for a Client Success Manager to ensure the long-term success of our clients in North ... Develop a trusted advisor relationship with key accounts, mainly with C-levels * Manage analytics ...

Global-e

Client Success Manager

Manhattan, NY · On-site +1

$65K - $95K/yr

We are looking for a Client Success Manager to ensure the long-term success of our clients in North ... Develop a trusted advisor relationship with key accounts, mainly with C-levels * Manage analytics ...

WOWK-TV

Client Success Manager

New York, NY · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

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Client Success Advisor information

See New York salary details

$23K

$56.1K

$94.1K

How much do client success advisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success advisor in New York is $56,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What are popular job titles related to Client Success Advisor jobs in New York?

For Client Success Advisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Success Advisor jobs in New York look for?

The top searched job categories for Client Success Advisor jobs in New York are:

What cities in New York are hiring for Client Success Advisor jobs?

Cities in New York with the most Client Success Advisor job openings:

Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,134 per year, or $27 per hour.

Client Success Advisor

Diligent Corporation

New York, NY • On-site

Full-time

Re-posted 10 days ago

Diligent Delivery Systems rating

4.8

Company rating: 4.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent's Customer Success retention strategy.

Key Responsibilities 

  • Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
  • Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
  • Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.
  • Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

  • Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
  • Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
  • Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
  • Willingness to travel to client sites.

What Diligent Delivery Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Diligent Delivery Systems logo

About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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