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Customer Success Advisor Jobs (NOW HIRING)

Cvent

Customer Success Advisor

Tysons, VA · On-site

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Head of Sales and Business Development Summary The Customer Success Advisor (CSM) is responsible for managing and growing long-term relationships with KRI customers. This role serves as the primary ...

Kato Roofing

Customer Success Advisor

Mankato, MN

$60K/yr

Build trusted advisor relationships with decision-makers and stakeholders * Meet with building ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

M W Logistics Llc

Customer Success Advisor

Dallas, TX · On-site

$50K/yr

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

NewReach Education

Customer Success Advisor

Tempe, AZ · On-site

Background & Experience: * 1+ years of experience in customer success, coaching, or a people-focused role. * Next-level communication skills - you listen deeply, speak clearly, and connect genuinely.

Autodesk

$72K - $128K/yr

Position Overview As a Customer Success Advisor you'll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

Build trusted advisor relationships with decision-makers and stakeholders * Meet with building ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

Katom Restaurant Supply, Inc.

Be Seen First

Customer Success Advisor

Sevierville, TN · On-site

$22.50/hr

This is a non-sales, customer care role - no upselling, no cold calling, just great service ... A company that values loyalty, growth, and your success * Be a part of a team that's recognized ...

HME

Senior Customer Success Advisor

Carlsbad, CA · On-site

We are currently recruiting for a Senior Customer Success Advisor. What you will do in this position: * Leads the day-to-day "HME Experience" for assigned account base. * Builds relationships with ...

MW Logistics

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Customer Success Advocate

Dallas, TX · On-site

$50K - $57K/yr

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Road, Dallas, TX 75251 (In-Office) About MW Logistics MW Logistics is an award-winning, privately held third-party ...

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Customer Success Advisor information

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How much do customer success advisor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer success advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a Customer Success Advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a Customer Success Advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Advisor, and why are they important?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
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What cities are hiring for Customer Success Advisor jobs? Cities with the most Customer Success Advisor job openings:
What states have the most Customer Success Advisor jobs? States with the most job openings for Customer Success Advisor jobs include:
What job categories do people searching Customer Success Advisor jobs look for? The top searched job categories for Customer Success Advisor jobs are:
Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.
Customer Success Advisor

Customer Success Advisor

Cvent

Tysons, VA • On-site

Full-time

Posted 4 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry.
Customer Success Advisors serve as our customers' primary point of contact while they are using Cvent's software. In this role, you will be responsible for exercising Cvent knowledge to ensure our customers are able to realize the full benefits of the software. Customer Success Advisors spend their day on scheduled calls and email to understand, align and reach customers' business goals by delivering maximum value.
The ideal candidate should be customer-centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.
THIS ROLE WILL START IN MARCH 2026
In This Role, You Will:
  • Understand and align with customer's goals to help them achieve their desired outcomes
  • Drive platform adoption and offer industry best practices to help customers effectively meet said business goals
  • Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
  • Understand customer's risks and presenting on recommendations and solutions
  • Collaborate with the sales team to introduce new features and opportunities to customers
  • Gather customer requirements for future releases of the product
  • Opportunities to meet with customers onsite; up to 20% travel required

Here's What You Need:
  • Bachelor's degree with strong academic credentials. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
  • Strong business acumen, ethics and high integrity
  • 1-3+ years of Customer Success related experience is preferred
  • Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
  • Excel at developing relationships over the phone and in person.
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)
  • In addition to English, language skills in Spanish, Portuguese or French is preferred

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly
The estimated base salary range for new hires into this role is $47,000-$60,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.
Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.

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