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Customer Success Advisor Jobs (NOW HIRING)

IICRC

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

Customer Success Advisor At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company ...

Cvent

Customer Success Advisor

Mclean, VA · On-site

$47K - $60K/yr

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

$47K - $60K/yr

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Octave

Customer Success Advisor

Customer Success Advisor Octave is seeking a Customer Success Advisor. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing ...

Octave

Customer Success Advisor

Customer Success Advisor Octave is seeking a Customer Success Advisor. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing ...

Autodesk

Customer Success Advisor -ASEAN

Customer Success Advisor In the Customer Success Management organization, we transform customers' vision into realized value. We believe in consistent, connected customer experiences and forging ...

Autodesk

Customer Success Advisor, AEC

Customer Success Advisor In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer ...

Aon

Customer Success Advisor

Fort Washington, PA · On-site

$40K - $50K/yr

Aon Affinity is seeking a Customer Success Advisor to impact the growth of our company and help redefine how companies take care of insurance online. The Client Service Advisor will focus on ...

Autodesk

Customer Success Advisor - ASEAN

Customer Success Advisor In the Customer Success Management organization, we transform customers' vision into realized value. We believe in consistent, connected customer experiences and forging ...

HME

Customer Success Advisor

Carlsbad, CA · On-site

$70K - $79K/yr

We are currently recruiting for a Customer Success Advisor. What you will do in this position: * Leads the day-to-day "HME Experience" for assigned account base. * Builds relationships with key ...

HME

Customer Success Advisor

Carlsbad, CA · On-site

$70K - $79K/yr

We are currently recruiting for a Customer Success Advisor. What you will do in this position: * Leads the day-to-day "HME Experience" for assigned account base. * Builds relationships with key ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Head of Sales and Business Development Summary The Customer Success Advisor (CSM) is responsible for managing and growing long-term relationships with KRI customers. This role serves as the primary ...

Kato Roofing Inc

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Head of Sales and Business Development Summary The Customer Success Advisor (CSM) is responsible for managing and growing long-term relationships with KRI customers. This role serves as the primary ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Build trusted advisor relationships with decision-makers and stakeholders * Meet with building ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

M W Logistics Llc

Customer Success Advisor

Dallas, TX · On-site

$50K/yr

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

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Customer Success Advisor information

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How much do customer success advisor jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer success advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a Customer Success Advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a Customer Success Advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Advisor, and why are they important?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
More about Customer Success Advisor jobs
What cities are hiring for Customer Success Advisor jobs? Cities with the most Customer Success Advisor job openings:
What states have the most Customer Success Advisor jobs? States with the most job openings for Customer Success Advisor jobs include:
What job categories do people searching Customer Success Advisor jobs look for? The top searched job categories for Customer Success Advisor jobs are:
Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.
Customer Success Advisor

Customer Success Advisor

IICRC

Livonia, MI • On-site

$16 - $20/hr

Other

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Customer Success Advisor

At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team. We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Identify and resolve service issues by providing accurate information and effective solutions.
  • Maintain up-to-date knowledge of our services and promotions.
  • Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
  • Follow up with customers to ensure their issues and needs are resolved.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Gather customer feedback and report common issues to management for continuous improvement.
  • Support customers such as order processing, account information, and troubleshooting assistance.
Requirements
  • Previous experience in a customer service or support role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a detail-oriented mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with CRM systems and basic computer skills.
  • A positive attitude, patience, and empathy when dealing with customers.
  • A high school diploma or equivalent.

Benefits include competitive salary, comprehensive health, dental, and vision insurance, paid time off, and a friendly and supportive team environment. Compensation: $16.00 - $20.00 per hour.

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