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Customer Success Advisor Jobs (NOW HIRING)

IICRC

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

Customer Success Advisor At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ...

Cvent

Customer Success Advisor

Mclean, VA

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ...

Couchbase, Inc.

Customer Success Advisor

Customer Success Advisor Strategic Purpose As a Customer Success Advisor, you are the dedicated technical partner for our most strategic enterprise accounts. Operating within the Customer Success ...

Mears Group, Inc.

Customer Success Advisor

Kent, WA

Annual salary: up to 32,340.00 Customer Success Advisor Location: Dartford Contract: Full Time Permanent Salary up to 32,340 per annum 42.5 hours per week (8-5 Monday- Friday) We are the largest ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Head of Sales and Business Development Summary The Customer Success Advisor (CSM) is responsible for managing and growing long-term relationships with KRI customers. This role serves as the primary ...

Kato Roofing Inc

Customer Success Advisor

Mankato, MN

$60K/yr

Head of Sales and Business Development Summary The Customer Success Advisor (CSM) is responsible for managing and growing long-term relationships with KRI customers. This role serves as the primary ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Build trusted advisor relationships with decision-makers and stakeholders * Meet with building ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

MW Logistics

Customer Success Advisor

Dallas, TX · On-site

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

M W Logistics Llc

Customer Success Advisor

Dallas, TX · On-site

$50K/yr

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

Autodesk

Customer Success Advisor, AEC

Denver, CO

$72K - $128K/yr

Position Overview As a Customer Success Advisor you'll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk ...

New Reach

Customer Success Advisor

Tempe, AZ

Background & Experience: * 1+ years of experience in customer success, coaching, or a people-focused role. * Next-level communication skills -- you listen deeply, speak clearly, and connect genuinely.

Autodesk

$72K - $128K/yr

Position Overview As a Customer Success Advisor you'll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk ...

NewReach Education

Customer Success Advisor

Tempe, AZ · On-site

Background & Experience: * 1+ years of experience in customer success, coaching, or a people-focused role. * Next-level communication skills - you listen deeply, speak clearly, and connect genuinely.

NewReach Education

Customer Success Advisor

Tempe, AZ · On-site

Background & Experience: * 1+ years of experience in customer success, coaching, or a people-focused role. * Next-level communication skills - you listen deeply, speak clearly, and connect genuinely.

Katom Restaurant Supply, Inc.

Be Seen First

Customer Success Advisor

Sevierville, TN · On-site

$22.50/hr

This is a non-sales, customer care role - no upselling, no cold calling, just great service ... A company that values loyalty, growth, and your success * Be a part of a team that's recognized ...

Veteran-friendly

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

Build trusted advisor relationships with decision-makers and stakeholders * Meet with building ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

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Customer Success Advisor information

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How much do customer success advisor jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer success advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a Customer Success Advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a Customer Success Advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Advisor, and why are they important?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
More about Customer Success Advisor jobs
What cities are hiring for Customer Success Advisor jobs? Cities with the most Customer Success Advisor job openings:
What states have the most Customer Success Advisor jobs? States with the most job openings for Customer Success Advisor jobs include:
What job categories do people searching Customer Success Advisor jobs look for? The top searched job categories for Customer Success Advisor jobs are:
Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, 64% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.
Customer Success Advisor

Customer Success Advisor

IICRC

Livonia, MI • On-site

$16 - $20/hr

Other

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Customer Success Advisor

At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team. We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Identify and resolve service issues by providing accurate information and effective solutions.
  • Maintain up-to-date knowledge of our services and promotions.
  • Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
  • Follow up with customers to ensure their issues and needs are resolved.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Gather customer feedback and report common issues to management for continuous improvement.
  • Support customers such as order processing, account information, and troubleshooting assistance.
Requirements
  • Previous experience in a customer service or support role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a detail-oriented mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with CRM systems and basic computer skills.
  • A positive attitude, patience, and empathy when dealing with customers.
  • A high school diploma or equivalent.
Benefits
  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off.
  • Friendly and supportive team environment.

Compensation: $16.00 - $20.00 per hour

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