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Customer Success Advisor Jobs (NOW HIRING)

Joyce University

Student Success Advisor

$54K - $60K/yr

Two to three years of experience in advising, student services, customer success, coaching, education, healthcare, or a related field * Higher education experience strongly preferred Skills ...

University of Mary

Student Success Advisor

Bismarck, ND · On-site

Student Success Advisor The University of Mary is seeking a full-time Student Success Advisor to ... Work experience related to advising and/or customer service * Upholds and supports the Christian ...

160 Driving Academy

Student Success Advisor

Newton, NJ · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Homestead, PA · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Peoria, IL · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Newton, NJ · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Moline, IL · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Lebanon, PA · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Roseville, MI · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Flint, MI · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Palos Hills, IL · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Lincroft, NJ · On-site

$25 - $27.50/hr

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

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Customer Success Advisor information

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How much do customer success advisor jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer success advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a Customer Success Advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a Customer Success Advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Advisor, and why are they important?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
More about Customer Success Advisor jobs
What cities are hiring for Customer Success Advisor jobs? Cities with the most Customer Success Advisor job openings:
What states have the most Customer Success Advisor jobs? States with the most job openings for Customer Success Advisor jobs include:
What job categories do people searching Customer Success Advisor jobs look for? The top searched job categories for Customer Success Advisor jobs are:
Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.
Student Success Advisor

Student Success Advisor

Joyce University

Remote

$54K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Draper, UT (Hybrid) or Remote Considered for Highly Qualified Candidates
Join Us in Transforming Healthcare Education
At Joyce University, student success isn't a department-it's our promise.
We believe every student can, should, and will succeed, and we're committed to creating an educational experience where students feel known, supported, and empowered to achieve their goals.
As a Student Success Advisor, you'll play a critical role in helping students navigate their academic journey with confidence. Through coaching, proactive outreach, and meaningful relationship-building, you'll help students overcome challenges, stay engaged, and move steadily toward graduation and a rewarding career in healthcare.
If you're energized by helping others grow, building authentic connections, and making a lasting impact, we'd love to meet you.
The Impact You'll Make
At Joyce University, student success is everyone's responsibility-and Student Success Advisors are at the heart of that commitment.
Every day, you'll help students navigate challenges, celebrate progress, and stay connected to their goals. Through proactive coaching, meaningful relationships, and timely interventions, you'll play a direct role in improving student persistence, retention, and graduation outcomes.
You'll help remove barriers, build confidence, and create moments of encouragement that keep students moving forward-especially when the journey feels difficult.
Success in this role isn't measured only by the number of students you support. It's measured by the lives you help change, the goals you help students achieve, and the future healthcare professionals you help bring into the workforce.
Simply put: your work helps students stay, succeed, and graduate.
As a Student Success Advisor, you'll serve as a trusted coach, advocate, and accountability partner throughout the student journey. You'll help students develop the skills, confidence, and resilience needed to persist through challenges, achieve academic milestones, and ultimately reach graduation.
By building meaningful relationships and delivering personalized support, you'll contribute directly to the student outcomes that define Joyce University's mission and success.
What You'll Do
Student Advising & Success Coaching
  • Guide students with course planning, scheduling, study strategies, and academic success skills
  • Coach students in professionalism, accountability, academic integrity, and university expectations
  • Provide proactive outreach and individualized support to help students stay on track toward their goals
  • Identify students who may be experiencing challenges and connect them with appropriate resources and interventions
  • Monitor student progress and develop success plans that encourage persistence and achievement

Building Connection & Belonging
  • Foster meaningful relationships that help students feel seen, known, and supported
  • Create positive student experiences through ongoing engagement initiatives
  • Assist with orientation, graduation, student workshops, and other key events
  • Celebrate student milestones and achievements throughout the academic journey
  • Promote a culture of encouragement, resilience, and student-centered support

Collaboration & Student Advocacy
  • Partner with faculty, academic leaders, and student support teams to address student needs
  • Serve as a student advocate while balancing accountability and academic expectations
  • Document student interactions accurately within university systems
  • Communicate with students through phone, email, text, and other communication channels in a timely and professional manner
  • Maintain compliance with FERPA and university policies and procedures
  • Participate in team meetings, professional development, and continuous improvement initiatives

What's in It for You
At Joyce University, we invest in the success and well-being of our employees. As part of our team, you'll enjoy:
  • A generous self-directed PTO policy
  • Paid holidays and a 401(k) with employer match
  • Comprehensive medical, dental, and vision insurance
  • Fully paid short-term and long-term disability coverage
  • Professional development opportunities and world-class continuing education assistance
  • A supportive, collaborative team environment where your voice matters

Requirements
What You'll Bring
Education & Experience
  • Associate degree required; Bachelor's degree preferred
  • Two to three years of experience in advising, student services, customer success, coaching, education, healthcare, or a related field
  • Higher education experience strongly preferred

Skills & Strengths
  • Strong interpersonal, written, and verbal communication skills
  • Ability to build trust and establish meaningful relationships with diverse student populations
  • Confidence using technology, student information systems, and communication platforms
  • Strong organizational and time management skills
  • Ability to balance empathy with accountability
  • Commitment to student success and service excellence
  • A growth mindset and passion for helping others achieve their goals

Why Joyce?
At Joyce University, every role contributes to our mission of preparing healthcare professionals and empowering student success. Our culture is grounded in service, integrity, learning, caring, and excellence. We believe in supporting one another, continuously improving, and working together to create meaningful outcomes for students and communities.
Student-Centered Excellence
We combine compassion with accountability, helping students overcome barriers and achieve extraordinary outcomes.
Salary Description
$54,000 to $60,000 Annually
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About Joyce University

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

201 - 500 Employees

Headquarters location

Draper, UT, US

Year founded

1979

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