Customer Success Advisor Jobs (NOW HIRING)

Posting Details
Classification Information
FLSA
Exempt
Position Information
Position Title
Student Success Advisor
Position Number
FS3-STU-0006
Position Type
Full Time
Leave Format
Staff
Shift
Day/Special Events
Supervisor Title
Associate Dean of Student Services
Location
Main Campus (Dobson)
Job Description - Summary
The Student Success Advisor works within institutional guidelines and College policies to provide a learning-centered advising experience for students. With a focus on student success, exceptional communication and customer service, the Advisor works with prospective students as they transition to the College, and works with current students as they matriculate through their program of study.
HOURS: Vary based on duties in and out of the office. At least one day per week: 9:00 am - 6:00pm.
Essential Duties and Responsibilities
The position reports to the Associate Dean of Student Services and has the following responsibilities:
A. Create a welcoming, friendly, and supportive atmosphere for students, faculty, staff, and the outside community.
B. Provide exceptional and innovative academic advising services to prospective and current students, individually or in groups, about College policies and programs of study.
C. Advise student about the possible consequences of academic decisions, and provide guidance to individual support services.
D. Collaborate and provide appropriate support to the Student Services front desk personnel.
E. Maintain productive relationships with area high school guidance personnel and work with Career and College Promise (CCP) students within the high schools as scheduled.
F. Assist with all phases of student recruitment, such as high school visitations, career fairs, college days, open houses, and informational sessions.
G. Prepare formal data collection reports in a timely manner.
H. Attend program advisory meetings as assigned.
I. Review, interpret, and evaluate applicant test scores and other relevant information to determine the academic status of prospective and current students.
J. Participate in opportunities for professional development, such as workshops, conferences, and trainings.
K. Participate in the coordination of new student orientation, registration, and graduation.
L. Perform other duties which support the mission and initiatives of the College.
M. Maintain a clean and safe work area.
General Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must meet the requirements listed below that represent the knowledge, skill, and/or ability necessary to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
• Ability to read, analyze, and interpret common correspondence and reports.
• Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at-large.
• Ability to write using proper grammar and punctuation.
• Ability to effectively present information to management, students, faculty, staff, or the public at-large.
MATHEMATICAL SKILLS:
• Ability to apply and understand standard mathematical operations such as addition, subtraction, multiplication, and division.
REASONING ABILITY:
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS and ABILITIES:
• Understanding of and commitment to the unique nature and role of the College and to the philosophy of the community college system.
Required Qualifications
Bachelor or Master's degree related to student development, counseling, human services, education, or an academic related field. Experience/proficiency in the use of various software packages, effective oral and written communication skills, and the ability to coordinate and prioritize duties
Preferred Qualifications
Academic advising experience in an educational setting. Working knowledge of the Completion by Design and Achieving the Dream initiatives.
Certificates, Licenses, Registrations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit, stand, & walk; use hands to handle, or feel objects, tools, or controls; reach with hands and arms
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will occasionally be outside.
• The noise level in the work environment is usually low.