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Customer Success Advisor Jobs in Alberta (NOW HIRING)

Karbon

Senior Customer Success Manager

Calgary, AB · On-site +1

Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve ... As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ...

Clio

Senior Customer Success Manager

Calgary, AB · Hybrid

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... Establish a trusted adviser relationship with your portfolio of high-value accounts, integration ...

Avetta, LLC

Client Success Manager I

Calgary, AB · Hybrid

... trusted advisor for clients on use-case, product functionality and applicable program ... Provide marketing with reference to customers, Client Success anecdotes, data-rich trends and ...

Long View Systems

Client Success, Manager

Calgary, AB · On-site

Develop strong relationships with key stakeholders, becoming a trusted advisor who understands ... Proven experience leading service delivery, project delivery, and customer success initiatives ...

Blackline Safety

Client Success Manager

Calgary, AB · Hybrid

The Client Success Manager is responsible for building strong relationships with clients, ensuring ... advisor to clients and a strategic partner internally. Key Responsibilities * Renew customers ...

Finning

Equipment Advisor

Calgary, AB

We are seeking a highly organized and customer-focused Equipment Advisor to join our team on a ... customer success. If you enjoy coordinating moving parts, solving problems, and delivering ...

Royal Bank of Canada

client advisor intern

Fairview, AB · On-site

Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment * Problem-solving and people skills, with the ability to build strong relationships ...

Brandt Tractor Ltd

Customer Support Advisor

Calgary, AB · On-site

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That's Powerful Value ...

New

Brandt

Customer Support Advisor

Calgary, AB · On-site

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That's Powerful Value ...

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Showing results 1-20

All JobsCustomer Success Advisor JobsCustomer Success Advisor Jobs in Alberta

Customer Success Advisor information

See Alberta salary details

$25K

$45.4K

$74.5K

How much do customer success advisor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success advisor in Alberta is $45,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Alberta?

For Customer Success Advisor jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Alberta look for?

The top searched job categories for Customer Success Advisor jobs in Alberta are:

What cities in Alberta are hiring for Customer Success Advisor jobs?

Cities in Alberta with the most Customer Success Advisor job openings:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Alberta as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,370 per year, or $21.8 per hour.

Senior Customer Success Manager

Karbon

Calgary, AB • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Key responsibilities

  • Own the renewal and expansion strategy for a portfolio of accounting firms, including identifying cross-sell and upsell opportunities.

  • Develop and maintain multi-threaded relationships with decision-makers and operational leaders, and conduct executive-level business reviews.

  • Proactively identify churn risks through behavioral data and health metrics, and develop structured save plans to mitigate risk.

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

  • Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
  • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
  • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
  • Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

  • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
  • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
  • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
  • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
  • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives. 
  • Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

  • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
  • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
  • Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

  • Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
  • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
  • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
  • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
  • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

  • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
  • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.
About You!
  • Based in the US or Canada and experienced working within distributed, global teams.
  • 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
  • Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
  • Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
  • Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
  • Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
  • Comfortable operating in a data-driven environment.
  • Strong program management capability across cross-functional stakeholders.
  • Willingness to travel periodically for strategic customer engagements and industry events.
Why Work at Karbon?
  • Up to 5 weeks paid vacation per year
  • Strong benefits package including fully employer paid:
    • Medical, prescription and paramedical
    • Dental
    • Vision
    • Life insurance
    • $500 a year healthcare spending account
  • Flexible work hours
  • Working from home allowance
  • Generous parental leave
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity invests in development and provides consistent feedback

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$85,000—$97,000 CAD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. ????

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!