The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...
The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...
Student Success Advisor
Pearland, TX · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Pearland, TX · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Pearland, TX · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Pearland, TX · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
STUDENT SUCCESS ADVISOR
Lake Jackson, TX · On-site
Student Success Advisor Department: Advising Grade Level: Grade 14 Position Summary Under the ... Maintain accurate, timely, and confidential advising records within the customer relationship ...
STUDENT SUCCESS ADVISOR
Lake Jackson, TX · On-site
Student Success Advisor Department: Advising Grade Level: Grade 14 Position Summary Under the ... Maintain accurate, timely, and confidential advising records within the customer relationship ...
STUDENT SUCCESS ADVISOR
Lake Jackson, TX · On-site
Student Success Advisor Department: Advising Grade Level: Grade 14 Position Summary Under the ... Maintain accurate, timely, and confidential advising records within the customer relationship ...
STUDENT SUCCESS ADVISOR
Lake Jackson, TX · On-site
Student Success Advisor Department: Advising Grade Level: Grade 14 Position Summary Under the ... Maintain accurate, timely, and confidential advising records within the customer relationship ...
College Success Advisor
Council Bluffs, IA · On-site
$19.25/hr
The College Success Advisor focuses on supporting student success, retention, and goal attainment ... Demonstrated customer service skills with a commitment to providing a positive, supportive, and ...
College Success Advisor
Council Bluffs, IA · On-site
$19.25/hr
The College Success Advisor focuses on supporting student success, retention, and goal attainment ... Demonstrated customer service skills with a commitment to providing a positive, supportive, and ...
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Quick apply
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Montgomery, IL · On-site
$25 - $27.50/hr
At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Bismarck, ND · On-site
Medical
Dental
Vision
Retirement
Student Success Advisor The University of Mary is seeking a full-time Student Success Advisor to ... Work experience related to advising and/or customer service * Upholds and supports the Christian ...
Quick apply
Student Success Advisor
Bismarck, ND · On-site
Medical
Dental
Vision
Retirement
Student Success Advisor The University of Mary is seeking a full-time Student Success Advisor to ... Work experience related to advising and/or customer service * Upholds and supports the Christian ...
Student Success Advisor
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Lebanon, PA · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Quick apply
Student Success Advisor
Lebanon, PA · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Williston, VT · On-site
BASIC FUNCTION Serve as student success advisor for a caseload of new undergraduate students in ... Demonstrate inclusivity and provide excellent customer service in all modalities, including in ...
Student Success Advisor
Williston, VT · On-site
BASIC FUNCTION Serve as student success advisor for a caseload of new undergraduate students in ... Demonstrate inclusivity and provide excellent customer service in all modalities, including in ...
Student Success Advisor
Bismarck, ND · On-site
Medical
Dental
Vision
Retirement
Student Success Advisor The University of Mary is seeking a full-time Student Success Advisor to ... Work experience related to advising and/or customer service * Upholds and supports the Christian ...
Student Success Advisor
Bismarck, ND · On-site
Medical
Dental
Vision
Retirement
Student Success Advisor The University of Mary is seeking a full-time Student Success Advisor to ... Work experience related to advising and/or customer service * Upholds and supports the Christian ...
Student Success Advisor
Lincroft, NJ · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Quick apply
Student Success Advisor
Lincroft, NJ · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Client Success Advisor
Washington, DC · On-site
$100K - $124K/yr
The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...
Client Success Advisor
Washington, DC · On-site
$100K - $124K/yr
The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...
Student Success Advisor
Lyndon, VT · On-site
BASIC FUNCTION Serve as student success advisor for a caseload of new undergraduate students in ... Demonstrate inclusivity and provide excellent customer service in all modalities, including in ...
Student Success Advisor
Lyndon, VT · On-site
BASIC FUNCTION Serve as student success advisor for a caseload of new undergraduate students in ... Demonstrate inclusivity and provide excellent customer service in all modalities, including in ...
Virtual Member Success Advisor
Fayetteville, NC · On-site +1
Medical
Life
Virtual Member Success Advisor Globe Life AO | 100% Remote | Work From Home | U.S. Applicants Only ... customer service, and personalized support throughout their experience. If you're driven by ...
Virtual Member Success Advisor
Fayetteville, NC · On-site +1
Medical
Life
Virtual Member Success Advisor Globe Life AO | 100% Remote | Work From Home | U.S. Applicants Only ... customer service, and personalized support throughout their experience. If you're driven by ...
Student Success Advisor
Lebanon, PA · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Lebanon, PA · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Lincroft, NJ · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Student Success Advisor
Lincroft, NJ · On-site
$25 - $27.50/hr
As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...
Customer Success Advisor information
See salary details
$11.30 - $13.33
3% of jobs
$13.33 - $15.36
16% of jobs
$15.92 is the 25th percentile. Wages below this are outliers.
$15.36 - $17.40
22% of jobs
The median wage is $18.47 / hr.
$17.40 - $19.43
17% of jobs
$19.43 - $21.46
13% of jobs
$22.69 is the 75th percentile. Wages above this are outliers.
$21.46 - $23.49
7% of jobs
$23.49 - $25.52
8% of jobs
$25.52 - $27.56
4% of jobs
$27.56 - $29.59
6% of jobs
$29.59 - $31.62
2% of jobs
$31.62 - $33.65
1% of jobs
$11
$20
$33
How much do customer success advisor jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for customer success advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.
What is a customer success advisor?
A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.
What is the difference between Customer Success Advisor vs Customer Support Specialist?
| Aspect | Customer Success Advisor | Customer Support Specialist |
|---|---|---|
| Primary Focus | Proactively ensures customer satisfaction and long-term success | Reactively resolves customer issues and technical problems |
| Work Environment | Customer success teams, account management, ongoing client engagement | Help desks, technical support centers, troubleshooting |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, problem-solving, communication |
| Common Usage | Subscription services, SaaS companies, B2B industries | Tech companies, software providers, hardware support |
While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.
How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?
Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.
What are the key skills and qualifications needed to thrive as a customer success advisor?
To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
More about Customer Success Advisor jobs
What cities are hiring for Customer Success Advisor jobs?
Cities with the most Customer Success Advisor job openings:
What states have the most Customer Success Advisor jobs?
States with the most job openings for Customer Success Advisor jobs include:
What job categories do people searching Customer Success Advisor jobs look for?
The top searched job categories for Customer Success Advisor jobs are:
Diligent Delivery Systems rating
4.8
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Position Overview
Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent's Customer Success retention strategy.
Key Responsibilities
- Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
- Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
- Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.
- Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
Required Experience/Skills
- Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
- Willingness to travel to client sites.
What Diligent Delivery Systems employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Diligent Delivery Systems
Sourced by ZipRecruiter
Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.
Industry
Transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1994