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Customer Success Advisor Jobs in Georgia (NOW HIRING)

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth ...

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing ... Serve as a trusted advisor to operational and executive stakeholders at customer institutions.

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... Build trusted relationships with enterprise customers and serve as their strategic advisor ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... Build trusted relationships with enterprise customers and serve as their strategic advisor ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Serve as the primary strategic partner and trusted advisor to customers throughout the full ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... Serve as the primary post-sales trusted advisor * Identify and develop expansion opportunities ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... advisor for every employer on our platform. You won't just be answering tickets; you'll be ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

$90 - $120/hr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... advisor for every employer on our platform. You won't just be answering tickets; you'll be ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... advisor for every employer on our platform. You won't just be answering tickets; you'll be ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... advisor for every employer on our platform. You won't just be answering tickets; you'll be ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our ...

Trimble

Customer Success Manager

Alpharetta, GA

$65K - $89K/yr

In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Build trusted advisor relationships with customer stakeholders and executives * Lead onboarding ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

$85 - $135/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Build trusted advisor relationships with customer stakeholders and executives * Lead onboarding ...

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Customer Success Advisor information

See Georgia salary details

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$28

How much do customer success advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success advisor in Georgia is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $20.10 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Georgia?

For Customer Success Advisor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Georgia look for?

The top searched job categories for Customer Success Advisor jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Advisor jobs?

Cities in Georgia with the most Customer Success Advisor job openings:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Client Success Advisor

SiteCare

Atlanta, GA • On-site, Remote

Full-time

Re-posted 18 days ago

Key responsibilities

  • Own and manage a portfolio of high-value client accounts.

  • Conduct structured client touchpoints with data-driven recommendations on performance, security, accessibility, and SEO.

  • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.

Job description

About SiteCare
SiteCare is a managed WordPress services company serving mid-market and Enterprise clients. Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is central to that effort.
Role Summary
The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.
Responsibilities
  • Own and manage a portfolio of high-value client accounts.
  • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
  • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.
  • Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.
  • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.
  • Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.
  • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.
  • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.
  • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout.
  • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

Qualifications
  • 4+ years managing client relationships in a B2B services or agency environment.
  • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).
  • Demonstrated ability to identify and close account expansion opportunities.
  • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.
  • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
  • Ability to work across teams and step into active colleague workflows when the client situation warrants it.
  • Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.
  • Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.

Key Performance Indicators
  • Client retention rate within assigned portfolio.
  • Account expansion revenue against targets.
  • Tier alignment accuracy across portfolio.
  • Proactive anticipation of client needs and risks.
  • Client satisfaction and relationship health scores.
  • Internal escalation rate and resolution effectiveness.

Working Conditions
  • Fully remote position.
  • Must be available during US business hours.
  • Travel not anticipated.

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