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Customer Success Jobs in Georgia (NOW HIRING)

Finastra

Customer Success Director

Atlanta, GA · On-site

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Valsoft Corp

Customer Success Manager

Duluth, GA · On-site

$80 - $120/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long‑term value ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

Jobtailor

Customer Success Manager

Atlanta, GA · On-site

$90 - $130/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross‑functional collaboration. Candidates must be based in the greater ...

UL Solutions

Customer Success Executive

Marietta, GA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

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All JobsCustomer Success JobsCustomer Success Jobs in Georgia

Customer Success information

See Georgia salary details

$27.4K

$70.1K

$118.2K

How much do customer success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success in Georgia is $70,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,600.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Georgia?

The most popular types of Customer Success jobs in Georgia are:

What are popular job titles related to Customer Success jobs in Georgia?

For Customer Success jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Georgia look for?

The top searched job categories for Customer Success jobs in Georgia are:

What cities in Georgia are hiring for Customer Success jobs?

Cities in Georgia with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $70,138 per year, or $33.7 per hour.

Customer Success Director

Atlanta, GA • On-site

Finastra
See more jobs at Finastraexternal

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What will you contribute?

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending business (Loan IQ, Trade, Corporate Channels).

This role is accountable for delivering customer outcomes at scale-driving adoption, retention, and renewal readiness - while operationalizing a consistent, metric-driven Customer Success model.

The CSD acts as a senior point of escalation for customers and internal teams, while also owning the success blueprint for a portfolio of strategic customers.

Responsibilities & Deliverables:Customer Outcomes & Portfolio Delivery
  • Drive adoption, value realization, and measurable customer outcomes across the assigned portfolio
  • Execute Customer Success Plans aligned to customer objectives and business priorities
  • Monitor portfolio health (usage, adoption, outcomes) and intervene proactively
  • Own escalations for high-risk or high-impact issues, driving timely resolution across teams
  • Act as executive sponsor for selected strategic accounts
Customer Engagement & Experience
  • Develop and execute account-level Customer Success action plans
  • Lead structured engagements (onboarding, success reviews, Executive Business Reviews)
  • Deliver a consistent, high-quality customer experience across all touchpoints
  • Provide clear visibility on progress, risks, and next steps to customers and leadership
  • Improve time-to-value and lifecycle effectiveness across the portfolio
Retention & Renewal
  • Own customer health and retention performance for the assigned segment
  • Proactively identify and mitigate churn risk using structured health frameworks
  • Partner with Sales to drive renewal readiness through value articulation and stakeholder alignment
  • Support renewal forecasting with clear risk assessments and insights
Customer Transformation
  • Lead Customer Success engagement for transformation initiatives (cloud, upgrades, platform consolidation)
  • Drive successful transitions from legacy to SaaS-enabled platforms
  • Accelerate adoption of new capabilities, including AI-driven functionality
  • Partner with Product and Professional Services on migration and post-go-live adoption
  • Identify and mitigate transformation risks; track value realization linked to business outcomes
Change Management & Adoption
  • Establish structured change and adoption frameworks (stakeholder alignment, enablement, communications)
  • Drive user adoption, behavioral change, and process alignment
  • Support customers through organizational and operational impacts of transformation
  • Reinforce adoption through usage insights, health metrics, and targeted interventions
Cross-Functional Collaboration
  • Partner with Product, Engineering, Support, and Services to resolve issues and improve outcomes
  • Provide actionable customer feedback to influence product enhancements
  • Act as a key interface across Customer Success and the wider Lending organization
  • Drive alignment across lifecycle functions to deliver a unified customer experience
  • Contribute to internal enablement and continuous improvement initiatives
Expansion & Commercial Support
  • Serve as the primary post-sales trusted advisor
  • Identify and develop expansion opportunities aligned to customer strategy
  • Partner with Sales on upsell and cross-sell execution
  • Align services, success, and support teams to commercial priorities
  • Contribute to Net Revenue Retention through strong engagement and value delivery
Key Metrics of Success
  • Customer adoption and portfolio health
  • Gross retention and churn reduction
  • Renewal readiness and forecast accuracy
  • Customer satisfaction (NPS / CSAT)
  • Time-to-value and onboarding effectiveness
  • Engagement effectiveness across customer segments
Requirements & Qualifications:Core Experience
  • Proven experience in Customer Success, Account Management, or Client Services within enterprise SaaS
  • Demonstrated people leadership or team management experience
  • Proven track record managing complex portfolios and delivering retention outcomes
  • Experience within financial services, lending, or trade finance
Preferred
  • Experience with corporate lending platforms (e.g., Loan IQ, Trade, Corporate Channels)
  • Familiarity with Customer Success tools and digital engagement models
  • Exposure to SaaS transformation, cloud migration, or platform modernization

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Wellbeing: Access confidential onetoone support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donationmatching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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