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Customer Success Advisor Jobs in Michigan (NOW HIRING)

IICRC

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

Customer Success Advisor At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

EDB

Principal Customer Success Manager

Lansing, MI · On-site

You will serve as your customers' EDB trusted advisor. EXPECT to collaborate with other EDB ... Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ...

MDP Automotive

Service Advisor

Ann Arbor, MI · On-site

Why Advisors Choose MDP Automotive Monday-Friday Schedule (No Weekends) Competitive Pay ... Customer Success * Banking * Insurance * Business Development * Restaurant Management * Any role ...

MDP Automotive

Service Advisor

Jackson, MI · On-site

Why Advisors Choose MDP Automotive Monday-Friday Schedule (No Weekends) Competitive Pay ... Customer Success * Banking * Insurance * Business Development * Restaurant Management * Any role ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI · On-site

$15 - $16/hr

Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our ... Are you excited about this Customer Experience Advisor job? As a Full Time Customer Experience ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI

$15 - $16/hr

Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our ... Are you excited about this Customer Experience Advisor job? As a Full Time Customer Experience ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI · On-site

$15 - $16/hr

Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our ... Are you excited about this Customer Experience Advisor job?As a Full Time Customer Experience ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI · On-site

$15 - $16/hr

Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our ... Are you excited about this Customer Experience Advisor job? As a Full Time Customer Experience ...

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All JobsCustomer Success Advisor JobsCustomer Success Advisor Jobs in Michigan

Customer Success Advisor information

See Michigan salary details

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$29

How much do customer success advisor jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer success advisor in Michigan is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $20.72 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Michigan?

For Customer Success Advisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Michigan look for?

The top searched job categories for Customer Success Advisor jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Advisor jobs?

Cities in Michigan with the most Customer Success Advisor job openings:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,599 per year, or $18.1 per hour.

Customer Success Advisor

IICRC

Livonia, MI • On-site

$16 - $20/hr

Other

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Job description

Customer Success Advisor

At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team. We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Identify and resolve service issues by providing accurate information and effective solutions.
  • Maintain up-to-date knowledge of our services and promotions.
  • Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
  • Follow up with customers to ensure their issues and needs are resolved.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Gather customer feedback and report common issues to management for continuous improvement.
  • Support customers such as order processing, account information, and troubleshooting assistance.
Requirements
  • Previous experience in a customer service or support role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a detail-oriented mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with CRM systems and basic computer skills.
  • A positive attitude, patience, and empathy when dealing with customers.
  • A high school diploma or equivalent.

Benefits include competitive salary, comprehensive health, dental, and vision insurance, paid time off, and a friendly and supportive team environment. Compensation: $16.00 - $20.00 per hour.

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