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Client Success Advisor Jobs in Georgia (NOW HIRING)

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth ...

MONEYPENNY US GROUP

Client Success Manager

Duluth, GA · On-site

Our Client Success Managers serve as the primary point of contact for clients post-onboarding ... Enjoys owning client relationships end-to-end and being a trusted advisor post-onboarding * Is ...

ITA Group Inc

Client Success Manager

Atlanta, GA · On-site

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout ... We're seeking someone with experience in SaaS client success who understands how to manage client ...

VOICENATION LLC

Client Success Manager

Duluth, GA · On-site

Our Client Success Managers serve as the primary point of contact for clients post-onboarding ... Enjoys owning client relationships end-to-end and being a trusted advisor post-onboarding * Is ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor ...

Origami Risk LLC

Client Success Manager

Atlanta, GA

Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of ... Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor ...

Illumia, LLC

Client Success Manager

Atlanta, GA · On-site

As a Client Success Manager (CSM), you'll be a trusted partner to our clients, driving current ... Act as a trusted subject matter expert (SME), advising clients on solution architecture and product ...

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Illumia, LLC

Client Success Manager

Atlanta, GA · On-site

As a Client Success Manager (CSM), you'll be a trusted partner to our clients, helping them adopt ... Act as a trusted subject matter expert (SME), advising clients on solution architecture and product ...

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All JobsClient Success Advisor JobsClient Success Advisor Jobs in Georgia

Client Success Advisor information

See Georgia salary details

$17.7K

$43.3K

$72.6K

How much do client success advisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client success advisor in Georgia is $43,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $49,400.00 per year, depending on experience, location, and employer.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What are popular job titles related to Client Success Advisor jobs in Georgia?

For Client Success Advisor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Client Success Advisor jobs in Georgia look for?

The top searched job categories for Client Success Advisor jobs in Georgia are:

What cities in Georgia are hiring for Client Success Advisor jobs?

Cities in Georgia with the most Client Success Advisor job openings:

Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $43,324 per year, or $20.8 per hour.

Client Success Advisor

Atlanta, GA • On-site, Remote

SiteCare
Internet and IT • 11 - 50 employees
Learn more about SiteCareexternal

Full-time

Re-posted 15 days ago

Job description

About SiteCare
SiteCare is a managed WordPress services company serving mid-market and Enterprise clients. Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is central to that effort.
Role Summary
The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.
Responsibilities
  • Own and manage a portfolio of high-value client accounts.
  • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
  • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.
  • Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.
  • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.
  • Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.
  • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.
  • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.
  • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout.
  • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

Qualifications
  • 4+ years managing client relationships in a B2B services or agency environment.
  • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).
  • Demonstrated ability to identify and close account expansion opportunities.
  • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.
  • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
  • Ability to work across teams and step into active colleague workflows when the client situation warrants it.
  • Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.
  • Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.

Key Performance Indicators
  • Client retention rate within assigned portfolio.
  • Account expansion revenue against targets.
  • Tier alignment accuracy across portfolio.
  • Proactive anticipation of client needs and risks.
  • Client satisfaction and relationship health scores.
  • Internal escalation rate and resolution effectiveness.

Working Conditions
  • Fully remote position.
  • Must be available during US business hours.
  • Travel not anticipated.

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