Client Success Advisor Jobs in Arizona (NOW HIRING)

Job Profile:
Academic Advisor 1
Job Family:
Academic Advising
Time Type:
Full time
Max Pay - Depends on experience:
$53,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
Job Description:
Position Salary Range:

• $52,000 - $53,000 per year; DOE

The College of Integrative Sciences and Arts (CISA) seeks four Academic Success Advisors to join the Academic Strategy and Student Experience Team (ASSET). Reporting to a member of the ASSET leadership team and based on the Polytechnic and Tempe campuses, the Academic Success Advisor will play an important role in promoting student retention and supporting timely progress toward degree completion. Working within a collaborative, team-based model, Academic Success Advisors support students from admission through graduation using a range of virtual and in-person advising strategies and student success practices. The most effective advisors bring a combination of critical thinking, curiosity, creativity, and, above all, a genuine commitment to student care and advocacy. Candidates who are passionate about supporting student success and helping students navigate their academic journey are encouraged to apply.
Arizona State University offers a comprehensive benefits package to enhance your total compensation. This package includes flexible work schedules, low-cost health and life benefits, a wellness program for preventative health education and screenings, tuition waiver for benefits-eligible staff members, as well as tuition reduction for their spouses and dependents, a disability and leaves program for income protection, employee assistance for free and confidential behavioral health services, volunteer and professional development release time, disability resources and retirement program designed to promote long-term savings and provide income upon retirement.
Essential Duties

• Advise undergraduate students pursuing degrees on campus or through ASU Online regarding university general studies, degree requirements, academic policies and procedures.
• Update student records in DARS, PeopleSoft, and other applicable systems to accurately reflect student progress.
• Respond to student inquiries through Salesforce and other advising communication platforms in a timely and professional manner.
• Assist students in establishing academic and career goals and connect them with appropriate ASU resources to support their success.
• Collaborate regularly with university partners to ensure students receive accurate and consistent information regarding degree requirements and academic pathways.
• Meet with students through a variety of modalities, including in person, by phone, through e-mail, via Zoom, during classroom visits, and as part of orientation programs.
• Deliver presentations to students, families and the broader ASU community regarding transitional advising and the degree programs supported.
• Participate in evening hours and occasional weekend assignments as needed to support student and program needs.
• Support special projects and other duties as assigned.
• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Desired Qualifications

• Master's Degree in a related field
• Experience working with general curricular elements and structures (e.g., courses, units, prerequisites, majors and minors, academic policies).
• Experience assessing college transcripts/previous coursework and helping students understand attainable academic pathways and career possibilities.
• Experience evaluating student/client needs and referring to relevant internal and external support resources.
• Demonstrated analytical problem-solving skills to identify and research individual needs, including development of strategies to successfully meet those needs.
• Experience working with culturally varied communities and recognizing issues faced by underrepresented populations.
• Working knowledge of special population advising (i.e., international students, first-year, transfer, etc.) in an educational setting at an institution of higher learning.
• Experience navigating difficult conversations using compassionate listening, de-escalation techniques, and collaborative resolution development.
• Ability to work both independently or within a complex structured team.
• Work from general instructions on standard job duties and specific directions/instructions on new assignments.
• Exercise judgment within defined procedures and practices to determine appropriate action.

Working Environment

• Days and Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m., evenings and weekends may occasionally be required.
• Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, phone and associated computer/technology peripherals.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
• Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).
• Hybrid work is an option for CISA employees. Hybrid arrangements allow employees to spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or Provost level approval is required.

Department Statement:
ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.
CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU's Charter of inclusive excellence, access and impact, where all faculty, staff, and students can thrive.
Arizona State University, ranked the No. 1 "Most Innovative School" in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines.
Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.
ASU is ranked in Newsweek's America's Greatest Workplaces and Forbes America's Best Employers for Women, and touts a Healthy Arizona Worksites Platinum Award.
To learn more about ASU and the College of Integrative Sciences and Arts visit http://about.asu.edu/ and http://cisa.asu.edu.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$23540.htmld
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.