ZipRecruiter

Log In

1

Client Services Manager Jobs in Indiana (NOW HIRING)

SS&C

Client Services Analyst I

Evansville, IN · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

Capital Group

Client Services Representative I

Carmel, IN · On-site

$41.78K - $66.85K/yr

You have 2+ years of proven customer support or client service experience, including relevant ... You are skilled in multitasking and can exercise good judgement for managing competing priorities.

Bowen Center

DCS Services Manager

Warsaw, IN · On-site

The DCS Services Manager (DCSSM) will play a critical role in managing referral data, processing key information, and ensuring timely access to care for DCS-referred patients across multiple counties.

New

next page

Showing results 1-20

People also search for

All JobsClient Services Manager JobsClient Services Manager Jobs in Indiana

Client Services Manager information

See Indiana salary details

$33.3K

$66.9K

$121.3K

How much do client services manager jobs pay per year?

As of May 29, 2026, the average yearly pay for client services manager in Indiana is $66,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $79,000.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Indiana? The most popular types of Client Services jobs in Indiana are:
What are popular job titles related to Client Services Manager jobs in Indiana? For Client Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Indiana look for? The top searched job categories for Client Services Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Services Manager jobs? Cities in Indiana with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $66,923 per year, or $32.2 per hour.
Vice President, Client Services

Vice President, Client Services

Clinical Architecture

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Who We Are
Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About The Position
Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.
  • This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities
Customer Outcomes at Scale
  • Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
  • Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success.
  • Serve as the executive escalation point for critical client issues and relationships.

Core Leadership + Team Development Requirements
  • Lead, mentor, and scale our high-performing Client Services team composed of:
    • Client Operations
    • Client Success
    • Implementation Architecture
    • Professional Services
  • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
  • Design clear roles, career paths, and operating expectations as our organization scales.
  • Promote a culture of continuous learning and knowledge sharing across the team.
  • Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.

Cross-Functional Partnership
  • Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
  • Establish feedback loops from clients and the field into product strategy and prioritization.

Operating Rigor + Scalability
  • Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
  • Design scalable processes and tools that support growth without sacrificing quality.
  • Balance standardization with flexibility across client segments and use cases.

What Success Looks Like
  • Clients experience consistent, high-quality implementations, and ongoing support.
  • Product releases are deployed on-time and with minimal disruptions.
  • Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
  • The services organization scales sustainably, without reliance on heroics.

Leadership and Mindset
  • A systems thinker who enjoys building structures where it doesn't yet exist.
  • Comfortable holding leaders accountable while building trust and alignment.
  • Energized by growth, ambiguity, and the challenge of scale.
  • Strong executive presence with the ability to influence across functions.
  • A value-driven leader who models ownership, transparency, and collaboration.

Qualifications
  • Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
  • Minimum of 5 years managing Directors and/or large teams.
  • Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
  • Experience partnering deeply with Product and Engineering teams.
  • Experience supporting or scaling international customers and services operations is a strong plus.
  • Healthcare or regulated industry experience is strongly preferred.

Why Clinical Architecture?
We offer:
  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

Apply