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Client Services Manager Jobs in Indiana (NOW HIRING)

EVERENCE SERVICES,

Client Services Representative

Goshen, IN · On-site

$14.25 - $19.50/hr

Manage the client database to offer routine review appointments by phone, mail, or email, with consideration of the consultant's recommendation, client classification system, service standards, and ...

EVERENCE SERVICES,

Client Services Representative

Goshen, IN

$14.25 - $19.25/hr

Manage the client database to offer routine review appointments by phone, mail, or email, with consideration of the consultant's recommendation, client classification system, service standards, and ...

Everence

Client Services Representative

Goshen, IN

$14.25 - $19.25/hr

Manage the client database to offer routine review appointments by phone, mail, or email, with consideration of the consultant's recommendation, client classification system, service standards, and ...

PinnaclePartners

VP Client Services

Indianapolis, IN

$120K - $160K/yr

VP Client Services Indianapolis, IN - North Compensation: $120-160K Direct Hire This role owns the ... Minimum of 5 years managing Directors and/or large teams. Proven success scaling services in high ...

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Client Services Manager information

See Indiana salary details

$33.3K

$66.9K

$121.3K

How much do client services manager jobs pay per year?

As of May 29, 2026, the average yearly pay for client services manager in Indiana is $66,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $79,000.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Indiana? The most popular types of Client Services jobs in Indiana are:
What are popular job titles related to Client Services Manager jobs in Indiana? For Client Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Indiana look for? The top searched job categories for Client Services Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Services Manager jobs? Cities in Indiana with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $66,923 per year, or $32.2 per hour.

Client Services Manager Homecare

Right at Home

Merrillville, IN • On-site

$43K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Client Services Manager - Caregiver Experience and Recruiting
At Right at Home, Client Services is where clients and caregivers come together.
We are looking for a Client Services Manager who thrives in a fast-paced environment, builds strong relationships, solves problems quickly, and knows how to create the right match between caregiver and client.
This is not just an operations role.
This is a relationship, staffing, and caregiver success role.
You will manage a portfolio of clients and caregivers while also playing an important role in interviewing, hiring, and placing new caregivers into the field for our Northwest Indiana location. You will work with the team to help ensure that clients receive excellent care, caregivers are supported, and schedules stay filled.
If you enjoy balancing people, problem-solving, scheduling, and service-and you want to make a direct impact every day-this may be the right opportunity for you.
What You'll Do
Client & Caregiver Service Management
  • Manage a portfolio of clients and caregivers
  • Build and maintain strong relationships with caregivers and clients
  • Ensure client cases are fully staffed and schedules are maintained
  • Build the case-not just fill the shift-by matching the right caregiver to the right client
  • Respond to call-offs, schedule changes, and urgent client needs
  • Resolve client concerns, caregiver issues, and service disruptions quickly and professionally
  • Follow up with new clients and families after the first shift to ensure a positive experience
  • Partner with the scheduling and care teams to maintain continuity of care
  • Monitor open shifts, fill rates, call-offs, and client satisfaction
  • Document activity and case information accurately in WellSky

Recruiting & Interviewing
  • Conduct final-stage, in-person interviews with caregiver candidates
  • Evaluate candidates for experience, reliability, professionalism, and fit with our culture
  • Extend same-day job offers to qualified candidates
  • Clearly explain job expectations, scheduling realities, and client opportunities
  • Partner with the Recruiting and Onboarding team to move candidates quickly from interview to orientation and first shift
  • Help place newly hired caregivers into client cases based on skills, availability, and personality fit

Caregiver Success & Retention
  • Support newly hired caregivers through their first assignments
  • Monitor early caregiver performance and engagement
  • Identify and address barriers that prevent caregivers from being successful
  • Build strong relationships with caregivers to improve retention and long-term success

Additional Responsibilities
  • Participate in the on-call rotation
  • Support urgent after-hours staffing needs and client issues
  • Help monitor caregiver compliance requirements, including licenses, TB tests, and auto insurance
  • Review and validate caregiver hours, logs, and documentation

What We're Looking For
  • Experience in home care, healthcare staffing, scheduling, client services, recruiting, or a related field
  • Strong communication and relationship-building skills
  • Ability to stay calm and organized in a fast-paced environment
  • Strong problem-solving and decision-making ability
  • Experience managing multiple priorities and urgent situations
  • Comfortable having difficult conversations and resolving conflict professionally
  • Ability to build trust with both clients and caregivers
  • Experience with scheduling software or client management systems preferred; WellSky experience is a plus
  • Experience interviewing or hiring candidates is preferred

The Ideal Candidate
You may be a strong fit if you:
  • Naturally build relationships and earn trust quickly
  • Like being the person who keeps everything moving
  • Enjoy solving problems and finding creative staffing solutions
  • Can balance empathy with accountability
  • Are highly organized, but also flexible when priorities change
  • Want to help both clients and caregivers succeed

Schedule
  • Full-time
  • In-office in Indiana
  • Some participation in on-call rotation required

Benefits
  • Competitive salary
  • Paid time off
  • Health benefits
  • Ongoing training and development
  • Opportunity to make a meaningful difference every day

Why Right at Home?
At Right at Home, we believe great care starts with great people. We are committed to creating an environment where clients feel supported, caregivers feel valued, and our team works together to make a difference.
If you are looking for a role where you can combine service, staffing, relationship-building, and recruiting into one meaningful position, we'd love to hear from you.
Compensation: $43,000.00 - $50,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home's mission is simple...to improve the quality of life for those we serve. Our caregivers and care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
At Right at Home, YOU will help improve the quality of life for those we serve. If you are:
  • compassionate
  • empathetic
  • reliable
  • determined and are
  • focused on others...than you have found the "Right Home"

We look forward to working with you and will continuously strive to fulfill our promises!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

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