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Client Experience Manager Jobs in Indiana (NOW HIRING)

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

The Client Experience reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel. Client Experience Lead Responsibilities: * * Demonstrates ...

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

$56.50 - $74/hr

Assistant Manager Experience Preferred: Esthetician or Cosmetology License The Client Experience Lead is responsible for meeting FACE FOUNDRIÉ expectations of staff recruiting and development ...

Allied Solutions

Client Experience Coordinator

Carmel, IN

$17.75 - $23.25/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

Allied Solutions LLC

Client Experience Coordinator

Carmel, IN · On-site

$18 - $23.50/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

Allied Solutions LLC

Client Experience Coordinator

Carmel, IN · On-site

$18 - $23.50/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

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Client Experience Manager information

See Indiana salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of May 28, 2026, the average yearly pay for client experience manager in Indiana is $55,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Indiana? The most popular types of Client Experience jobs in Indiana are:
What are popular job titles related to Client Experience Manager jobs in Indiana? For Client Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Indiana look for? The top searched job categories for Client Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Experience Manager jobs? Cities in Indiana with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 3% Part Time, and 1% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $55,320 per year, or $26.6 per hour.

Client Accounts & Experience Manager

Smart Systematic Recruiting

Indianapolis, IN • Remote

$1.20K - $1.50K/mo

Full-time

PTO

Posted 28 days ago

Job description

Client Accounts & Experience Manager (Billing & Client Success)

Amber Boyd Law | Remote | Full-Time

Compensation: $1,200 $1,500/month + Performance Bonuses

Own revenue protection and client experience in a high-impact legal role.

AKB Law is hiring a Client Accounts & Experience Manager to take ownership of both billing operations and the client journey. This role is critical to ensuring financial accountability while delivering a high-touch, professional experience for clients navigating complex and emotionally sensitive legal matters.

This is not a traditional billing role and not a basic customer service position. We are looking for a professional who can confidently manage collections, enforce financial policies, and maintain strong client relationships with empathy and professionalism.

About AKB Law

AKB Law represents professional women facing workplace discrimination, retaliation, harassment, and wrongful termination. Our work is both emotionally significant and financially complex, requiring a team that operates with precision, empathy, and accountability.

Responsibilities:

Billing & Revenue Management

  • Generate and send accurate invoices on time
  • Manage accounts receivable and follow up on outstanding balances
  • Handle collections and enforce payment plans
  • Reduce A/R timelines and improve cash flow
  • Provide weekly billing and revenue reports
  • Identify and flag financial risks or non-compliance
  • Support process improvements and billing system optimization

Client Experience & Retention

  • Conduct proactive client check-ins (30-day touchpoints)
  • Address client concerns before escalation
  • De-escalate billing and service-related issues professionally
  • Monitor client satisfaction and identify friction points
  • Support client reviews and referral opportunities
  • Coordinate milestone communications and case updates
  • Conduct exit interviews at case completion

Key Performance Indicators

  • Accounts receivable under 30 days
  • Invoice turnaround time
  • Client satisfaction and retention
  • Reduction in billing-related escalations

Qualifications:
  • 2+ years of experience in billing, collections, or accounts receivable
  • Background in client service, client success, or account management
  • Ability to handle financial conversations and collections with confidence
  • High emotional intelligence and strong communication skills
  • Detail-oriented with strong organizational and reporting abilities
  • Comfortable working in a fast-paced legal or professional services environment
  • Experience with CRM systems and billing software

Preferred

  • Law firm or legal services experience

Why This Role Matters

This position directly impacts firm revenue and cash flow, client retention and satisfaction, attorney productivity, and overall firm growth. You will serve as the bridge between financial accountability and exceptional client experience.

Compensation & Benefits

  • Monthly base pay: $1,200 $1,500 (based on experience)
  • Performance bonuses tied to collections, A/R reduction, and client satisfaction
  • Paid time off
  • Professional development opportunities