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Client Experience Manager Jobs in Indiana (NOW HIRING)

MapleTronics Inc

Client Experience Advocate

Goshen, IN · On-site

$25.50/hr

The Client Experience Advocate protects and elevates the client experience within MapleTronics Managed Services. This role serves as the client's voice inside Service Delivery-driving clear ...

MidCoast

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Client Experience & Leadership Coordinator

Merrillville, IN · On-site

$50K - $70K/yr

Manage scheduling logistics and ensure efficient use of time Client Experience & Onboarding ... Support and coordinate Prospect Journeys and client onboarding processes * Ensure steps are ...

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

The Client Experience reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel. Client Experience Lead Responsibilities: * * Demonstrates ...

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

$56.50 - $74/hr

Assistant Manager Experience Preferred: Esthetician or Cosmetology License The Client Experience Lead is responsible for meeting FACE FOUNDRIÉ expectations of staff recruiting and development ...

Allied Solutions LLC

Client Experience Coordinator

Carmel, IN · On-site

$18 - $23.50/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

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Client Experience Manager information

See Indiana salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client experience manager in Indiana is $55,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Indiana? The most popular types of Client Experience jobs in Indiana are:
What are popular job titles related to Client Experience Manager jobs in Indiana? For Client Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Indiana look for? The top searched job categories for Client Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Experience Manager jobs? Cities in Indiana with the most Client Experience Manager job openings:
Client Experience Manager jobs near you

Client Experience Manager

Norton Estate Planning & Elder Law Firm, LLC

Indianapolis, IN • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
We are a small, but rapidly growing Estate Planning Firm in Indianapolis, IN, looking for a non-attorney Salesperson with consultative sales experience. This position is responsible for conducting sales conversations to identify the potential client's problem or opportunity, and when appropriate, educating them on Firm-provided solutions.
Potential clients reach out to us for help with understanding and resolving complex problems related to estate planning. Our firm offers solutions that help them protect their family and meet their goals. We will never ask you to sell anything to anyone if it is not in that person's best interest. So, if you think that "sales" is something you do to someone and not for them, then please don't apply. If you cannot discuss big price points or recognize that every problem presents an opportunity, then you are not the right person for the job. However, if you truly want to help people solve complex problems and can approach conversations with maturity and sensitivity, then this position can be highly rewarding to you personally, professionally, and financially.
While we strongly support personal and professional development, we do not have time to teach you the importance of following up with someone when you say you will, how to use technology, or overcome your fears of having a sales conversation or asking for money. However, we will provide you with all the training you need to best help clients.
This position will be hybrid. A majority of the work will be performed remotely; however, families may request an in-person consultation.
Responsibilities
• Conduct sales conversations to identify problems and sell the firm solutions
• Oversee the client onboarding process to ensure a smooth transition to the legal team
• Follow up with potential new clients to help them come to a decision about moving forward
• Track and report metrics on marketing & sales conversion data
Qualifications
$42

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