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Client Experience Manager Jobs in Indiana (NOW HIRING)

MapleTronics Inc

Client Experience Advocate

Goshen, IN · On-site

$25.50/hr

The Client Experience Advocate protects and elevates the client experience within MapleTronics Managed Services. This role serves as the client's voice inside Service Delivery-driving clear ...

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

The Client Experience reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel. Client Experience Lead Responsibilities: * * Demonstrates ...

FACE FOUNDRIÉ

Client Experience Lead

Westfield, IN · On-site

$56.50 - $74/hr

Assistant Manager Experience Preferred: Esthetician or Cosmetology License The Client Experience Lead is responsible for meeting FACE FOUNDRIÉ expectations of staff recruiting and development ...

Allied Solutions LLC

Client Experience Coordinator

Carmel, IN · On-site

$18 - $23.50/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

Allied Solutions LLC

Client Experience Coordinator

Carmel, IN · On-site

$18 - $23.50/hr

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the ... Manage and escalate any client impacts to field and internal loan servicing teams * Coach clients ...

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Client Experience Manager information

See Indiana salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for client experience manager in Indiana is $55,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Indiana? The most popular types of Client Experience jobs in Indiana are:
What are popular job titles related to Client Experience Manager jobs in Indiana? For Client Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Indiana look for? The top searched job categories for Client Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Experience Manager jobs? Cities in Indiana with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 9% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,320 per year, or $26.6 per hour.

Client Success Lead - Life Sciences

Miebach

Fishers, IN • On-site

Full-time

Posted 16 days ago

Job description

About Miebach
Miebach Consulting is a global leader in supply chain advisory and engineering. For more than 50 years, we have partnered with organizations worldwide to design, optimize, and transform their supply chains into strategic competitive advantages. Our consulting approach integrates deep operational expertise, advanced analytics, and innovative thinking to deliver measurable business impact.
About the role
This role is designed for a senior supply chain professional with deep Life Sciences industry expertise and a passion for building long-term client relationships, identifying opportunities for growth, and helping organizations solve complex supply chain challenges.
As a Client Success Lead, you will serve as a trusted advisor to client stakeholders while partnering closely with Miebach's consulting, engineering, and digital teams. You will help clients navigate challenges related to distribution networks, manufacturing operations, cold chain logistics, automation, inventory performance, regulatory compliance, and supply chain transformation.
This position blends relationship leadership, strategic account development, industry expertise, and consulting collaboration. Success in this role is driven by creating meaningful client value, expanding trusted partnerships, and helping clients achieve measurable business outcomes.
Key Responsibilities
Client Relationship Management and Account Growth
  • Manage and grow strategic relationships with leading Life Sciences organizations across North America
  • Serve as the primary point of contact for client stakeholders, including supply chain, operations, manufacturing, quality, engineering, logistics, and executive leadership teams
  • Build trusted, long-term relationships and position Miebach as a strategic partner for supply chain transformation
  • Develop a deep understanding of client priorities and business objectives to proactively identify opportunities for value creation
  • Increase share of wallet within existing accounts by connecting clients with Miebach's consulting, engineering, automation, and digital capabilities
  • Cultivate relationships with prospective clients through industry engagement, networking, and thought leadership activities

Business Development and Strategic Growth
  • Develop and execute account growth strategies aligned with client priorities and Miebach's service offerings
  • Support proposal development, RFP responses, client presentations, and commercial discussions
  • Partner with business development and consulting teams to convert opportunities into successful engagements
  • Leverage industry knowledge and client insight to identify emerging needs and market opportunities
  • Contribute to annual account planning and growth initiatives across the Life Sciences sector

Consulting Collaboration and Delivery Support
  • Work closely with consulting and project delivery teams to ensure alignment between client expectations and project outcomes
  • Provide industry perspective and business context to support solution development and engagement delivery
  • Act as a bridge between client stakeholders and Miebach teams to facilitate communication, alignment, and successful execution
  • Support clients in addressing complex challenges related to supply chain strategy, manufacturing operations, distribution networks, cold chain logistics, automation, regulatory requirements, and digital transformation initiatives

Thought Leadership and Industry Engagement
  • Maintain deep expertise in Life Sciences supply chains and industry best practices
  • Stay current on trends including supply chain resilience, cold chain management, serialization and traceability, automation, regulatory compliance, sustainability, network optimization, and digital transformation
  • Represent Miebach at industry conferences, customer events, and professional organizations
  • Contribute to thought leadership through presentations, industry discussions, and client-facing insights
  • Help strengthen Miebach's market position within the Life Sciences sector

Qualifications
  • 7-15 years of professional experience in supply chain, operations, consulting, manufacturing, logistics, or related professional services
  • Deep supply chain expertise within the Life Sciences industry
  • Understanding of the strategic and operational challenges facing Life Sciences organizations, including manufacturing operations, distribution networks, cold chain logistics, automation, inventory management, regulatory compliance, and supply chain transformation
  • Proven experience managing senior client relationships, strategic accounts, or consulting engagements
  • Demonstrated ability to identify client needs and develop solutions that create measurable business value
  • Strong problem-solving capabilities and a passion for addressing complex operational challenges
  • Excellent interpersonal, communication, and executive stakeholder management skills
  • Ability and willingness to travel 40-60% during peak periods
  • Entrepreneurial mindset with a strong interest in business development and account growth

Preferred
  • Experience in supply chain consulting, engineering consulting, or professional services
  • Demonstrated success growing strategic client accounts and expanding service offerings
  • Experience supporting or leading RFP responses, proposal development, and client presentations
  • Existing network and relationships within the Life Sciences industry
  • Experience supporting large-scale supply chain transformation, automation, manufacturing, distribution, or logistics initiatives in regulated environments

Why Join Miebach?
  • Partner with some of the world's leading pharmaceutical, biotechnology, medical device, and healthcare companies
  • Help shape strategic supply chain decisions with measurable business impact
  • Collaborate with globally recognized experts in supply chain consulting and engineering
  • Work across strategy, design, automation, digital transformation, and operational improvement initiatives
  • Grow your career within a global organization known for innovation, entrepreneurship, and client success
  • Competitive compensation and comprehensive benefits package

Apply