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Director Client Success Jobs in Indiana (NOW HIRING)

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

In a Nutshell Valve+Meter is in search of a Client Success Manager who is equal parts strategic ... Comfortable with direct communication and growth moments Team-First Mentality * Prioritizes team ...

Valve and Meter

Client Success Manager

Indianapolis, IN · On-site +1

In a Nutshell Valve+Meter is in search of a Client Success Manager who is equal parts strategic ... Comfortable with direct communication and growth moments Team-First Mentality * Prioritizes team ...

EXOS

Client Success Manager

Indianapolis, IN · On-site

As a Client Success Manager at EXOS your mission is to coordinate client engagements to assure ... Act as the primary escalation point with Manager & Sr. Director for any challenges in delivery or ...

Home Instead

Client Success Caregiver

Terre Haute, IN · On-site

Client Success Care Professional Klipsch Senior Care • Home Instead • Terre Haute, IN Full-time ... Provide direct, hands-on care with skill, patience, and respect * Cover fill-in shifts and call ...

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Director Client Success information

See Indiana salary details

$36.6K

$115.6K

$170.3K

How much do director client success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director client success in Indiana is $115,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Indiana? The most popular types of Client Success jobs in Indiana are:
What are popular job titles related to Director Client Success jobs in Indiana? For Director Client Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Indiana look for? The top searched job categories for Director Client Success jobs in Indiana are:
What cities in Indiana are hiring for Director Client Success jobs? Cities in Indiana with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Indiana as of June 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $115,553 per year, or $55.6 per hour.

Client Success Manager

Valve And Meter

Indianapolis, IN • On-site, Remote

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

In a Nutshell
Valve+Meter is in search of a Client Success Manager who is equal parts strategic thinker, team player, and relentless executor. In this role, you'll own the transformational growth of our clients by managing relationships, advocating for their success, and ensuring their marketing dollars drive measurable results.
You won't just coordinate projects-you'll lead, challenge, and grow them. You're the bridge between our clients, our strategy, and our execution. You'll become a trusted advisor, a driver of opportunity, and the go-to for insight, guidance, and action.
Why this Role Is Important
As an Account Marketing Manager at Valve+Meter, you're more than a liaison-you're a growth partner. You ensure every client has a dedicated advocate inside the day-to-day operations, while also helping them connect performance to bigger-picture business objectives.
You'll work within our Client Success team to lead strategic initiatives, execute campaign reviews, and collaborate across departments to make sure client goals aren't just met-they're exceeded.
About the Role - Key Responsibilities
  • Serve as the primary point of contact and strategic partner for your client portfolio
  • Build and maintain strong client relationships built on trust, communication, and performance
  • Collaborate with internal teams to deliver integrated performance marketing campaigns
  • Execute and lead quarterly business reviews (QBRs) with client stakeholders
  • Monitor marketing performance, analyze client scorecards, and translate data into insights
  • Identify growth opportunities through upsell and cross-sell strategies
  • Advocate for strategic marketing decisions aligned with client business goals
  • Negotiate agreement renewals and support long-term client retention
  • Coordinate and facilitate client meetings (weekly, monthly, quarterly)

What You'll Work With
  • Google G Suite (Docs, Sheets, Slides)
  • Wrike (Project Management + Time Tracking)
  • HubSpot (CRM)
  • Zapier (Automation)
  • Ninety (EOS Management)

What Valve+Meter Offers
  • Competitive base salary + performance bonuses
  • Excellent medical, dental, vision benefits
  • 401(k) match + company-paid life insurance
  • Three weeks PTO, seven paid holidays, two paid service days
  • Fast-paced, growth-focused environment
  • Casual dress code + pet-friendly office
  • Hybrid or remote flexibility

About Us
We've named our practice Valve+Meter because the variables we can manage for our clients are the flow and cost of new business. The "valve" part of our approach manages the right rate of new business for our client's operation, and the "metered" results we generate.
Core Values
  • Think: Focus. Find a way forward.
  • Love: Act in the long-term best interest of another.
  • Serve: Meet expectations. Go the extra mile.
  • Transform: Create dramatic change. Be irreplaceable.
  • Be Just: Be fair and transparent. Do no harm.

What We're Looking For
We're not just looking for experience-we're hiring for mindset. Our ideal Marketing Manager embodies these traits:
Growth-Oriented & Coachable
  • Hungry to learn and improve
  • Embraces feedback and owns mistakes
  • Comfortable with direct communication and growth moments

Team-First Mentality
  • Prioritizes team over ego
  • Lifts others up and gives credit freely
  • Does what it takes to help the team win

Scrappy & Resilient
  • Gritty, driven, and resourceful
  • Finds solutions, even with limited resources
  • Pushes through setbacks with a positive attitude

Strategic & Analytical
  • Thinks systemically and long-term
  • Can create strategy, not just execute
  • Digs into performance and behavior data for deeper insight

Organized & Adaptable
  • Manages time and priorities across multiple clients
  • Has systems for email, meetings, and shifting priorities
  • Stays calm under pressure

People-Centric & Client-Facing
  • Communicates clearly and adjusts tone by audience
  • Listens deeply and presents confidently
  • High EQ, strong written and verbal skills

Your Experience & Skills
Required
  • 3-5 years in account management or client-facing role
  • 3-5 years in digital marketing (SEO, Paid Media, etc.)
  • Bachelor's degree or equivalent experience
  • Strong presentation and communication skills
  • Data analysis & interpretation skills
  • Experience in an agency or performance-driven environment

Preferred
  • Experience managing marketing budgets and interpreting performance
  • Familiarity with business metrics (CAC, LTV, pipeline, margin, etc.)
  • Background in sales or comfort discussing investment and ROI
  • Experience with time-tracking to clients/projects

Apply