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Director Client Success Jobs in Indiana (NOW HIRING)

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Director Client Success information

See Indiana salary details

$36.6K

$115.6K

$170.3K

How much do director client success jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director client success in Indiana is $115,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Indiana? The most popular types of Client Success jobs in Indiana are:
What are popular job titles related to Director Client Success jobs in Indiana? For Director Client Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Indiana look for? The top searched job categories for Director Client Success jobs in Indiana are:
What cities in Indiana are hiring for Director Client Success jobs? Cities in Indiana with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Indiana as of June 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $115,553 per year, or $55.6 per hour.

Seasonal Community Liaison Professional (CLP) - LINKS Initiative

Project Will, Inc

Indianapolis, IN • On-site

$16.50/hr

Full-time

Posted 13 days ago

Job description

Project WILL, Inc. is a non-profit agency that supports young adults with behavioral health challenges through life's transitions while providing a launching pad for true growth and positive transformation.
Project WILL creates opportunities for our members to give back to their supportive communities by volunteering. We conduct personal responsibility classes and job readiness training in order to foster positive growth.
Project WILL is looking to hire seasonal Community Liaison Professionals(CLP) who will provide interactive and supportive instruction and supervision to their assigned group of members to work our seasonal summer programming for youth ages 14-17 years old. The CLP will serve as a very important link between secondary and post-secondary opportunities in the community and direct areas of training and facilitation.
The seasonal summer program will run from June 1, 2026 - July, to July 24, 2026, but the dates of employment will be from May 11, 2026, to July 24, 2026. We will have 2 camp locations this year: one located at 2020 Girls School Rd, Indianapolis, IN 46214, and 7701 Allisonville Rd, Indianapolis, IN 46250.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide approximately 15 - 30 hours per week of direct interactive supervision and support to a group of 4 clients in desired activities to foster independence and the achievement of their goals
  • Understand and implement the strategies and goals identified in the Person-Centered Individual Support Plan (PCISP) and Client Success Plan, which will include goals related to community and volunteer activities, budget and money management, and social interaction skills.
  • Record data on the implementation of goals to evaluate progress in accordance with their Client Success Plan.
  • Utilize and encourage the use of the individual's personal adaptive equipment and/or identified strategies to support the person to participate in desired activities.
  • Serve as the liaison between the client and "Host Site".
  • Use personal vehicle to provide transportation to support their assigned group in accessing "Host Site" locations and other community activities.
  • Facilitate and support networking opportunities for the individual that encourage inclusion, community engagement, and progress toward the achievement of their desired goals.
  • Understand & implement the strategies, and record data, as outlined in the individual's Behavior Support Plans (BSPs).
  • Understand and ensure all health & safety precautions are followed and documented as identified in the individual's Risk Plan(s).
  • Administer medication as prescribed by the person's health care provider and document according to the company's medication administration procedures.
  • As directed by the supervisor, participate in quarterly person-centered plan meetings for the individuals you support.

COMMUNICATION, REPORTING, AND QUALITY ASSURANCE RESPONSIBILITIES
  • Coordinate with "Host Site" representative to determine organization's needs, including tasks, as well as days and times.
  • Monitor each client's ability to complete requested tasks effectively and in a timely manner.
  • Develop a monthly schedule for the assigned group and ensure hours are aligned with their NOA. Monitor the delivery of services to ensure clients are maximizing the utilization of the hours in their plans and that they arrive and are picked up on time.
  • Appropriately schedule own appointment notes in the InCare system to correspond with the developed monthly schedule for actual clients serviced during shifts. Closely monitor available hours within the system as not to exceed allotted NOA hours for the month.
  • Complete monthly progress reports and upload in database or distribute to appropriate persons, as directed by the supervisor.
  • Act as the liaison for communicating with families & caregivers, IST members and "Host Site" representatives; ensuring communication is respectful and professional.
  • Maintain confidential information in accordance with HIPAA & regulatory guidelines.
  • Use various means of communication (verbal, written and electronic) to complete work and effectively interact with internal and external customers.
  • Actively participate in meetings as directed, taking action and following up on assigned items.
  • Actively support a safe and healthy environment, monitoring for hazards and safety concerns of the individuals served.
  • Immediately alert supervisor of any critical or potentially critical issue or crisis situation.
  • Prepare reports according to timelines and in adherence with company and regulatory guidelines (ISP & BSP data, daily documentation, incident reports, timesheets, mileage reimbursement, etc.)
  • Network with customers and other professionals to develop and maintain positive, supportive and collaborative relationships to support the company's mission and initiatives.

BUSINESS ADMINISTRATION RESPONSIBILITIES
  • Ensure hours worked are recorded accurately and submitted within designated timelines.
  • Regularly check email and other forms of electronic messaging and respond to communications within 48 hours or immediately in urgent/time sensitive situations.
  • Identify new potential activities of interest through relevant resources.

REQUIREMENTS
EDUCATION AND EXPERIENCE
  • Must be 18 years of age or older.
  • Must have a High School Diploma, G.E.D, or H.S.E. Diploma
  • One (1) year relevant work experience.
  • Instructional Assistant or knowledge of IEP transition planning
  • Must achieve NADSP Credential within 18 months of starting in position.

BUSINESS AND TECHNICAL SKILLS
  • Knowledge and proficiency in Person Centered Planning
  • Ability to apply general understanding and knowledge to carry out instructions in written, verbal or schedule form.
  • Ability to develop schedule and carry-out the logistics for successful implementation.
  • Ability to handle and carry out multiple tasks.
  • Basic computer skills with the ability to learn and effectively utilize identified computer software applications to accomplish tasks.
  • Ability to read, comprehend, interpret and apply information from general procedures, safety rules, instructions, data and reports.
  • Ability to use Basic English grammatical skills to write routine reports and general correspondence.
  • Organizational skills and ability to accurately document data and maintain records.

COMMUNICATION/INTERACTION SKILLS
  • Verbal and written skills to effectively communicate information to various audiences and customers.
  • Ability to effectively work as a team member and promote a positive work culture.

SELF MANAGEMENT SKILLS
  • Ability to maintain regular attendance as scheduled, be punctual & maintain accurate record of hours worked.
  • Ability to organize self and work activities and take initiative to accomplish tasks.
  • Demonstrate cooperative attitude and tolerance for stress when confronted with critical situations.
  • Ability to maintain confidentiality, integrity and accountability within the scope of responsibilities.

GENERAL REQUIREMENTS AND WORKING CONDITIONS
  • Must have ability to work a flexible schedule, which may include occasional evenings and weekends.
  • Must provide own transportation, have valid driver's license, properly registered vehicle, and driving record must meet insurability requirements (unless working solely with client(s) that do not require driving).
  • Must maintain and provide documentation of auto insurance.
  • Must have ability to lift/move/transfer individuals or materials weighing up to 75 lbs. periodically.
  • Must have ability to stand, walk, stoop, and bend frequently.
  • Must have manual dexterity sufficient to reach, handle items, work with the fingers, and perceive attributes of objects and materials (such as medication, first aid supplies, with meal preparation and household tasks).
  • Must maintain CPR and First Aid certification and must stay current on all other training as defined by Indiana state guidelines, industry accreditation standards and company guidelines.
  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic and caustic chemicals, and fumes or airborne particles. The noise level in the work environment is usually quiet to moderate.

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