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Client Success Manager Jobs in Indiana (NOW HIRING)

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

Socket.dev

Client Success Manager

Indianapolis, IN · On-site

$65 - $90/hr

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

New

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

EXOS

Cybersecurity Client Success Manager

Indianapolis, IN · On-site

$106K - $143K/yr

We are a trust first, learn together and What You Will Do The Cybersecurity Client Success Manager (CSM) at EXOS is the face of Cyber for our clients, the person every client knows, trusts, and calls ...

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Client Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Indiana?

The most popular types of Client Success jobs in Indiana are:

What are popular job titles related to Client Success Manager jobs in Indiana?

For Client Success Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Indiana look for?

The top searched job categories for Client Success Manager jobs in Indiana are:

What cities in Indiana are hiring for Client Success Manager jobs?

Cities in Indiana with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Client Success Manager

Selerix

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN

Job Summary

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.

Key Responsibilities
  • Serves as primary point of contact for Selerix's Employer Groups.
  • Effectively perform project management role on case configurations.
  • Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
  • Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
  • Accurately and timely provides resolution to client issues and concerns.
  • Works collaboratively with internal partners to resolve issues or setup.
  • Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
  • Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
  • Maintains knowledge and information on the system in order to provide superior customer support.
  • Effectively manages multiple client implementations simultaneously.
  • Participates in staff meetings, conference calls, and other meetings, as needed.
  • Performs other duties as required.
Qualifications
  • Bachelor's Degree or relevant experience.
  • Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, etc.).
  • Proven organizational and time management abilities.
  • Effective team collaborator with a strong sense of partnership.
  • Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment

We offer the following benefits:

  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule

Employment Type: FULL_TIME

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