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Client Experience Manager Jobs in Indiana (NOW HIRING)

PinnaclePartners

VP Client Services

Indianapolis, IN

$120K - $160K/yr

Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams. Minimum of 5 years managing Directors and/or large teams. Proven success scaling ...

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Client Experience Manager information

See Indiana salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client experience manager in Indiana is $55,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Indiana? The most popular types of Client Experience jobs in Indiana are:
What are popular job titles related to Client Experience Manager jobs in Indiana? For Client Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Indiana look for? The top searched job categories for Client Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Experience Manager jobs? Cities in Indiana with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Care Experience Manager

Care Experience Manager

Aveanna Healthcare

Fort Wayne, IN • On-site

Other

Posted 6 days ago

Aveanna Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 200 frontline employees who took The Breakroom Quiz

59th of 235 rated social care providers

Job description

Overview
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.
Why You'll Love This Role
  • No hands-on clinical work required - focus on coordination and communication
  • Be part of a purpose-driven team that's passionate about making a difference
  • Opportunities for advancement and career growth
  • Build lasting relationships with families and caregivers
  • Make an impact in your community
What You'll Do
  • Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
  • Manage caregiver schedules to ensure the right match of skills and availability
  • Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
  • Maintain accurate and up-to-date records, schedules, and reports
  • Participate in the on-call rotation - phone support only, and paid
  • Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
  • Handle problem-solving with professionalism and empathy - turning challenges into opportunities
  • Manage performance and support the retention of caregivers through engagement and timely feedback
What We're Looking For
  • Bachelor's degree required
  • 2+ years of experience in sales, customer service, or a fast-paced office environment
  • Strong organizational and time management skills
  • Excellent communication, relationship-building, and problem-solving skills
  • Comfortable using MS Office and learning new systems quickly
  • Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
  • Thrive in fast-paced environments
  • Are proactive, adaptable, and solution-oriented
  • Genuinely enjoy helping others
  • Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!

What Aveanna Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Aveanna

Sourced by ZipRecruiter

Aveanna Healthcare is one of the nation's leading providers of pediatric and adult homecare in the nation. We lead with clinical quality and compassion, delivering care in over 200 locations in 23 states. While we have a national presence, we are very much a local provider in each community we serve. Our stated mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time, and we hope you will help us fulfill that mission by joining the 30,000 nurses who already call Aveanna home. Apply today.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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