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Client Experience Manager Jobs in Indiana (NOW HIRING)

Hylant

Client Market Analyst

Indianapolis, IN

Managing internal and external requests, prioritizing projects, and working with tight deadlines ... Experience with alternate medical funding (e.g., self-funding, minimum premium, captive) * Creating ...

Hylant

Client Market Analyst

Fort Wayne, IN

Managing internal and external requests, prioritizing projects, and working with tight deadlines ... Experience with alternate medical funding (e.g., self-funding, minimum premium, captive) * Creating ...

NexDine

Guest Experience Supervisor

Goshen, IN

$14/hr

Guest Experience Supervisor Location: Goshen, IN Schedule: Full Time Hourly Pay Rate: Starting at ... events according to specific client standards in conjunction with the Chef Manager or Chef ...

PinnaclePartners

VP Client Services

Indianapolis, IN

$120K - $160K/yr

Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams. Minimum of 5 years managing Directors and/or large teams. Proven success scaling ...

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See Indiana salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of May 29, 2026, the average yearly pay for client experience manager in Indiana is $55,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Indiana? The most popular types of Client Experience jobs in Indiana are:
What are popular job titles related to Client Experience Manager jobs in Indiana? For Client Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Indiana look for? The top searched job categories for Client Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Experience Manager jobs? Cities in Indiana with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 3% Part Time, and 1% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $55,320 per year, or $26.6 per hour.
Client Support Manager - Private Banking

Client Support Manager - Private Banking

The National Bank of Indianapolis

Indianapolis, IN • On-site

Other

Posted 9 days ago

Job description

Are you a client-focused banking professional who thrives in a fast-paced, relationship-driven environment? The National Bank of Indianapolis is seeking a Client Support Manager to support our Private Banking team. In this highly visible role, you'll serve as the primary operational contact for Private Banking clients-partnering closely with one or more Private Bankers to deliver seamless service, operational excellence, and an exceptional client experience.

What You'll Do

  • Deliver high-quality, personalized service to Private Banking clients while promoting the Bank's Culture of Excellence.
  • Serve as a primary point of contact, responding promptly and professionally to client questions, requests, and concerns.
  • Manage day-to-day operations for deposit accounts using the Silverlake Xperience operating system.
  • Coordinate and manage loan account operations.
  • Identify cross-sell opportunities and recommend appropriate products or service enhancements to Bankers.
  • Meet with clients, as requested, to assess account needs and assist with opening appropriate accounts.
  • Support Bankers with required reports and portfolio-related documentation.
  • Perform administrative and client-support tasks related to meetings, client events, presentations, and document delivery.
  • Provide back-up support to other Client Support Managers and departments as needed.

Who We're Looking For

  • High school diploma or equivalent required; some college or a college degree preferred.
  • Two or more years of experience in retail banking, wealth management, or a similar banking function
  • Working knowledge of depository account products and lending processes
  • Proven ability to partner with bankers to deliver exceptional client service
  • Outstanding interpersonal and communication skills with a strong emphasis on professionalism and responsiveness
  • Strong organizational, time management, and analytical skills
  • High degree of accuracy and attention to detail
  • Ability to work independently with minimal supervision
  • Proficiency in Microsoft Word, Excel, and Adobe
  • Indiana Notary Public certification

Why Join Us

The National Bank of Indianapolis is the city's only locally owned national bank, recognized for personalized service, local decision-making, and long-term client relationships. Our Private Banking team delivers a white-glove experience to clients, supported by trusted expertise and operational precision.

Here, your work will be valued, your partnerships respected, and your attention to detail will directly impact client satisfaction and loyalty.

Apply