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Escalations Manager Jobs in Indiana (NOW HIRING)

Toyota

Contract Manager

Noblesville, IN · On-site

$83K - $111K/yr

... management ... Serve as the primary escalation point for issues that cannot be resolved within customer expected ...

AVI-SPL

Project Manager

Indianapolis, IN · On-site

Raise any issues to management at this time for escalation. * Manage and verify quality of work performed by internal and/or subcontracted resources. * Raise awareness immediately to management ...

IVX Health

Practice Manager

Wayne, IN

Lead Multi-Center Operations Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations. * Manage and Coach High ...

Salesforce, Inc.

Licensing Consultant

Indianapolis, IN · On-site

$110 - $160/hr

Deal Consultation & Escalation Management*** ### ****Guide the Deal Cycle:** Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure ...

OneMain Financial

Escalation Specialist

Evansville, IN · On-site

Escalate issues to Executive Office of Customer Care management and/or within the organizational ... High School Diploma/GED * 1-2 years of customer service in escalations environment * Possesses ...

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Escalations Manager information

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$33.8K

$97.3K

$157K

How much do escalations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for escalations manager in Indiana is $97,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are the most commonly searched types of Escalations jobs in Indiana?

The most popular types of Escalations jobs in Indiana are:

What are popular job titles related to Escalations Manager jobs in Indiana?

For Escalations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Indiana look for?

The top searched job categories for Escalations Manager jobs in Indiana are:

What cities in Indiana are hiring for Escalations Manager jobs?

Cities in Indiana with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,331 per year, or $46.8 per hour.

Escalations Specialist

Domesticandgeneral

Jeffersonville, IN

$54K - $60K/yr

Full-time

Posted 6 days ago

Job description

Escalations Specialist

Contract Type:Permanent, Full-time

Location:Remote, USA

Salary: $54,000 to $60,000 per year, depending on experience

At Domestic & General, we're committed to delivering exceptional customer experiences every day. When issues arise that require the highest level of attention, our Executive & Regulatory Complaint Specialists play a vital role in protecting our customers, our clients, and our reputation.
We're looking for a skilled and customer-focused professional to join our Service Operations team. In this role, you'll manage complex and high-profile customer escalations received through executive leadership teams, regulatory agencies, legal channels, and the Better Business Bureau. You'll investigate concerns, identify root causes, and work collaboratively across the business to deliver fair, timely, and effective resolutions.

About You

To be successful in this role, you will be able to:

  • Previous experience handling executive escalations, regulatory complaints, customer advocacy, or a related function.
  • Strong investigative, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills with the ability to influence and engage stakeholders at all levels.
  • Experience managing sensitive or complex customer situations with professionalism and empathy.
  • Confidence working independently, managing multiple priorities, and delivering against deadlines.
  • Experience using complaint management systems and Microsoft Office products.
  • A bachelor's degree or equivalent experience is preferred.
  • Previous experience within the home services industry would be advantageous.

The Role

  • Managing and resolving executive-level customer escalations and complaints.
  • Investigating regulatory complaints, legal demands, attorney general enquiries, and Better Business Bureau cases.
  • Conducting detailed research across multiple systems to identify appropriate customer outcomes.
  • Drafting professional written responses for executive, regulatory, legal, and BBB channels.
  • Analysing complaint trends and root causes to identify opportunities for improvement.
  • Collaborating with Operations, Compliance, Legal, Client Services, and leadership teams to implement corrective actions.
  • Producing accurate reporting and maintaining detailed case records.
  • Supporting process, policy, and training improvements that enhance the customer experience and reduce complaint volumes.

The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

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