The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Manager, Customer Resolution and Escalation is a newly created high-visibility leadership role designed to stand up a new team, define the operating model, and build the muscle that allows us to ...
The Manager, Customer Resolution and Escalation is a newly created high-visibility leadership role designed to stand up a new team, define the operating model, and build the muscle that allows us to ...
Support manager escalations * Social media posts and comments * rNPS and tNPS feedback responses * Analyze these signals to detect patterns and prioritize high-risk customer situations. * Champion ...
Support manager escalations * Social media posts and comments * rNPS and tNPS feedback responses * Analyze these signals to detect patterns and prioritize high-risk customer situations. * Champion ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
Customer Escalation and Incident Manager
La Porte, IN · On-site
$60K - $70K/yr
Support manager escalations * Social media posts and comments * rNPS and tNPS feedback responses * Analyze these signals to detect patterns and prioritize high-risk customer situations. * Champion ...
Customer Escalation and Incident Manager
La Porte, IN · On-site
$60K - $70K/yr
Support manager escalations * Social media posts and comments * rNPS and tNPS feedback responses * Analyze these signals to detect patterns and prioritize high-risk customer situations. * Champion ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are ...
The Manager, Customer Resolution and Escalation is a newly created high-visibility leadership role designed to stand up a new team, define the operating model, and build the muscle that allows us to ...
The Manager, Customer Resolution and Escalation is a newly created high-visibility leadership role designed to stand up a new team, define the operating model, and build the muscle that allows us to ...
Director of Recovery
Evansville, IN · On-site
Client Management & Growth * Serve as the executive owner and primary escalation point for key accounts, leading regular business reviews to report on performance and ROI. * Proactively identify and ...
Director of Recovery
Evansville, IN · On-site
Client Management & Growth * Serve as the executive owner and primary escalation point for key accounts, leading regular business reviews to report on performance and ROI. * Proactively identify and ...
Escalation Specialist
Evansville, IN · On-site
... management and/or within the organizational unit(s), as required. • Responsible for walking the ... Requirements • High School Diploma/GED • 1-2 years of customer service in escalations ...
Escalation Specialist
Evansville, IN · On-site
... management and/or within the organizational unit(s), as required. • Responsible for walking the ... Requirements • High School Diploma/GED • 1-2 years of customer service in escalations ...
Escalation Specialist
Evansville, IN · Hybrid
Escalate issues to Executive Office of Customer Care management and/or within the organizational ... Requirements High School Diploma/GED 1-2 years of customer service in escalations environment ...
Escalation Specialist
Evansville, IN · Hybrid
Escalate issues to Executive Office of Customer Care management and/or within the organizational ... Requirements High School Diploma/GED 1-2 years of customer service in escalations environment ...
Lead Multi-Center Operations Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations. * Manage and Coach High ...
Lead Multi-Center Operations Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations. * Manage and Coach High ...
Manage sensitive client situations, escalations, and remediation efforts with professionalism and credibility. * Proactively reduces complaints and disputes through structured communication and ...
Quick apply
Manage sensitive client situations, escalations, and remediation efforts with professionalism and credibility. * Proactively reduces complaints and disputes through structured communication and ...
Serve as escalation point for quality concerns related to stamped components, dimensional variation ... Participate in internal audits, corrective action follow-up, and management review preparation.
Serve as escalation point for quality concerns related to stamped components, dimensional variation ... Participate in internal audits, corrective action follow-up, and management review preparation.
... escalation point for quality concerns related to stamped components, dimensional variation ... management system expectations. • Coach team members and cross-functional personnel in quality ...
... escalation point for quality concerns related to stamped components, dimensional variation ... management system expectations. • Coach team members and cross-functional personnel in quality ...
Act as the primary escalation point for outbound issues: * Missed SLAs * Capacity constraints ... Proven ability to manage multi-site operations without direct authority * Strong analytical and ...
Act as the primary escalation point for outbound issues: * Missed SLAs * Capacity constraints ... Proven ability to manage multi-site operations without direct authority * Strong analytical and ...
Operational Readiness Engineer
Carmel, IN · On-site
$69K - $93K/yr
Establish and manage Hypercare plans for major client initiatives. Escalation and Incident Leadership - 20% * Serve as the primary technology lead during critical client incidents. * Coordinate cross ...
Operational Readiness Engineer
Carmel, IN · On-site
$69K - $93K/yr
Establish and manage Hypercare plans for major client initiatives. Escalation and Incident Leadership - 20% * Serve as the primary technology lead during critical client incidents. * Coordinate cross ...
Operational Readiness Engineer
$69K - $93K/yr
Establish and manage Hypercare plans for major client initiatives. Escalation and Incident Leadership - 20% * Serve as the primary technology lead during critical client incidents. * Coordinate cross ...
Operational Readiness Engineer
$69K - $93K/yr
Establish and manage Hypercare plans for major client initiatives. Escalation and Incident Leadership - 20% * Serve as the primary technology lead during critical client incidents. * Coordinate cross ...
Customer Care Agent
Franklin, IN · On-site
$14.50 - $19.50/hr
Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction.
Customer Care Agent
Franklin, IN · On-site
$14.50 - $19.50/hr
Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction.
Customer Care Agent
Greenwood, IN · On-site
$14.75 - $19.75/hr
Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction.
Customer Care Agent
Greenwood, IN · On-site
$14.75 - $19.75/hr
Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction.
Escalations Manager information
See Indiana salary details
$33.8K - $45K
7% of jobs
$45K - $56.2K
5% of jobs
$56.2K - $67.4K
7% of jobs
$73K is the 25th percentile. Wages below this are outliers.
$67.4K - $78.6K
10% of jobs
$78.6K - $89.8K
13% of jobs
The median wage is $94.4K / yr.
$89.8K - $101K
18% of jobs
$101K - $112.2K
11% of jobs
$117.8K is the 75th percentile. Wages above this are outliers.
$112.2K - $123.4K
7% of jobs
$123.4K - $134.6K
9% of jobs
$134.6K - $145.8K
9% of jobs
$145.8K - $157K
4% of jobs
$33.8K
$97.3K
$157K
How much do escalations manager jobs pay per year?
As of Jul 26, 2026, the average yearly pay for escalations manager in Indiana is $97,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $122,800.00 per year, depending on experience, location, and employer.
How does an Escalations Manager typically collaborate with cross-functional teams to resolve complex customer issues?
As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.
What are the key skills and qualifications needed to thrive as an Escalations Manager, and why are they important?
To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.
What are Escalations Managers?
Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.
What is the difference between Escalations Manager vs Customer Support Manager?
| Aspect | Escalations Manager | Customer Support Manager |
|---|---|---|
| Responsibilities | Handles complex customer issues, manages escalation processes, resolves high-priority complaints | Oversees customer service teams, manages support operations, improves customer satisfaction |
| Required Skills | Problem-solving, conflict resolution, communication, technical knowledge | Leadership, communication, customer service skills, team management |
| Work Environment | Fast-paced, problem-solving focused, often within customer service or technical support teams | Team management, strategic planning, customer interaction |
| Common Industry Usage | Technology, telecommunications, SaaS companies | Retail, finance, technology, service industries |
The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.
What are popular job titles related to Escalations Manager jobs in Indiana? For Escalations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Escalations Manager jobs in Indiana look for? The top searched job categories for Escalations Manager jobs in Indiana are:
What cities in Indiana are hiring for Escalations Manager jobs? Cities in Indiana with the most Escalations Manager job openings:
Kastle Systems rating
9.1
Based on 7 frontline employees who took The Breakroom Quiz
3rd of 116 rated security
Job description
Overview
Responsibilities
Qualifications
Company Overview
Together, We Enhance Innovation and Growth
i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.
i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.
The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are properly resourced, aligned to priorities, and operating within safety, quality, and governance standards.
The Superintendent does not directly manage daily field execution. Instead, the role acts as a critical support layer between Site Leads and Field Operations Management, ensuring consistent performance, removing barriers to execution, and maintaining operational stability across projects.
Responsibilities
- Multi-Site Operational Oversight
- Maintain visibility into execution status across multiple active job sites
- Monitor progress, risks, and readiness indicators across projects
- Identify trends impacting productivity, safety, and quality
- Ensure issues are surfaced early and escalated appropriately
- Site Leadership Support & Enablement
- Serve as the primary support resource for Site Leads
- Ensure alignment on priorities, standards, and escalation protocols
- Assist in resolving constraints beyond site-level authority
- Reinforce accountability without assuming execution ownership
- Field Readiness & Coordination (Oversight)
- Support resolution of access, logistics, and work-zone challenges
- Coordinate with general contractors and trades when issues exceed site authority
- Identify and escalate readiness gaps across projects
- Prevent systemic issues from impacting multiple sites
- Safety Oversight
- Ensure consistent enforcement of safety standards across all sites
- Monitor for unsafe trends and intervene when necessary
- Escalate safety risks and incidents promptly
- Promote a culture of proactive safety leadership
- Cross-Functional Collaboration
- Partner with Project Managers to provide field insights impacting schedule and scope
- Support validation of sequencing and execution feasibility
- Coordinate with Construction Management on technical assessments
- Assist commissioning readiness in coordination with integration teams
- Blocker Identification & Escalation
- Identify and resolve issues beyond Site Lead authority when possible
- Escalate:
- Staffing issues to Field Operations Management
- Technical concerns to Construction/Engineering teams
- Schedule or scope risks to Project Managers
- Track recurring issues through resolution
Qualifications
Required Skills & Competencies
- Strong operational leadership across multiple concurrent projects
- Excellent problem-solving and escalation management skills
- Deep understanding of field operations and construction environments
- Ability to influence without direct authority
- Strong communication and cross-functional coordination skills
- Safety leadership and risk identification expertise
Company Overview
This Senior Technician position is for i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html
"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:
https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/
Qualifications:Required Skills & Competencies
- Strong operational leadership across multiple concurrent projects
- Excellent problem-solving and escalation management skills
- Deep understanding of field operations and construction environments
- Ability to influence without direct authority
- Strong communication and cross-functional coordination skills
- Safety leadership and risk identification expertise
About Kastle Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Falls Church, VA, US
Year founded
1972