ZipRecruiter

Log In

1

Escalations Manager Jobs in Indiana (NOW HIRING)

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Serve as the senior technical escalation point for the entire organization User and Account Management * Own the full user lifecycle across all core platforms-onboarding, role changes, and ...

Circle Logistics

IT Manager

Fort Wayne, IN

$93K - $114K/yr

Serve as the senior technical escalation point for the entire organization User and Account Management * Own the full user lifecycle across all core platforms-onboarding, role changes, and ...

Kobie Marketing

Sr. Account Manager

Indianapolis, IN · On-site

Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide ...

Becton, Dickinson and Company

  • Medical

  • Life

Drive customer retention through proactive engagement, escalation management, workflow optimization, and clinical consultation. * Provide leadership oversight for strategic account support and ...

Salesforce, Inc.

Licensing Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Deal Consultation & Escalation Management * Guide the Deal Cycle: Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure complex ...

Salesforce, Inc.

Licensing Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Deal Consultation & Escalation Management * Guide the Deal Cycle: Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure complex ...

Northern Base

ALM Techno Functional Lead

Columbus, IN · On-site

... escalation management. · Manage project communications, decision logs, meeting notes, delivery dashboards, and leadership-ready progress reporting. · Partner with solution architects, ALM SMEs ...

Property Management

Regional Manager

Kokomo, IN · On-site

$70K - $95K/yr

Manage all escalated resident issues * Serve as a mentor to newly hired and promoted on-site staff members * Travel between Indiana and Kentucky (Louisville Region) Requirements: Qualifications A ...

Alacrity Solutions

Regional Manager - Field Services

Fishers, IN · On-site +1

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • PTO

They also support the Client Manager by addressing trends, adjuster escalations, and territory-level QA performance. Requirements Essential functions (Reasonable accommodations may be made to enable ...

previous page

Showing results 41-60

All JobsEscalations JobsEscalations Manager JobsEscalations Manager Jobs in Indiana

Escalations Manager information

See Indiana salary details

$33.8K

$97.3K

$157K

How much do escalations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for escalations manager in Indiana is $97,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are the most commonly searched types of Escalations jobs in Indiana?

The most popular types of Escalations jobs in Indiana are:

What are popular job titles related to Escalations Manager jobs in Indiana?

For Escalations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Indiana look for?

The top searched job categories for Escalations Manager jobs in Indiana are:

What cities in Indiana are hiring for Escalations Manager jobs?

Cities in Indiana with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,331 per year, or $46.8 per hour.

IT Manager

Circle Logistics

Fort Wayne, IN • On-site

$93K - $114K/yr

Full-time

Posted 11 days ago

Circle Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
  • No Fail Service
  • Personalized Communication
  • Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job Description
We're looking for a hands-on IT Manager to own the technology environment that keeps approximately 400 users productive across our Fort Wayne headquarters and remote branch offices. You'll lead a team of two help desk technicians, coordinate with our data team on shared infrastructure and access, and stay close enough to the work to configure a switch or rebuild a workstation when needed.
This is a builder role, not a caretaker. You'll manage user accounts and access, keep every office connected and secure, run the phone system, maintain the workstation fleet, and serve as the final escalation point for technical issues. You'll be the person leadership turns to when a branch loses connectivity, when a new hire needs to be productive on day one, or when we need to stand up a new office. If you thrive on ownership, variety, and visible impact, this is the role for you.
What You'll Own
Team Leadership
  • Lead, schedule, and develop two help desk technicians-setting priorities, reviewing work quality, and expanding their technical capabilities
  • Establish and maintain response and resolution standards for the support queue
  • Partner with three data team technicians on shared infrastructure, system access, integrations, and reporting environments
  • Serve as the senior technical escalation point for the entire organization

User and Account Management
  • Own the full user lifecycle across all core platforms-onboarding, role changes, and offboarding-with same-day turnaround for new hires and immediate access removal for departures
  • Administer company email and collaboration tools, including mailboxes, distribution groups, shared drives, licensing, and security settings
  • Manage user provisioning and permissions in Transport Pro and other line-of-business applications, working with operations leaders to ensure access aligns with role requirements
  • Oversee password, multi-factor authentication, and identity management while enforcing access control standards

Network and Connectivity
  • Configure, monitor, and maintain routers, switches, firewalls, and wireless access points at headquarters and all branch locations
  • Manage internet and WAN circuits across the office footprint-carrier relationships, service escalations, bandwidth planning, and failover
  • Support VPN and remote access for branch and traveling users
  • Lead network buildouts for new office openings, relocations, and expansions

Phone System and Communications
  • Administer the company phone system across headquarters and all branch offices-extensions, call routing, hunt groups, voicemail, and auto-attendant
  • Provision and reassign phone users as part of onboarding and offboarding; support headsets, softphones, and desk hardware
  • Manage telecom vendors, service escalations, number porting, and call quality across all sites

Endpoints and Hardware
  • Manage the full workstation fleet of approximately 400 machines-standardized imaging, deployment, patching, refresh cycles, and secure disposal
  • Maintain asset inventory and lifecycle tracking for laptops, desktops, monitors, phones, printers, and peripherals
  • Handle hardware procurement and spare-stock planning to ensure new hires and replacements never wait on equipment

Support and Operations
  • Own the help desk queue-triage, prioritization, resolution, and escalation-with clear, measured response standards
  • Document systems, configurations, and procedures to ensure knowledge resides with the company, not with individuals
  • Manage vendors and MSPs, contract renewals, and IT spend against budget
  • Plan and test backup, business continuity, and disaster recovery procedures
  • Drive endpoint security, patch compliance, and end-user security awareness in partnership with leadership

Qualifications
What You Bring
Experience & Leadership
  • 7+ years of progressive IT experience, including 3+ years leading technicians or managing multi-site environments
  • Proven ability to develop technical staff, delegate effectively, and maintain visibility into team performance
  • Experience supporting distributed offices and remote users across multiple locations

Technical Skills
  • Strong networking fundamentals-configure switches, troubleshoot VLANs, deploy firewall rules, and interpret network diagnostics
  • Hands-on administration of Microsoft Windows environments and cloud identity/email platforms (Google Workspace and/or Microsoft 365)
  • Server administration experience, both on-premises and cloud-based, including virtualization, Active Directory, file and application servers, backup, and platforms such as AWS, Azure, or Google Cloud
  • Scripting and automation capability using PowerShell, Python, SQL, or similar languages to streamline provisioning, data reconciliation, and routine tasks
  • Practical knowledge of endpoint management and ticketing systems

Professional Qualities
  • Excellent troubleshooting instincts with sound judgment about urgency and prioritization
  • Clear communicator who explains technical concepts to non-technical audiences effectively
  • Familiarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvements
  • Willingness to travel occasionally to branch offices as needed

Nice to Have
  • Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentials
  • Experience in freight, logistics, or other 24/7 operating environments
  • Familiarity with transportation management systems (Transport Pro or comparable platforms)
  • Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirements
  • Conversational Spanish

Additional Information
All your information will be kept confidential according to EEO guidelines.

What Circle Logistics employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply