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Escalations Jobs (NOW HIRING)

RemX

Escalations Manager

Little Rock, AR · On-site

$80K/yr

Escalation Manager - Fraud (Customer Care Centers) Location: Little Rock, AR Pay: Salary is negotiable starting around $80K, based on experience. Schedule: Monday-Friday, 8am-5pm EST + rotating ...

RemX

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Escalations Manager

Alpharetta, GA · On-site

$80K/yr

Escalation Manager - Fraud (Customer Care Centers) Location: Alpharetta, GA Pay: Salary is negotiable starting around $80K, based on experience. Schedule: Monday-Friday, 8am-5pm EST + rotating ...

GT Independence

Escalations Manager

Southington, CT · On-site

$70K/yr

The Escalations Manager specializes in escalation and resolution, playing a pivotal role in addressing and resolving complex customer issues that escalate beyond the first level of support. The goal ...

GT Independence

Escalations Manager

Waterbury, CT · On-site

$70K/yr

The Escalations Manager specializes in escalation and resolution, playing a pivotal role in addressing and resolving complex customer issues that escalate beyond the first level of support. The goal ...

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

The Opticall BPO Escalations Representative is a vital position within the organization as it is in charge of providing support to several departments within the organization through different ...

Wells Fargo

Escalations Representative

West Des Moines, IA · Hybrid

$15.75 - $19.75/hr

Wells Fargo is seeking an Escalations Representative in our Unsecured Lending Operations supporting Consumer and Small Business Credit products. In this role, you will: * Support internal and ...

Sunrun

Sr. Escalations Expert

Lehi, UT

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Lessen

Customer Escalations Representative

Scottsdale, AZ · On-site

$20 - $21/hr

The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure ...

XPERTECHS

Escalations Engineer

Columbia, MD

We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...

Wells Fargo

Escalations Representative

Roanoke, VA · On-site

$15.75 - $19.50/hr

Wells Fargo is seeking an Escalations Representative in our Unsecured Lending Operations supporting Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit.

Dexian

Escalations Representative 2

West Des Moines, IA · On-site

$15.25 - $19.75/hr

Escalations Representative 2 - Contingent Location: West Des Moines, IA We are seeking an Escalations Representative 2 to support internal and external customers with complex inquiries and complaints ...

Global Lending Services

Escalations Manager

Tempe, AZ · On-site

Handle escalated calls and disputes and maintain professional phone etiquette skills * Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely ...

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All JobsEscalations Jobs

Escalations information

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$55K

$109.9K

$180K

How much do escalations jobs pay per year?

As of Jul 28, 2026, the average yearly pay for escalations in the United States is $109,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $124,500.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

Escalations roles often suit overthinkers because they involve analyzing complex issues, problem-solving, and attention to detail. These jobs typically require strong communication skills and the ability to handle high-pressure situations, often with a focus on customer or technical concerns. Critical thinking and patience are valuable traits in this field.

What jobs pay 4000 a week without a degree?

In escalation roles, high-paying positions such as senior technical support or specialized customer service managers can reach $4,000 weekly, especially in industries like IT or telecommunications. These roles often require extensive experience, strong communication skills, and proficiency with relevant tools, but they typically do not require a college degree.

What does an escalations specialist do?

An escalations specialist handles complex or unresolved customer issues that require higher-level intervention. They analyze problems, coordinate with other departments, and ensure timely resolution to improve customer satisfaction. Strong communication skills and knowledge of company policies are essential for this role.

What is the difference between Escalations vs Customer Support Specialist?

AspectEscalationsCustomer Support Specialist
Required CredentialsTechnical knowledge, problem-solving skillsCommunication skills, basic technical understanding
Work EnvironmentHigh-pressure, issue resolution focusCustomer interaction, troubleshooting
Employer & Industry UsageIT, telecom, tech companiesRetail, tech, service industries
Common Search & Comparison IntentUnderstanding escalation processes, advanced troubleshootingCustomer service roles, entry-level support

Escalations involve handling complex or unresolved customer issues requiring advanced technical skills and decision-making. Customer Support Specialists focus on initial customer interactions, troubleshooting, and resolving common inquiries. While both roles aim to improve customer satisfaction, escalations typically deal with more critical problems that need escalation to higher levels of support or technical teams.

How can I make 2000 a week working from home?

In escalation roles, earning $2000 a week typically requires handling high-volume or complex customer issues, often involving overtime or multiple shifts. Developing strong communication, problem-solving skills, and familiarity with customer service tools can improve earning potential, especially in remote environments with performance-based incentives.
What cities are hiring for Escalations jobs? Cities with the most Escalations job openings:
What are the most commonly searched types of Escalations jobs? The most popular types of Escalations jobs are:
What states have the most Escalations jobs? States with the most job openings for Escalations jobs include:
Infographic showing various Escalations job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $109,879 per year, or $52.8 per hour.
Escalations Manager

Escalations Manager

RemX

Little Rock, AR • On-site

$80K/yr

Full-time

Posted 26 days ago

Job description

Escalation Manager – Fraud (Customer Care Centers)

Location: Little Rock, AR

Pay: Salary is negotiable starting around $80K, based on experience.

Schedule: Monday–Friday, 8am–5pm EST + rotating Saturdays (2–3/month)


We are looking for Escalation Manager to lead a team handling fraud-related customer escalations.

This role is ideal for someone with a strong background in fraud investigations, risk mitigation, and call center leadership, not general escalations.


Key Responsibilities:

  • Manage a team of 10–12 agents handling inbound fraud-related customer calls
  • Provide real-time guidance on escalations and deliver effective solutions
  • Coach and train staff to identify red flags and suspicious activity
  • Oversee follow-ups during fraud investigations and enhance customer experience
  • Help build an outbound function to proactively alert customers of potential fraud
  • Analyze trends, reporting, and recommend process improvements

What We’re Looking For:

  • Proven experience in fraud operations or fraud escalations (banking/financial preferred)
  • Prior call center leadership experience
  • Strong problem-solving, coaching, and analytical skills
  • Ability to balance risk mitigation with customer care

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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