Los Angeles, CA · On-site
$60 - $80/hr
The Customer Experience Escalations & Retention Specialist is responsible for resolving high-stakes issues with customers. They manage all escalation and cancellation requests and ensure patient ...
Los Angeles, CA · On-site
$60 - $80/hr
The Customer Experience Escalations & Retention Specialist is responsible for resolving high-stakes issues with customers. They manage all escalation and cancellation requests and ensure patient ...
Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
Houston, TX · On-site +1
Position Overview The Escalations Engineer plays a critical role in resolving our most complex customer issues with speed, precision, and empathy. This position bridges the gap between Support ...
Houston, TX · On-site +1
Position Overview The Escalations Engineer plays a critical role in resolving our most complex customer issues with speed, precision, and empathy. This position bridges the gap between Support ...
El Cajon, CA · On-site
$18.75 - $25.25/hr
As an Escalations Specialist, you'll serve as the primary point of contact for high-priority customer concerns, taking ownership of cases from assignment through resolution. You'll investigate issues ...
El Cajon, CA · On-site
$18.75 - $25.25/hr
As an Escalations Specialist, you'll serve as the primary point of contact for high-priority customer concerns, taking ownership of cases from assignment through resolution. You'll investigate issues ...
$60 - $80/hr
The Customer Experience Escalations & Retention Specialist is responsible for resolving high-stakes issues with customers. They manage all escalation and cancellation requests and ensure patient ...
$60 - $80/hr
The Customer Experience Escalations & Retention Specialist is responsible for resolving high-stakes issues with customers. They manage all escalation and cancellation requests and ensure patient ...
Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
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Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
Saint Paul, MN · Hybrid
$25/hr
Handle escalated customer interactions professionally and effectively. Required Qualifications * 4+ years of customer-facing experience within a financial services environment. * Experience in one or ...
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Saint Paul, MN · Hybrid
$25/hr
Handle escalated customer interactions professionally and effectively. Required Qualifications * 4+ years of customer-facing experience within a financial services environment. * Experience in one or ...
Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
Greenville, SC · On-site
$17 - $22/hr
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and ...
El Cajon, CA · On-site
$80 - $100/hr
As an Escalations Specialist, you'll serve as the primary point of contact for high-priority customer concerns, taking ownership of cases from assignment through resolution. You'll investigate issues ...
El Cajon, CA · On-site
$80 - $100/hr
As an Escalations Specialist, you'll serve as the primary point of contact for high-priority customer concerns, taking ownership of cases from assignment through resolution. You'll investigate issues ...
Saint Paul, MN · Hybrid
$25/hr
Handle escalated customer interactions professionally and effectively. Required Qualifications * 4+ years of customer-facing experience within a financial services environment. * Experience in one or ...
Saint Paul, MN · Hybrid
$25/hr
Handle escalated customer interactions professionally and effectively. Required Qualifications * 4+ years of customer-facing experience within a financial services environment. * Experience in one or ...
Houston, TX · On-site +1
Position Overview The Escalations Engineer plays a critical role in resolving our most complex customer issues with speed, precision, and empathy. This position bridges the gap between Support ...
Houston, TX · On-site +1
Position Overview The Escalations Engineer plays a critical role in resolving our most complex customer issues with speed, precision, and empathy. This position bridges the gap between Support ...
Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data. You are someone who loves leading security ...
Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data. You are someone who loves leading security ...
Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.
Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.
Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data. You are someone who loves leading security ...
Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data. You are someone who loves leading security ...
$18 - $25/hr
The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...
$18 - $25/hr
The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...
Mason, OH · On-site
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
Mason, OH · On-site
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.
Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.
Columbia, MD · On-site
We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...
Columbia, MD · On-site
We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
Atlanta, GA · On-site
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
Atlanta, GA · On-site
Provider Escalations Analyst Provider Escalations Analyst Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing ...
$55K - $66.4K
12% of jobs
$66.4K - $77.7K
0% of jobs
$84.8K is the 25th percentile. Wages below this are outliers.
$77.7K - $89.1K
21% of jobs
The median wage is $100.5K / yr.
$89.1K - $100.5K
17% of jobs
$100.5K - $111.8K
12% of jobs
$120.2K is the 75th percentile. Wages above this are outliers.
$111.8K - $123.2K
18% of jobs
$123.2K - $134.5K
9% of jobs
$134.5K - $145.9K
4% of jobs
$145.9K - $157.3K
2% of jobs
$157.3K - $168.6K
1% of jobs
$168.6K - $180K
4% of jobs
$55K
$109.9K
$180K
| Aspect | Escalations | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical knowledge, problem-solving skills | Communication skills, basic technical understanding |
| Work Environment | High-pressure, issue resolution focus | Customer interaction, troubleshooting |
| Employer & Industry Usage | IT, telecom, tech companies | Retail, tech, service industries |
| Common Search & Comparison Intent | Understanding escalation processes, advanced troubleshooting | Customer service roles, entry-level support |
Escalations involve handling complex or unresolved customer issues requiring advanced technical skills and decision-making. Customer Support Specialists focus on initial customer interactions, troubleshooting, and resolving common inquiries. While both roles aim to improve customer satisfaction, escalations typically deal with more critical problems that need escalation to higher levels of support or technical teams.
Cities with the most Escalations job openings:
The most popular types of Escalations jobs are:
States with the most job openings for Escalations jobs include:
$60 - $80/hr
Other
Posted 6 days ago
We help millions breathe easier at night, so they can sleep better and live healthier. Our custom fit sleep apnea dental device empowers patients to take control of their health by allowing doctor directed care to unfold completely at home. We are committed to making the path to better health as convenient as possible by guiding every step, from virtual doctor visits to insurance billing. With Daybreak, better sleep isn't just a dream. It's a reality. (thedaybreak.com).
About the Job:The Customer Experience Escalations & Retention Specialist is responsible for resolving high-stakes issues with customers. They manage all escalation and cancellation requests and ensure patient resolution satisfaction. This role requires a proactive and solutions-oriented team member who can maintain high standards of customer care while effectively managing the escalation processes.
Key Responsibilities:Handle escalated issues, ensuring timely and effective resolutions that align with company policies and customer expectations.
Manage patient interactions to achieve high levels of satisfaction, following up on cases as needed to ensure positive outcomes.
Handle cancellation requests from patients, ensuring the refund policy is upheld while maintaining customer satisfaction.
Define, monitor and manage the customer resolution account, ensuring that resolutions stay within the allotted parameters and budget.
Track and report on key performance indicators (KPIs), including customer satisfaction scores, resolution times, and compliance with company standards.
Collaborate with other departments, such as product development and sales, to address recurring issues and improve overall customer experience.
Escalation Resolution Time: Maintain an average resolution time within a set timeframe (e.g., 24-48 hours) for escalated cases.
Retention Rate: Effectively manage cancellation requests and maintain a retention rate above 20%
Resolution Allotment Compliance: Ensure the customer resolution account stays within the established resolution allotment (e.g., budget limits, maximum allowed cases per period).
Quarterly Review Meetings: Performance evaluations will be conducted quarterly, with metrics such as resolution times and budget compliance playing a crucial role in overall assessment and compensation decisions.
3+ years of experience in an escalations and/or customer service role, bachelor’s degree preferred
Dedication to providing excellent customer service, with experience in resolving complex customer issues and managing sensitive situations
Exceptional communication skills, both verbal and written
Ability to communicate cross-functionally to fuel the feedback loop between customers and other departments (product, sales, marketing, etc.)
Salesforce proficiency preferred
