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Executive Escalations Jobs (NOW HIRING)

Rippling

Executive Escalations Manager

San Francisco, CA · On-site +1

$100K - $145K/yr

Own end-to-end management of executive escalations: Serve as the subject-matter expert and drive resolution of complex, cross-functional problems. Orchestrate internal stakeholders to collaborate ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Brillius

Oracle Fusion Program Manager

Miami, FL · On-site

$123K - $150K/yr

... executive escalations| cutover readiness| and go live successRequired Skills Experience12 years of ERP program management experience| including Oracle Fusion CloudProven delivery of large| multi ...

Healthcare Highways, Inc.

Be Seen First

Director of Client Success

Frisco, TX · On-site

$120K - $130K/yr

Partner with internal teams to resolve executive escalations, improve issue resolution time, and maintain strong client relationships. Account Management Leadership * Lead, coach, and develop the ...

Harriscomputer

Client Success Executive

Carolina, RI · On-site

$76K - $104K/yr

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of ... CSEs will conduct strategic operational reviews and spearhead escalated support and service ...

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Executive Escalations information

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$26.5K

$93.6K

$184K

How much do executive escalations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for executive escalations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is an executive escalation?

Executive Escalations refer to customer complaints or issues that have been escalated to the highest level of an organization, often involving direct intervention from senior leadership or specialized teams. These cases typically require urgent attention due to their complexity, impact, or the involvement of high-profile clients. Professionals in Executive Escalations handle sensitive situations, coordinate with various departments, and ensure that resolutions align with company policies and customer satisfaction. Their goal is to resolve issues efficiently while protecting the company’s reputation.

What is the difference between Executive Escalations vs Customer Support Specialist?

AspectExecutive EscalationsCustomer Support Specialist
Required CredentialsExperience in handling high-level client issues, often with industry-specific knowledgeCustomer service training, basic technical knowledge
Work EnvironmentHigh-pressure, problem-solving focused, often in corporate or enterprise settingsSupport centers, call centers, or online chat environments
Employer & Industry UsageCommon in tech, finance, and enterprise service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentUnderstanding escalation processes, advanced issue resolutionBasic customer support roles, entry-level positions

Executive Escalations involve managing complex, high-priority client issues typically requiring specialized knowledge and experience. Customer Support Specialists handle general customer inquiries and support tasks. While both roles focus on customer satisfaction, Executive Escalations are more strategic and high-stakes, often dealing with escalated issues from frontline support.

What are the key skills and qualifications needed to thrive as an executive escalations specialist?

To excel as an Executive Escalations Specialist, you need deep knowledge of customer service practices, problem-solving abilities, and strong communication skills, often supported by experience in customer relations or a related field. Familiarity with CRM systems such as Salesforce, ticketing platforms, and internal knowledge bases is typically required. Exceptional emotional intelligence, conflict resolution, and active listening are vital soft skills for managing sensitive situations and building trust. These competencies are crucial for effectively resolving high-stakes issues, maintaining client satisfaction, and protecting the company's reputation.

How does the executive escalations team collaborate with other departments to resolve high-priority issues?

The Executive Escalations team works closely with departments such as Customer Support, Legal, Compliance, and Product Management to address and resolve complex or high-impact cases. Team members often coordinate cross-functional meetings and facilitate open communication channels to ensure all relevant information is gathered quickly. This collaborative approach helps ensure that escalated issues are resolved thoroughly and efficiently, while also identifying process improvements to prevent future escalations. Regular debriefs and follow-ups with involved teams are common to maintain transparency and drive continuous improvement.
What cities are hiring for Executive Escalations jobs? Cities with the most Executive Escalations job openings:
What are the most commonly searched types of Escalations jobs? The most popular types of Escalations jobs are:
What states have the most Executive Escalations jobs? States with the most job openings for Executive Escalations jobs include:
Executive Escalations jobs near you

Executive Escalations Manager

Rippling

San Francisco, CA • On-site, Remote

$100K - $145K/yr

Full-time

Re-posted 15 days ago

Rippling rating

8.9

Company rating: 8.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

39th of 243 rated software companies

Job description

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team at Rippling. Acting as a liaison for our E-Staff, you'll identify and define critical product and operational challenges and drive solutions to ensure successful resolution of complex customer issues.
You are right for this role if you get energized by ownership and rapid growth. You understand that businesses need to deliver an exceptional customer experience to be successful. You are not afraid to get your hands dirty to deliver outcomes for customers, and you thrive in intense situations. You are a talented customer-facing operator, confident in project managing cross-functionally with multiple stakeholders, and passionate about solving the whole problem. Working with great people is a non-negotiable priority for you, because you excel as part of a collaborative, high-performance team.
Please note: Only considering candidates based in PST time zone.
What you will do
  • Own end-to-end management of executive escalations: Serve as the subject-matter expert and drive resolution of complex, cross-functional problems. Orchestrate internal stakeholders to collaborate efficiently, demonstrating control and leadership in high-stakes situations. Communicate complex scenarios with simple, clear, and strategic written and verbal communications.
  • Act as an Executive liaison: Execute on behalf of our Executive team. Instill trust while serving as the customer's single point of contact and champion.
  • Work cross-functionally with key Rippling stakeholders: Build and maintain strong working relationships across the company - from executives to product, engineering, and support.
  • Analyze trends and root causes: Conduct thorough root cause analysis on each escalation to identify trends and drive effective process improvement. Share trends analysis with executive leadership.
  • Partner directly with customers: Engage with customers to navigate complex challenges, resolve critical issues, and strengthen their trust in Rippling's products and services.

What you will need
  • Experience in operations, consulting, banking, customer success, or another customer-facing generalist role
  • Executive communication skills - adept at distilling complex, critical information into concise insights and delivering clear, polished, and direct messaging tailored for executive stakeholders
  • Client-facing communication skills - skilled at building trust with customers by remaining composed in high-stress situations, navigating sensitive conversations with empathy, and effectively de-escalating conflict.
  • Extremely driven and ambitious with bias for action
  • Have a solid track record of achievement - e.g. consistently delivered measurable business impact, quickly assumed increasing responsibility, or earned competitive recognition/ awards
  • Quick learner with the ability to adapt to a fast-paced, high-growth environment
  • Can break complex problems into smaller, actionable solution steps and drive execution with ownership
  • Have excellent written and verbal communication in English with a strong attention to detail
  • Ability to partner cross-functionally with a sense of urgency and influence without authority
  • Previous experience in a fast-growth startup is preferred but not required

Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
#li-remote
#li-hybrid
The pay range for this role is:
100,000 - 145,000 USD per year (US Tier 1)
90,000 - 135,000 USD per year (US Tier 2)
80,000 - 125,000 USD per year (US Tier 3)

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