ZipRecruiter

Log In

1

Executive Escalations Jobs (NOW HIRING)

Sunrun

Sr. Escalations Expert

Lehi, UT

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Brillius

Oracle Fusion Program Manager

Miami, FL · On-site

$123K - $150K/yr

... executive escalations| cutover readiness| and go live successRequired Skills Experience12 years of ERP program management experience| including Oracle Fusion CloudProven delivery of large| multi ...

CarGurus

Escalations Account Executive

Boston, MA

Role overview The Escalations Account Executive is an action oriented sales role responsible for driving revenue recapture within our small independent dealership segment. In this position, you will ...

New

next page

Showing results 1-20

All JobsEscalations JobsExecutive Escalations Jobs

Executive Escalations information

See salary details

$26.5K

$93.6K

$184K

How much do executive escalations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for executive escalations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is an executive escalation?

Executive Escalations refer to customer complaints or issues that have been escalated to the highest level of an organization, often involving direct intervention from senior leadership or specialized teams. These cases typically require urgent attention due to their complexity, impact, or the involvement of high-profile clients. Professionals in Executive Escalations handle sensitive situations, coordinate with various departments, and ensure that resolutions align with company policies and customer satisfaction. Their goal is to resolve issues efficiently while protecting the company’s reputation.

How does the executive escalations team collaborate with other departments to resolve high-priority issues?

The Executive Escalations team works closely with departments such as Customer Support, Legal, Compliance, and Product Management to address and resolve complex or high-impact cases. Team members often coordinate cross-functional meetings and facilitate open communication channels to ensure all relevant information is gathered quickly. This collaborative approach helps ensure that escalated issues are resolved thoroughly and efficiently, while also identifying process improvements to prevent future escalations. Regular debriefs and follow-ups with involved teams are common to maintain transparency and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an executive escalations specialist?

To excel as an Executive Escalations Specialist, you need deep knowledge of customer service practices, problem-solving abilities, and strong communication skills, often supported by experience in customer relations or a related field. Familiarity with CRM systems such as Salesforce, ticketing platforms, and internal knowledge bases is typically required. Exceptional emotional intelligence, conflict resolution, and active listening are vital soft skills for managing sensitive situations and building trust. These competencies are crucial for effectively resolving high-stakes issues, maintaining client satisfaction, and protecting the company's reputation.

What is the difference between Executive Escalations vs Customer Support Specialist?

AspectExecutive EscalationsCustomer Support Specialist
Required CredentialsExperience in handling high-level client issues, often with industry-specific knowledgeCustomer service training, basic technical knowledge
Work EnvironmentHigh-pressure, problem-solving focused, often in corporate or enterprise settingsSupport centers, call centers, or online chat environments
Employer & Industry UsageCommon in tech, finance, and enterprise service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentUnderstanding escalation processes, advanced issue resolutionBasic customer support roles, entry-level positions

Executive Escalations involve managing complex, high-priority client issues typically requiring specialized knowledge and experience. Customer Support Specialists handle general customer inquiries and support tasks. While both roles focus on customer satisfaction, Executive Escalations are more strategic and high-stakes, often dealing with escalated issues from frontline support.

What cities are hiring for Executive Escalations jobs?

Cities with the most Executive Escalations job openings:

What are the most commonly searched types of Escalations jobs?

The most popular types of Escalations jobs are:

What states have the most Executive Escalations jobs?

States with the most job openings for Executive Escalations jobs include:

Executive Escalations jobs near you

Community & Executive Escalations Program Manager

Anthropic

San Francisco, CA

Full-time

Re-posted yesterday

Job description

We are seeking an experienced Program Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on social media or arrive through executive channels. You'll be the person actively monitoring public conversations, triaging incoming escalations, opening and managing incidents, and running them to resolution alongside cross-functional partners. You'll help stand up the function from scratch and operate it day-to-day. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action.

Responsibilities:
  • Own incidents and executive escalations end-to-end during your coverage hours
  • Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria
  • Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
  • Write clear post-incident reports that capture what happened, what we did, and what should change-so the next escalation is easier than the last
  • Help iterate on the team's playbooks, response templates, escalation criteria, and SOPs based on what you learn running real cases
  • Spot patterns across escalations and surface them to the right partners (e.g., recurring product bugs masquerading as one-off complaints, messaging gaps that drive avoidable user frustration)
You may be a good fit if you have:
  • 6+ years of experience in community operations, trust & safety operations, escalations, customer support escalations, or a related front-line operations role-ideally at a consumer or developer platform
  • Direct, hands-on experience running incidents or escalations: you've been the person in the channel paging on-call, coordinating the partners, and writing the post-mortem
  • Excellent judgment under pressure
  • Sharp written communication-you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold
  • Comfort coordinating across functions in real time and influencing partners without positional authority
  • Familiarity with social listening tooling and an instinct for how issues spread across public social platforms
  • A pattern-detection mindset-you spot the second-order issue beneath the first-order complaint and surface it to the right people
  • Comfort with ambiguity and a bias toward action; this team is brand new and you'll be helping define what good looks like as you operate
  • Excitement about protecting Anthropic's reputation and relationships at a moment when public attention on AI has never been higher

Apply