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Executive Escalations Jobs (NOW HIRING)

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Compass

Senior Product Operations Associate

New York, NY · On-site

$32 - $41/hr

You will be responsible for managing executive escalations, driving feature requests, identifying top customer needs, managing cross-functional escalations, and ensuring a high-quality customer ...

Compass

Senior Product Operations Associate

New York, NY · On-site

$32 - $41/hr

Manage executive escalations and product-based de-escalations to ensure prompt and effective issue resolution. These escalations can range anywhere from account specific issues to product gaps.

Brillius

Oracle Fusion Program Manager

Miami, FL · On-site

$123K - $150K/yr

... executive escalations| cutover readiness| and go live successRequired Skills Experience12 years of ERP program management experience| including Oracle Fusion CloudProven delivery of large| multi ...

Chubb

Executive Support Lead

New York, NY · On-site

$115K - $165K/yr

Act as a central point of contact for executive escalations, and coordinating solutions as required. * Proactively identify and implement process improvements to enhance the efficiency and ...

Chubb

Executive Support Lead

Manhattan, NY · On-site

$115K - $165K/yr

Act as a central point of contact for executive escalations, and coordinating solutions as required. * Proactively identify and implement process improvements to enhance the efficiency and ...

Chubb

Executive Support Lead

Manhattan, NY · On-site

$115K - $165K/yr

Act as a central point of contact for executive escalations, and coordinating solutions as required. * Proactively identify and implement process improvements to enhance the efficiency and ...

NuCo2

Customer Retention Manager

Stuart, FL

Research and solution complex complaint cases, executive escalations, demand letters, and inquiries from consumer protection agencies * Research and solution internally escalated complaint cases ...

NuCO2

Customer Retention Manager

Stuart, FL

Research and solution complex complaint cases, executive escalations, demand letters, and inquiries from consumer protection agencies * Research and solution internally escalated complaint cases ...

NuCO2

Customer Retention Manager

Stuart, FL · On-site

Research and solution complex complaint cases, executive escalations, demand letters, and inquiries from consumer protection agencies * Research and solution internally escalated complaint cases ...

Cyxtera

Customer Success Manager

Coppell, TX · Hybrid

Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels * Proven ability to retain ...

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Executive Escalations information

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$26.5K

$93.6K

$184K

How much do executive escalations jobs pay per year?

As of Jun 17, 2026, the average yearly pay for executive escalations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Executive Escalations?

Executive Escalations refer to customer complaints or issues that have been escalated to the highest level of an organization, often involving direct intervention from senior leadership or specialized teams. These cases typically require urgent attention due to their complexity, impact, or the involvement of high-profile clients. Professionals in Executive Escalations handle sensitive situations, coordinate with various departments, and ensure that resolutions align with company policies and customer satisfaction. Their goal is to resolve issues efficiently while protecting the company’s reputation.

What is the difference between Executive Escalations vs Customer Support Specialist?

AspectExecutive EscalationsCustomer Support Specialist
Required CredentialsExperience in handling high-level client issues, often with industry-specific knowledgeCustomer service training, basic technical knowledge
Work EnvironmentHigh-pressure, problem-solving focused, often in corporate or enterprise settingsSupport centers, call centers, or online chat environments
Employer & Industry UsageCommon in tech, finance, and enterprise service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentUnderstanding escalation processes, advanced issue resolutionBasic customer support roles, entry-level positions

Executive Escalations involve managing complex, high-priority client issues typically requiring specialized knowledge and experience. Customer Support Specialists handle general customer inquiries and support tasks. While both roles focus on customer satisfaction, Executive Escalations are more strategic and high-stakes, often dealing with escalated issues from frontline support.

What are the key skills and qualifications needed to thrive as an Executive Escalations Specialist, and why are they important?

To excel as an Executive Escalations Specialist, you need deep knowledge of customer service practices, problem-solving abilities, and strong communication skills, often supported by experience in customer relations or a related field. Familiarity with CRM systems such as Salesforce, ticketing platforms, and internal knowledge bases is typically required. Exceptional emotional intelligence, conflict resolution, and active listening are vital soft skills for managing sensitive situations and building trust. These competencies are crucial for effectively resolving high-stakes issues, maintaining client satisfaction, and protecting the company's reputation.

How does the Executive Escalations team typically collaborate with other departments to resolve high-priority issues?

The Executive Escalations team works closely with departments such as Customer Support, Legal, Compliance, and Product Management to address and resolve complex or high-impact cases. Team members often coordinate cross-functional meetings and facilitate open communication channels to ensure all relevant information is gathered quickly. This collaborative approach helps ensure that escalated issues are resolved thoroughly and efficiently, while also identifying process improvements to prevent future escalations. Regular debriefs and follow-ups with involved teams are common to maintain transparency and drive continuous improvement.
What cities are hiring for Executive Escalations jobs? Cities with the most Executive Escalations job openings:
What are the most commonly searched types of Escalations jobs? The most popular types of Escalations jobs are:
What states have the most Executive Escalations jobs? States with the most job openings for Executive Escalations jobs include:
Executive Escalations jobs near you
Manager -Executive Escalations

Manager -Executive Escalations

Government Employees Health Association, Inc.

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.
G.E.H.A has one mission: To empower federal workers to be healthy and well.
The Manager, Executive Escalations reports to the VP - Product Development and leads and oversees G.E.H.A.'s Executive Escalations function, ensuring the timely, accurate, and reputationally sound resolution of the organization's most complex, sensitive, and high-profile medical and dental escalations. This role is responsible for handling executive escalations and managing a team of Executive Escalation Specialists, setting standards for investigative rigor, communication quality, and stakeholder engagement, and serving as a key liaison between cross-functional partners.
SKILLS
Duties and Responsibilities:
People Leadership & Team Management
  • Lead, coach, and develop a team of Executive Escalation Specialists responsible for end-to-end resolution of complex medical and dental escalations.
  • Establish clear performance expectations, conduct performance reviews, and provide ongoing feedback and development planning.
  • Ensure appropriate workload distribution, coverage, and escalation protocols to meet service level and quality expectations.
  • Foster a culture of professionalism, accountability, discretion, and strong member advocacy.

Executive Escalation Oversight
  • Provide oversight and guidance on the most sensitive, complex, or high-risk escalations, including OPM grievances, leadership-referred cases, and compliance concerns.
  • Serve as a management escalation point for cases requiring advanced judgment or executive-level communication.
  • Ensure consistent, accurate, and empathetic communication with members, providers, senior leaders, and external stakeholders.

Investigation, Quality & Risk Management
  • Establish and maintain investigative standards for root cause analysis, including claims review, eligibility validation, audit of calls and correspondence, and process flows.
  • Ensure escalations are resolved accurately, compliantly, and with long-term systemic solutions in mind.
  • Apply sound judgment to balance member experience, regulatory requirements, contractual obligations, and reputational risk.

Cross-Functional Partnership
  • Partner closely with operations, pharmacy, dental, customer service, and vendors to resolve escalations and mitigate risk.
  • Lead or participate in cross-functional working sessions addressing systemic issues surfaced through executive escalations.

Reporting, Trends & Continuous Improvement
  • Oversee tracking, reporting, and analysis of executive-level escalations, trends, and outcomes.
  • Identify recurring issues and systemic breakdowns in the member journey.
  • Translate insights into actionable recommendations to improve processes, claims accuracy, and customer experience.

Knowledge, Skills, and Abilities:
  • Bachelor's degree in a related field required.
  • 5-8 years of experience in a medical and/or dental health plan environment.
  • Minimum of 3 years of people management experience, preferably leading teams handling complex escalations or investigations.
  • Minimum of 2 years of demonstrated experience in implementing Lean management principles and executing process improvement initiatives.
  • Extensive knowledge of medical terminology, claims adjudication processes, and regulatory considerations.
  • Demonstrated ability to lead, coach, and develop high-performing teams.
  • Advanced analytical, investigative, and critical-thinking skills.
  • Exceptional written and verbal communication skills, including executive-level correspondence.
  • Strong judgment in managing sensitive situations and reputational risk.
  • Ability to summarize and present insights using Excel, PowerPoint, and/or Power BI

Work-at-home requirements
  • Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
  • A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
  • Latency (ping) response time lower than 80 ms
  • Hotspots, satellite and wireless internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you
  • Competitive pay/salary ranges
  • Incentive plan
  • Health/Vision/Dental benefits effective day one
  • 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
  • Robust employee well-being program
  • Paid Time Off
  • Personal Community Enrichment Time
  • Company-provided Basic Life and AD&D
  • Company-provided Short-Term & Long-Term Disability
  • Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.
Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The target hiring range for this position is $92,711 - $117,285 USD. At G.E.H.A, the current maximum salary for this role is $130,689 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.
G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.
G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

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