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Executive Escalations Jobs (NOW HIRING)

CarGurus

Escalations Account Executive

Boston, MA · On-site

Role overview The Escalations Account Executive is an action oriented sales role responsible for driving revenue recapture within our small independent dealership segment. In this position, you will ...

New

CarGurus

Escalations Account Executive

Boston, MA

Role overview The Escalations Account Executive is an action oriented sales role responsible for driving revenue recapture within our small independent dealership segment. In this position, you will ...

New

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Executive Escalations information

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$26.5K

$93.6K

$184K

How much do executive escalations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for executive escalations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is an executive escalation?

Executive Escalations refer to customer complaints or issues that have been escalated to the highest level of an organization, often involving direct intervention from senior leadership or specialized teams. These cases typically require urgent attention due to their complexity, impact, or the involvement of high-profile clients. Professionals in Executive Escalations handle sensitive situations, coordinate with various departments, and ensure that resolutions align with company policies and customer satisfaction. Their goal is to resolve issues efficiently while protecting the company’s reputation.

How does the executive escalations team collaborate with other departments to resolve high-priority issues?

The Executive Escalations team works closely with departments such as Customer Support, Legal, Compliance, and Product Management to address and resolve complex or high-impact cases. Team members often coordinate cross-functional meetings and facilitate open communication channels to ensure all relevant information is gathered quickly. This collaborative approach helps ensure that escalated issues are resolved thoroughly and efficiently, while also identifying process improvements to prevent future escalations. Regular debriefs and follow-ups with involved teams are common to maintain transparency and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an executive escalations specialist?

To excel as an Executive Escalations Specialist, you need deep knowledge of customer service practices, problem-solving abilities, and strong communication skills, often supported by experience in customer relations or a related field. Familiarity with CRM systems such as Salesforce, ticketing platforms, and internal knowledge bases is typically required. Exceptional emotional intelligence, conflict resolution, and active listening are vital soft skills for managing sensitive situations and building trust. These competencies are crucial for effectively resolving high-stakes issues, maintaining client satisfaction, and protecting the company's reputation.

What is the difference between Executive Escalations vs Customer Support Specialist?

AspectExecutive EscalationsCustomer Support Specialist
Required CredentialsExperience in handling high-level client issues, often with industry-specific knowledgeCustomer service training, basic technical knowledge
Work EnvironmentHigh-pressure, problem-solving focused, often in corporate or enterprise settingsSupport centers, call centers, or online chat environments
Employer & Industry UsageCommon in tech, finance, and enterprise service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentUnderstanding escalation processes, advanced issue resolutionBasic customer support roles, entry-level positions

Executive Escalations involve managing complex, high-priority client issues typically requiring specialized knowledge and experience. Customer Support Specialists handle general customer inquiries and support tasks. While both roles focus on customer satisfaction, Executive Escalations are more strategic and high-stakes, often dealing with escalated issues from frontline support.

What cities are hiring for Executive Escalations jobs?

Cities with the most Executive Escalations job openings:

What are the most commonly searched types of Escalations jobs?

The most popular types of Escalations jobs are:

What states have the most Executive Escalations jobs?

States with the most job openings for Executive Escalations jobs include:

Executive Escalations jobs near you

Resolution Specialist, Customer Escalations, Contact Center

Sam's Club

Bella Vista, AR • On-site

$19 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Sam's Club rating

6.4

Company rating: 6.4 out of 10

Based on 2,028 frontline employees who took The Breakroom Quiz

16th of 39 rated national retailers

Job description

Position Summary... What you'll do...
Role summary:

The Resolution Specialist, Customer Escalations, Contact Center, plays a critical role in managing and resolving complex customer issues by applying effective communication and problem-solving techniques. This position requires analyzing customer concerns, collaborating with stakeholders, and utilizing data-driven insights to enhance service quality and operational efficiency. The role supports continuous improvement initiatives, ensures adherence to policies, and fosters positive outcomes through timely and accurate resolution of escalated inquiries. Strong interpersonal skills and proficiency in contact center operations are essential to deliver exceptional customer experiences and support business objectives.
About the team:
The Executive Escalations team at Sam’s Club handles complex member concerns with urgency, empathy, and accountability. This team protects member trust by collaborating across functions to identify root causes and implement lasting solutions. Members drive process improvements that enhance the overall experience. The team demonstrates strong leadership, effective communication, and customer service skills while managing escalations and supporting continuous improvement initiatives. Their commitment ensures exceptional service delivery and operational excellence within the contact center environment. 
What you'll do:
  • Resolve escalated customer and associate issues by analyzing concerns and providing timely, accurate solutions.
  • Communicate effectively across multiple channels, adapting styles to meet customer needs and ensure understanding.
  • Utilize ticketing systems and escalation matrices to manage and document customer requests and process lifecycles.
  • Collaborate with stakeholders to implement process improvements and monitor key performance indicators.
  • Conduct root cause analysis to identify trends and recommend operational enhancements.
  • Support change management initiatives and contribute to quality assurance through audits and data analysis.
  • Maintain compliance with company policies and uphold high standards of integrity and professionalism.

What you'll bring:
  • Proven expertise in customer service and effective communication across multiple interaction channels.
  • Strong problem-solving skills with the ability to conduct root cause analysis and apply fact-finding techniques.
  • Experience handling inbound calls and managing escalated customer issues within contact center environments.
  • Proficiency in using ticketing systems, escalation matrices, and data entry tools to document and resolve requests.
  • Ability to analyze key performance indicators (KPIs) and contact center metrics to identify improvement opportunities.
  • Collaborative mindset to work with stakeholders and support process enhancements and change management initiatives.
  • Commitment to maintaining quality standards and adhering to operational policies and procedures.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00 - $35.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00 - $35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months’ experience in retail, contact center operations, or a related area.
1 years' experience with basic computer processing/data entry software. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

basic computer processing/data entry software, In retail, contact center operations, or a related area Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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