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Executive Escalations Jobs in Indiana (NOW HIRING)

Ren

Executive Assistant

Indianapolis, IN · On-site

Resolve conflicts and competing demands without routine escalation, representing executives' interests in scheduling decisions. Proactively identify calendar inefficiencies and implement improvements.

Ren

Executive Assistant

Indianapolis, IN

Resolve conflicts and competing demands without routine escalation, representing executives' interests in scheduling decisions. Proactively identify calendar inefficiencies and implement improvements.

Salesforce, Inc.

HLS Program Executive

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... becomes an escalation. The ideal candidate will bring a diverse IT and/or Management Consulting ... Health & Life Science Program Executives are at the helm of AI and Agentforce transformations that ...

True Rx Management Services.

Account Executive

Washington, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Account Executive serves as the strategic leader of an assigned regional account management ... Acting as the first line of escalation, this role provides leadership and guidance on complex ...

defi SOLUTIONS

Senior Client Executive

Indianapolis, IN · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... issues, escalations and external communication that includes key defi messages * Demonstrated ...

defi AUTO LLC

Senior Client Executive

Indianapolis, IN · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... issues, escalations and external communication that includes key defi messages * Demonstrated ...

Republic Services

Territory Executive

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Responds to all cancellation requests in alignment with the established escalation policy.

Republic Services

Territory Executive

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Responds to all cancellation requests in alignment with the established escalation policy.

Republic Services

Territory Executive

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Responds to all cancellation requests in alignment with the established escalation policy.

Sharetec

Client Account Executive

Fort Wayne, IN · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sharetec is looking for a Client Account Executive to join our team! At Sharetec, we believe in a ... Follow proper escalation protocols to ensure timely and effective issue resolution Qualified ...

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Executive Escalations information

What is an executive escalation?

Executive Escalations refer to customer complaints or issues that have been escalated to the highest level of an organization, often involving direct intervention from senior leadership or specialized teams. These cases typically require urgent attention due to their complexity, impact, or the involvement of high-profile clients. Professionals in Executive Escalations handle sensitive situations, coordinate with various departments, and ensure that resolutions align with company policies and customer satisfaction. Their goal is to resolve issues efficiently while protecting the company’s reputation.

What is the difference between Executive Escalations vs Customer Support Specialist?

AspectExecutive EscalationsCustomer Support Specialist
Required CredentialsExperience in handling high-level client issues, often with industry-specific knowledgeCustomer service training, basic technical knowledge
Work EnvironmentHigh-pressure, problem-solving focused, often in corporate or enterprise settingsSupport centers, call centers, or online chat environments
Employer & Industry UsageCommon in tech, finance, and enterprise service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentUnderstanding escalation processes, advanced issue resolutionBasic customer support roles, entry-level positions

Executive Escalations involve managing complex, high-priority client issues typically requiring specialized knowledge and experience. Customer Support Specialists handle general customer inquiries and support tasks. While both roles focus on customer satisfaction, Executive Escalations are more strategic and high-stakes, often dealing with escalated issues from frontline support.

What are the key skills and qualifications needed to thrive as an executive escalations specialist?

To excel as an Executive Escalations Specialist, you need deep knowledge of customer service practices, problem-solving abilities, and strong communication skills, often supported by experience in customer relations or a related field. Familiarity with CRM systems such as Salesforce, ticketing platforms, and internal knowledge bases is typically required. Exceptional emotional intelligence, conflict resolution, and active listening are vital soft skills for managing sensitive situations and building trust. These competencies are crucial for effectively resolving high-stakes issues, maintaining client satisfaction, and protecting the company's reputation.

How does the executive escalations team collaborate with other departments to resolve high-priority issues?

The Executive Escalations team works closely with departments such as Customer Support, Legal, Compliance, and Product Management to address and resolve complex or high-impact cases. Team members often coordinate cross-functional meetings and facilitate open communication channels to ensure all relevant information is gathered quickly. This collaborative approach helps ensure that escalated issues are resolved thoroughly and efficiently, while also identifying process improvements to prevent future escalations. Regular debriefs and follow-ups with involved teams are common to maintain transparency and drive continuous improvement.

What are the most commonly searched types of Escalations jobs in Indiana?

The most popular types of Escalations jobs in Indiana are:

What cities in Indiana are hiring for Executive Escalations jobs?

Cities in Indiana with the most Executive Escalations job openings:

Executive Escalations jobs near you

Escalations Specialist

Domesticandgeneral

Jeffersonville, IN

$54K - $60K/yr

Full-time

Posted 3 days ago

New

Job description

Escalations Specialist

Contract Type:Permanent, Full-time

Location:Remote, USA

Salary: $54,000 to $60,000 per year, depending on experience

At Domestic & General, we're committed to delivering exceptional customer experiences every day. When issues arise that require the highest level of attention, our Executive & Regulatory Complaint Specialists play a vital role in protecting our customers, our clients, and our reputation.
We're looking for a skilled and customer-focused professional to join our Service Operations team. In this role, you'll manage complex and high-profile customer escalations received through executive leadership teams, regulatory agencies, legal channels, and the Better Business Bureau. You'll investigate concerns, identify root causes, and work collaboratively across the business to deliver fair, timely, and effective resolutions.

About You

To be successful in this role, you will be able to:

  • Previous experience handling executive escalations, regulatory complaints, customer advocacy, or a related function.
  • Strong investigative, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills with the ability to influence and engage stakeholders at all levels.
  • Experience managing sensitive or complex customer situations with professionalism and empathy.
  • Confidence working independently, managing multiple priorities, and delivering against deadlines.
  • Experience using complaint management systems and Microsoft Office products.
  • A bachelor's degree or equivalent experience is preferred.
  • Previous experience within the home services industry would be advantageous.

The Role

  • Managing and resolving executive-level customer escalations and complaints.
  • Investigating regulatory complaints, legal demands, attorney general enquiries, and Better Business Bureau cases.
  • Conducting detailed research across multiple systems to identify appropriate customer outcomes.
  • Drafting professional written responses for executive, regulatory, legal, and BBB channels.
  • Analysing complaint trends and root causes to identify opportunities for improvement.
  • Collaborating with Operations, Compliance, Legal, Client Services, and leadership teams to implement corrective actions.
  • Producing accurate reporting and maintaining detailed case records.
  • Supporting process, policy, and training improvements that enhance the customer experience and reduce complaint volumes.

The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Apply