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Escalations Coordinator Jobs (NOW HIRING)

Sunrun

Sr. Escalations Expert

Lehi, UT

$18 - $25/hr

This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations ...

SOCOMEC

Local Advanced Support- Engineer

Suwanee, GA · On-site

LAS serves as the primary operational technical escalation coordination layer for field service activities under normal circumstances, helping ensure consistent technical support, escalation ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations ...

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Escalations Coordinator information

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$27K

$57.9K

$101.5K

How much do escalations coordinator jobs pay per year?

As of Jul 28, 2026, the average yearly pay for escalations coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Escalations Coordinator, and why are they important?

To thrive as an Escalations Coordinator, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems (like Salesforce or Zendesk), ticketing platforms, and incident tracking tools is typically required. Excellent communication, emotional intelligence, and conflict resolution skills help you manage sensitive issues and maintain positive client relationships. These skills ensure escalated issues are resolved efficiently and professionally, protecting customer satisfaction and the company's reputation.

What is the difference between Escalations Coordinator vs Customer Service Representative?

AspectEscalations CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in customer supportHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupport teams, technical or service departmentsCall centers, retail, or online support
Employer & Industry UsageTech, telecom, and service industries handling complex issuesRetail, hospitality, and general customer support roles
Common Search & Comparison IntentUnderstanding escalation processes and specialized support rolesBasic customer interaction and issue resolution

While both roles involve customer interaction, an Escalations Coordinator handles complex or unresolved issues requiring escalation, often in technical or service industries. Customer Service Representatives manage general inquiries and support, focusing on first-level customer interactions. The Escalations Coordinator role typically requires more specialized knowledge and experience in handling escalated cases.

What are Escalations Coordinators?

Escalations Coordinators are professionals responsible for managing and resolving complex customer issues that have been elevated beyond standard support channels. They act as a liaison between customers, support teams, and management to ensure timely and effective resolution of problems. Their duties often include tracking escalated cases, communicating updates, and ensuring service level agreements are met. Escalations Coordinators play a key role in maintaining customer satisfaction by addressing critical concerns and preventing recurring issues.

What are some common challenges faced by Escalations Coordinators, and how are they typically addressed?

Escalations Coordinators often face challenges such as managing high-stress situations, handling multiple urgent cases simultaneously, and communicating effectively across departments to resolve complex issues. To address these challenges, most organizations provide robust training in conflict resolution, time management, and company-specific escalation procedures. Collaboration with subject matter experts and clear documentation are also essential, helping coordinators ensure timely and accurate resolutions while maintaining positive relationships with clients and internal teams.
What cities are hiring for Escalations Coordinator jobs? Cities with the most Escalations Coordinator job openings:
What are the most commonly searched types of Escalations jobs? The most popular types of Escalations jobs are:
What states have the most Escalations Coordinator jobs? States with the most job openings for Escalations Coordinator jobs include:
Escalations Coordinator jobs near you

MEMBER SERVICE REPRESENTATIVE

Midwest Operating Engineers Fringe Benefit Fund

La Grange, IL • On-site

$31.15/hr

Full-time

Posted 29 days ago

Job description

Job Overview:

This position is to serve as the point of contact for both provider and members’ questions and/or concerns regarding benefits, eligibility, referrals, claims, and any other aspect of plan benefits/services.

Essential Functions:

• Answer calls from members, dependents, and providers of service

• Understand and effectively explain all aspects of the Health and Welfare Plan pertaining to eligibility, claim status, and benefit details

• Respond appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and/or written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures

• Provide follow-up with members by clarifying the issue, determining the cause, and explaining the solution

• Escalate member issues to the Escalations Coordinator, Member Advocate, or Management when appropriate

• Communicate professionally with members, coworkers, and outside vendors for quick resolutions

• Accurate data entry of time sensitive materials

• Be present and actively participate in Health and Welfare events

• Other duties as assigned


Education and Experience:

• High School diploma or equivalent

• 3 – 5 years of prior customer service experience required


Specialized Skills/Technical Knowledge:

• Knowledge of medical terminology is required

• Knowledge of Salesforce or other CRM tools is a plus, but not required

• Strong communication

• Must be detail oriented

• Ability to handle multiple tasks in a fast-paced setting

• Ability to work independently and as part of a team

• Ability to work with other departments as necessary

• Maintain a pleasant and professional demeanor on the phone and face to face

• Proficient in Microsoft Office

• Be able to work Saturday overtime


Wage: $31.15 per hour

Hours: Monday through Friday 8am to 5pm (scheduled overtime Saturday 8am to noon) (Health and Welfare events vary and could include Saturday and Sunday)