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Escalations Coordinator Jobs (NOW HIRING)

RemX

Fraud Escalations Manager

Alpharetta, GA · On-site

$1/hr

Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements. * Responsible for hiring, developing, coaching ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations ...

STAND 8

$18 - $28/hr

This role manages escalations from detection through resolution while coordinating technical teams, carriers, vendors, customers, and leadership. The specialist leads incident communications, drives ...

New

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

SOCOMEC

Local Advanced Support- Engineer

Suwanee, GA · On-site

LAS serves as the primary operational technical escalation coordination layer for field service activities under normal circumstances, helping ensure consistent technical support, escalation ...

Sunrun

Senior Expert Legal Escalations

Lehi, UT · On-site

Manage escalations related to solar system performance and home damage, coordinating directly with field crews. * Maintain detailed case documentation in company systems, ensuring all interactions ...

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Escalations Coordinator information

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$27K

$57.9K

$101.5K

How much do escalations coordinator jobs pay per year?

As of Aug 18, 2026, the average yearly pay for escalations coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What is an escalations coordinator?

Escalations Coordinators are professionals responsible for managing and resolving complex customer issues that have been elevated beyond standard support channels. They act as a liaison between customers, support teams, and management to ensure timely and effective resolution of problems. Their duties often include tracking escalated cases, communicating updates, and ensuring service level agreements are met. Escalations Coordinators play a key role in maintaining customer satisfaction by addressing critical concerns and preventing recurring issues.

What are the key skills and qualifications needed to thrive as an escalations coordinator?

To thrive as an Escalations Coordinator, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems (like Salesforce or Zendesk), ticketing platforms, and incident tracking tools is typically required. Excellent communication, emotional intelligence, and conflict resolution skills help you manage sensitive issues and maintain positive client relationships. These skills ensure escalated issues are resolved efficiently and professionally, protecting customer satisfaction and the company's reputation.

What are some common challenges faced by escalations coordinators, and how are they typically addressed?

Escalations Coordinators often face challenges such as managing high-stress situations, handling multiple urgent cases simultaneously, and communicating effectively across departments to resolve complex issues. To address these challenges, most organizations provide robust training in conflict resolution, time management, and company-specific escalation procedures. Collaboration with subject matter experts and clear documentation are also essential, helping coordinators ensure timely and accurate resolutions while maintaining positive relationships with clients and internal teams.

What is the difference between Escalations Coordinator vs Customer Service Representative?

AspectEscalations CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in customer supportHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupport teams, technical or service departmentsCall centers, retail, or online support
Employer & Industry UsageTech, telecom, and service industries handling complex issuesRetail, hospitality, and general customer support roles
Common Search & Comparison IntentUnderstanding escalation processes and specialized support rolesBasic customer interaction and issue resolution

While both roles involve customer interaction, an Escalations Coordinator handles complex or unresolved issues requiring escalation, often in technical or service industries. Customer Service Representatives manage general inquiries and support, focusing on first-level customer interactions. The Escalations Coordinator role typically requires more specialized knowledge and experience in handling escalated cases.

What cities are hiring for Escalations Coordinator jobs?

Cities with the most Escalations Coordinator job openings:

What are the most commonly searched types of Escalations jobs?

The most popular types of Escalations jobs are:

What states have the most Escalations Coordinator jobs?

States with the most job openings for Escalations Coordinator jobs include:

Escalations Coordinator jobs near you

Escalations Coordinator

Global Lending Services

Greenville, SC • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be an Escalations Coordinator with GLS?
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.
How will you drive value within the organization as an Escalations Coordinator?
  • Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues
  • Take ownership of customer-related issues escalated by front line associates and see them to completion
  • Quickly build rapport with customers to win their trust in the resolution of their issues
  • Play a vital role in educating and effectively explaining to customers the details of their auto loan
  • Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
  • Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
  • Provide real-time assistance to front line associates on calls
  • Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
  • Provide feedback on escalated trends impacting customer experience
  • Facilitate delivery of training of any system enhancements or strategies to improve customer experience
  • Maintain electronic records and files that support work performed and results
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
  • Perform additional assignments and special projects as required by the needs of the company or as directed by management

What should you already know to be successful in this role as an Escalations Coordinator?
  • High school diploma or equivalent required
  • Minimum of one-year customer service experience required; customer service experience in the consumer finance industry preferred
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information. Team player that can adapt in a fast paced and changing environment
  • Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
  • Excellent critical thinking, problem solving, and decision-making skills
  • Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

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