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Escalations Jobs in Delaware (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$100K/yr

The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations ...

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Serve as escalation point for high-impact incidents and customer issues. * Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation.

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Serve as escalation point for high-impact incidents and customer issues. * Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation.

American States Water

Customer Service Specialist (6B.26)

Bear, DE · On-site

$16.25 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This includes the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources. The Specialist is also ...

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Escalations information

What is the difference between Escalations vs Customer Support Specialist?

AspectEscalationsCustomer Support Specialist
Required CredentialsTechnical knowledge, problem-solving skillsCommunication skills, basic technical understanding
Work EnvironmentHigh-pressure, issue resolution focusCustomer interaction, troubleshooting
Employer & Industry UsageIT, telecom, tech companiesRetail, tech, service industries
Common Search & Comparison IntentUnderstanding escalation processes, advanced troubleshootingCustomer service roles, entry-level support

Escalations involve handling complex or unresolved customer issues requiring advanced technical skills and decision-making. Customer Support Specialists focus on initial customer interactions, troubleshooting, and resolving common inquiries. While both roles aim to improve customer satisfaction, escalations typically deal with more critical problems that need escalation to higher levels of support or technical teams.

What are the most commonly searched types of Escalations jobs in Delaware?

The most popular types of Escalations jobs in Delaware are:

Infographic showing various Escalations job openings in Delaware as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution.

Banking Services Operations Associate IV - Retail Servicing Escalations

M&T Bank

Millsboro, DE • On-site

$20.55 - $34.25/hr

Full-time

Posted 23 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Overview:
Responds to non-regulatory complaints from various channels including written and email correspondence for mortgage servicing, originations and consumer lending products on behalf of M&T Bank or investors. Responds to inquiries of a more complex nature that have escalated out of the contact center for resolution. Fully resolves the complaints and inquiries by discussing resolution via the phone or creating unique written communications to ensure full satisfaction within set service levels.
Primary Responsibilities:
  • Investigate and resolve problem situations and complaints with accurate information, utilizing judgement, operational and technical knowledge.
  • Research and identify root cause problem causation and work with various levels of leadership to establish a process to mitigate future occurrences.
  • Exercise decision making based on extensive product, systems policy and operational knowledge leveraging resources only when needed.
  • Complete all activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage and consumer lending servicing regulations.
  • Create written communications to customers.
  • Complete quality control of offshore vendors who are processing work on behalf of the Bank.
  • Maintain proficiency in use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
  • Review and draft related procedures as requested.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned

Scope of Responsibilities:
The position works under minimal supervision and adheres to metrics and service level agreements.
Education and Experience Required:
Associate's degree and a minimum of 1 year customer service experience, or in lieu of a degree, a combined minimum of 3 years' higher education and/or customer service experience, including a minimum of 3 years' customer service experience
Proven customer service experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Strong verbal and written communication skills
Strong problem-solving skills
Education and Experience Preferred:
Bachelor's degree
Mortgage Servicing experience
Knowledge of RESPA requirements
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Millsboro, Delaware, United States of America

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