Design Quality Lead BCIM
Middletown, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Middletown, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Middletown, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Newark, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Newark, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Milford, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Milford, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Dover, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Dover, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Smyrna, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Smyrna, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Seaford, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Seaford, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Act as a senior escalation point for complex client and operational issues, applying advanced conflict management and stakeholder influence to drive resolution while protecting client relationships ...
Act as a senior escalation point for complex client and operational issues, applying advanced conflict management and stakeholder influence to drive resolution while protecting client relationships ...
Wilmington, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Wilmington, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Dover, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Dover, DE · On-site
Level 1 Escalation Management: * Initiate escalation notifications to the Project Lead and Quality Project Specialist ; maintain the escalation report. * Lead escalation meetings with Buyer, SQE ...
Wilmington, DE · On-site
$10 - $14/hr
Knowledge and skill to work with students and appropriate- ly employ de-escalation strategies.
Wilmington, DE · On-site
$10 - $14/hr
Knowledge and skill to work with students and appropriate- ly employ de-escalation strategies.
Wilmington, DE · On-site
$10 - $14/hr
Knowledge and skill to work with students and appropriately employ de-escalation strategies. Benefits NA
Wilmington, DE · On-site
$10 - $14/hr
Knowledge and skill to work with students and appropriately employ de-escalation strategies. Benefits NA
Strong facilitation, documentation, and escalation skills * After-Action Report generation * Good-to-Haves: * SOP updates, daily ops calls, problem management support * Strong communication and ...
Quick apply
Strong facilitation, documentation, and escalation skills * After-Action Report generation * Good-to-Haves: * SOP updates, daily ops calls, problem management support * Strong communication and ...
Dover, DE · On-site
$100 - $125/hr
Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts. Section 2: Job Functions ...
Dover, DE · On-site
$100 - $125/hr
Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts. Section 2: Job Functions ...
Dover, DE · On-site
Serve as primary escalation point for service desk issues * Monitor and ensure adherence to SLAs and quality standards * Provide technical guidance and troubleshooting support * Conduct service desk ...
Dover, DE · On-site
Serve as primary escalation point for service desk issues * Monitor and ensure adherence to SLAs and quality standards * Provide technical guidance and troubleshooting support * Conduct service desk ...
Wilmington, DE · On-site
Serve as an escalation point for troubleshooting * Develop and oversee project commissioning and testing * Participate as a trainer in A3U and other training programs * Perform end-user training
Wilmington, DE · On-site
Serve as an escalation point for troubleshooting * Develop and oversee project commissioning and testing * Participate as a trainer in A3U and other training programs * Perform end-user training
Wilmington, DE · On-site
Serve as an escalation point for troubleshooting * Develop and oversee project commissioning and testing * Participate as a trainer in A3U and other training programs * Perform end-user training
Wilmington, DE · On-site
Serve as an escalation point for troubleshooting * Develop and oversee project commissioning and testing * Participate as a trainer in A3U and other training programs * Perform end-user training
Wilmington, DE · On-site
$106K - $177K/yr
Address escalated client issues and ensure they are prioritized appropriately and resolved.May escalate client issues to Transaction Leaders based on client size and possible risk. Understand and ...
Wilmington, DE · On-site
$106K - $177K/yr
Address escalated client issues and ensure they are prioritized appropriately and resolved.May escalate client issues to Transaction Leaders based on client size and possible risk. Understand and ...
New Castle, DE · On-site
$85K - $105K/yr
Manage customer escalations, employee relations matters, and operational challenges, ensuringtimelyresolution whilemaintaininghigh service standards and customer satisfaction. * Handle escalated ...
New Castle, DE · On-site
$85K - $105K/yr
Manage customer escalations, employee relations matters, and operational challenges, ensuringtimelyresolution whilemaintaininghigh service standards and customer satisfaction. * Handle escalated ...
Newark, DE · On-site
$150 - $200/hr
Lead the tracking, management, and escalation of external reporting and data-related issues for CIB Global Banking Controllers in alignment with External Reporting Issue Management Standards and ...
Newark, DE · On-site
$150 - $200/hr
Lead the tracking, management, and escalation of external reporting and data-related issues for CIB Global Banking Controllers in alignment with External Reporting Issue Management Standards and ...
$106K - $177K/yr
Address escalated client issues and ensure they are prioritized appropriately and resolved.May escalate client issues to Transaction Leaders based on client size and possible risk. Understand and ...
$106K - $177K/yr
Address escalated client issues and ensure they are prioritized appropriately and resolved.May escalate client issues to Transaction Leaders based on client size and possible risk. Understand and ...
| Aspect | Escalations | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical knowledge, problem-solving skills | Communication skills, basic technical understanding |
| Work Environment | High-pressure, issue resolution focus | Customer interaction, troubleshooting |
| Employer & Industry Usage | IT, telecom, tech companies | Retail, tech, service industries |
| Common Search & Comparison Intent | Understanding escalation processes, advanced troubleshooting | Customer service roles, entry-level support |
Escalations involve handling complex or unresolved customer issues requiring advanced technical skills and decision-making. Customer Support Specialists focus on initial customer interactions, troubleshooting, and resolving common inquiries. While both roles aim to improve customer satisfaction, escalations typically deal with more critical problems that need escalation to higher levels of support or technical teams.
The most popular types of Escalations jobs in Delaware are:

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
7.5
Based on 131 frontline employees who took The Breakroom Quiz
13th of 45 rated automakers
The Design Quality Lead (DQL) for BCIM is responsible for driving design quality excellence from early concept through launch. This role ensures alignment to quality targets, leads APQP/PPAP readiness, manages risk, and provides cross‑functional leadership to engineering, suppliers, and program teams. The DQL Project Specialist plays a critical role in ensuring robust design execution, early issue identification, and quality convergence to meet customer and business expectations.
Key Responsibilities:
Early Engagement & Quality Target Convergence:
Design Quality Process Initiation & Governance:
Ensure all design-related checkpoints are Green or Orange with action plans , including:
Project Review & Leadership Communication:
APQP / PPAP Monitoring & Execution:
Level 1 Escalation Management:
Training & Capability Building:
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.
Get the full story on Breakroom
Sourced by ZipRecruiter