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Escalations Jobs (NOW HIRING)

Rippling

Executive Escalations Manager

San Francisco, CA · On-site +1

$100K - $145K/yr

Own end-to-end management of executive escalations: Serve as the subject-matter expert and drive resolution of complex, cross-functional problems. Orchestrate internal stakeholders to collaborate ...

Open Approach

Escalations Engineer (L3)

Burlington, VT · On-site

$70K - $85K/yr

ESCALATIONS ENGINEER (L3) Location: Burlington, VT Employment Type: Full-time WHO WE ARE Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver ...

Sunrun

Senior Expert Legal Escalations

Lehi, UT

The Senior Escalation Expert serves as the primary point of contact for customers experiencing escalated issues, handling the most high-risk cases, including legal and executive-level escalations.

Sunrun

Senior Expert Legal Escalations

Lehi, UT

The Senior Escalation Expert serves as the primary point of contact for customers experiencing escalated issues, handling the most high-risk cases, including legal and executive-level escalations.

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Escalations information

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$55K

$109.9K

$180K

How much do escalations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for escalations in the United States is $109,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Escalations vs Customer Support Specialist?

AspectEscalationsCustomer Support Specialist
Required CredentialsTechnical knowledge, problem-solving skillsCommunication skills, basic technical understanding
Work EnvironmentHigh-pressure, issue resolution focusCustomer interaction, troubleshooting
Employer & Industry UsageIT, telecom, tech companiesRetail, tech, service industries
Common Search & Comparison IntentUnderstanding escalation processes, advanced troubleshootingCustomer service roles, entry-level support

Escalations involve handling complex or unresolved customer issues requiring advanced technical skills and decision-making. Customer Support Specialists focus on initial customer interactions, troubleshooting, and resolving common inquiries. While both roles aim to improve customer satisfaction, escalations typically deal with more critical problems that need escalation to higher levels of support or technical teams.

What does an escalations specialist do?

An escalations specialist handles complex or unresolved customer issues that require higher-level intervention. They analyze problems, coordinate with other departments, and ensure timely resolution to maintain customer satisfaction, often using CRM tools and communication skills. The role typically involves managing escalated cases to prevent further escalation and improve service quality.

What cities are hiring for Escalations jobs?

Cities with the most Escalations job openings:

What are the most commonly searched types of Escalations jobs?

The most popular types of Escalations jobs are:

What states have the most Escalations jobs?

States with the most job openings for Escalations jobs include:

Infographic showing various Escalations job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $109,879 per year, or $52.8 per hour.

Supervisor of Resolutions / Escalations

Choice Home Warranty

Sunrise, FL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Job description:

Resolutions amp; Escalations Supervisor

Choice Home Warranty is seeking a driven and experienced leader to oversee our Resolutions amp; Escalations team. This role is ideal for someone passionate about developing high-performing teams, improving customer experience, and driving operational excellence in a fast-paced environment.

The ideal candidate brings strong leadership experience, a solutions-oriented mindset, and the ability to coach teams through complex customer interactions while improving performance, accountability, and overall service delivery.

What You’ll Do

  • Lead, coach, and develop a team focused on customer resolutions, escalations, and dispute management.
  • Investigate and manage complex customer concerns while ensuring timely and professional claim resolution.
  • Conduct regular coaching and feedback sessions using call reviews and performance data to improve quality, communication, and customer satisfaction.
  • Identify escalation trends, operational gaps, and process improvement opportunities to reduce customer friction and improve outcomes.
  • Partner with leadership to improve workflows, strengthen service standards, and support departmental performance goals.
  • Monitor KPIs, analyze reporting trends, and utilize data to drive team performance and operational efficiency.
  • Maintain a positive, accountable, and high-performance team culture while motivating employees to achieve individual and departmental goals.
  • Support ongoing initiatives focused on customer retention, service excellence, and continuous improvement.

What We’re Looking For

  • 3+ years of leadership or supervisory experience managing high-performing teams.
  • Strong background in escalations, customer service, dispute resolution, or call center operations.
  • Proven ability to coach, motivate, and improve employee performance.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience analyzing performance metrics and implementing operational improvements.
  • Proficiency in Microsoft Office, including Excel.
  • Bachelor’s degree preferred but not required.

Compensation amp; Growth

  • Base salary starting at $60,000 annually plus performance-based bonus opportunities.
  • Structured compensation growth with annual increases through the third year based on performance and tenure.
  • Career advancement opportunities within a rapidly growing organization.

Why Choice Home Warranty?

Choice Home Warranty is one of the fastest-growing privately-owned home warranty companies in the nation and has consistently earned placement on the Inc. 5000 list. We are committed to building strong leaders, investing in employee growth, and creating an environment where motivated professionals can thrive.

We offer:

  • Medical benefits
  • Paid training
  • PTO amp; holiday pay
  • Bonus incentives
  • Supportive leadership team
  • Employee recognition programs
  • Fun and collaborative work environment

Our mission is to provide homeowners with peace of mind by delivering reliable protection for their most valuable asset — their home.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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