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Technical Account Manager Tam Jobs in Indiana (NOW HIRING)

Acumera

Technical Account Manager

Indianapolis, IN · On-site

Who We're Looking For The Technical Account Manager (TAM) serves as a trusted technical advisor and customer advocate for Scale Computing customers. This role combines technical expertise across ...

Rentokil

Technical Account Manager, US Pest

Indianapolis, IN · On-site +1

$85K - $111K/yr

Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM) accounts * Attend customer review meetings, producing and delivering management information to keep ...

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Technical Account Manager Tam information

See Indiana salary details

$38.1K

$82.2K

$160.8K

How much do technical account manager tam jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical account manager tam in Indiana is $82,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $95,600.00 per year, depending on experience, location, and employer.

What is the difference between Technical Account Manager Tam vs Customer Success Manager CSM?

AspectTechnical Account Manager TamCustomer Success Manager CSM
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship management
Required SkillsTechnical knowledge, troubleshooting, communicationCustomer service, communication, relationship building
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
Common Industry UsageIT, SaaS, cloud servicesSoftware, SaaS, technology services

While both roles involve client interaction, the Technical Account Manager Tam primarily focuses on technical support and product optimization, whereas the Customer Success Manager CSM emphasizes customer retention and relationship management. Understanding these differences helps organizations assign the right roles for client success and technical support.

What is a technical account manager (TAM)?

A Technical Account Manager (TAM) is a professional who acts as the main point of contact between a company and its clients for technical matters. TAMs help customers implement, optimize, and troubleshoot products or services, ensuring they get maximum value and satisfaction. They often provide proactive advice, coordinate technical resources, and serve as advocates for the customer within the organization. Their role combines technical expertise with customer service to build strong client relationships.

What are the key skills and qualifications needed to thrive as a technical account manager (TAM)?

To thrive as a Technical Account Manager, you need a strong background in IT or engineering, experience with customer relationship management, and typically a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), ticketing systems, and vendor-specific certifications (such as AWS or Microsoft Certified) are commonly required. Exceptional problem-solving abilities, communication skills, and the capacity to manage multiple priorities help TAMs build trust and deliver tailored solutions. These skills are crucial for ensuring client satisfaction, driving technical adoption, and maintaining long-term customer relationships.

What are some common challenges technical account managers (TAMs) face when balancing technical support and client relationship management?

Technical Account Managers often juggle the dual responsibilities of providing in-depth technical guidance and nurturing strong client relationships. A common challenge is managing client expectations while troubleshooting complex issues, as TAMs must communicate technical limitations or delays in a way that maintains trust. Additionally, TAMs frequently coordinate with internal engineering and product teams to advocate for client needs, requiring excellent organizational and communication skills. Successfully balancing these aspects leads to higher client satisfaction and long-term partnerships.
What are popular job titles related to Technical Account Manager Tam jobs in Indiana? For Technical Account Manager Tam jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Account Manager Tam jobs in Indiana look for? The top searched job categories for Technical Account Manager Tam jobs in Indiana are:
What cities in Indiana are hiring for Technical Account Manager Tam jobs? Cities in Indiana with the most Technical Account Manager Tam job openings:
Technical Account Manager Tam jobs near you
Infographic showing various Technical Account Manager Tam job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $82,239 per year, or $39.5 per hour.

Technical Account Manager

Acumera

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Location: Indianapolis, IN // Austin, TX
Job Type: Full-time, On-site
Department: Strategic Account Management
Who We Are
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Who We're Looking For
The Technical Account Manager (TAM) serves as a trusted technical advisor and customer advocate for Scale Computing customers. This role combines technical expertise across hyperconverged infrastructure, managed networking, virtualization, and edge computing with strong relationship management skills. The ideal candidate will partner with customers to help ensure successful deployments, drive product adoption, and support ongoing customer success.
This role is assigned to customer accounts as part of the Strategic Account Management team to foster strong relationships between Scale Computing and our customers by providing deployment guidance, best practices, customer training, support escalation assistance, and proactive engagement to help customers achieve their business and technical goals.
Additionally, Technical Account Managers may support proof-of-concept engagements, pilot projects, customer rollouts, and special customer initiatives while serving as a technical resource across the organization.
Requirements & Attributes
Customer Success & Relationship Management
  • Build and maintain positive relationships with assigned customer accounts.
  • Serve as a primary technical point of contact for customers and help address questions, concerns, and technical challenges.
  • Assist customers in achieving desired business outcomes through product adoption and best-practice guidance.
  • Monitor customer health and identify potential risks or opportunities for improvement.
  • Document customer interactions, technical recommendations, and success milestones.

Technical Knowledge & Problem Solving
  • Working knowledge of managed networking, hyperconverged infrastructure, virtualization, storage, Linux, Windows, and related technologies.
  • Ability to troubleshoot technical issues and collaborate with internal teams to resolve customer concerns.
  • Understand and communicate technical concepts to both technical and non-technical audiences.
  • Familiarity with edge computing, distributed systems, and managed services environments.
  • Participate in technical discussions, deployments, and customer onboarding activities.

Customer Advocacy
  • Support customer adoption, onboarding, and ongoing success initiatives.
  • Gather customer feedback and share insights with Product, Engineering, Support, and Services teams.
  • Help identify opportunities for customers to maximize value from Scale Computing solutions.
  • Contribute to customer success plans and account reviews.

Cross-Functional Collaboration
  • Partner with Sales, Product Management, Engineering, Support, and Services teams to deliver a positive customer experience.
  • Participate in customer meetings, business reviews, and technical discussions.
  • Escalate issues appropriately and provide timely communication to stakeholders.
  • Adapt to changing priorities while maintaining a customer-focused approach.

Requirements
Preferred Qualifications, Education, and Experience
  • 3-5 years of experience in Technical Account Management, Customer Success, Technical Support, Professional Services, Systems Administration, or other customer-facing technical roles.
  • Experience supporting enterprise, mid-market, or multi-site customer environments.
  • Familiarity with CRM platforms such as Salesforce.
  • Exposure to virtualization, hyperconverged infrastructure, managed networking, or edge computing solutions.
  • Strong communication, presentation, and problem-solving skills.
  • Bachelor's degree in a technical or business-related field, or equivalent practical experience.

Perks of Scale Computing
  • Medical, Dental, Vision Insurance
  • 401(k) with company match, FSA, HSA
  • Casual dress code, flexible work environment
  • Fully stocked kitchen
  • Vibrant and Inclusive Workplace Atmosphere
  • Paid company holidays and discretionary time-off policy

Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.
Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

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