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It Service Management Manager Jobs in Indiana (NOW HIRING)

Senior IT Manager

New Albany, IN ยท On-site

$121K - $121K/yr

Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...

Plant IT Service Desk Supervisor

Warsaw, IN ยท On-site

$62K - $94K/yr

This position reports to the IT Services Manager. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Plant IT Service Desk Supervisor

Warsaw, IN ยท On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Experience with IT asset management and inventory control. What We're Looking For The ideal ...

Plant IT Service Desk Supervisor

Warsaw, IN ยท On-site

$62K - $94K/yr

Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant ... Experience with IT service management platforms -- Jira Service Management. * Solid networking ...

IT Service Desk

Indianapolis, IN ยท On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

IT Manager

Jeffersonville, IN ยท On-site

$91K - $112K/yr

Position Title: IT Manager Department: IT Entity: PVJC Reports To: Bryan Lu Location: Indiana ... external service support. * Support management of IT assets, develop user training materials ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What job categories do people searching It Service Management Manager jobs in Indiana look for?

The top searched job categories for It Service Management Manager jobs in Indiana are:

Infographic showing various It Service Management Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Senior IT Manager

New Albany, IN โ€ข On-site

NYX, LLC
Motor Vehicle Manufacturingย โ€ขย 501 - 1,000 employees

$121K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

Description
This IT leadership role oversees the entire technology landscape, combining strategic planning with hands-on infrastructure management to ensure operational efficiency, security, and staff development. Key responsibilities include creating technology roadmaps, managing IT budgets and vendors, and ensuring compliance through robust cybersecurity measures


Key Responsibilities

  • Strategic Leadership: Develop IT roadmaps, policies, and procedures to support organizational goals. 
  • Infrastructure Management: Oversee the installation, configuration, and maintenance of server-based computing, network operations, and data systems. 
  • Team Leadership: Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. 
  • Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align with security requirements. 
  • Vendor and Budget Management: Manage financial resources, vendor contracts, and license renewals, including spending optimization. 

Skills Knowledge and Expertise

  • Experience: Proven experience in IT management of 5–10 years minimum, with demonstrated leadership in technical projects. 
  • Technical Knowledge: Strong understanding of ERP systems, Sequencing and MES systems, network infrastructure, and Microsoft products. 
  • Certifications: Common certifications include PMP (Project Management Professional), ITIL (IT Service Management), or relevant vendor certifications. 
  • Leadership: Excellent coaching, communication, and decision-making abilities. 
  • Education: Bachelor’s degree in Computer Science, Information Technology, or commensurate work experience. 
Core Competencies 
  • Strategic Planning: Ability to translate business goals into actionable IT initiatives. 
  • Problem-Solving: Highly skilled at solving complex technical issues and managing risk. 
  • Communication: Ability to communicate technical information effectively to non-technical staff and executives. 
Experience directly related to this role
  • Epicor CMS ERP Systems
  • Mattec MES
  • PDS Vista Payroll
  • Synerion Time & Attendance
  • HMI technologies
  • Microsoft solutions including Server OS 2019+, Windows 10+, Windows CE, SQL Server, o365, etc.

Benefits

  • Paid training for all positions
  • Medical
  • Dental & Vision
  • Free 50k Basic Life Insurance
  • 401k with company match 
  • PTO (paid time off) 
  • Paid Holidays