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Insurance Client Services Jobs in Indiana (NOW HIRING)

NVA

Client Services Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Dental insurance * Employee assistance program * Employee discount * Health insurance * Health ... A Client Services Representative focuses on client service and communication. He or she is the ...

NVA

Client Services Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Dental insurance * Employee assistance program * Employee discount * Health insurance * Health ... A Client Services Representative focuses on client service and communication. He or she is the ...

Radial Inc.

Client Services Representative

Brownsburg, IN · On-site

$52K - $89K/yr

Client Services Representative Job Number: JO-2606-11301 Location (City, State): Brownsburg, IN ... Competitive benefits package including medical, dental, vision, paid life insurance and disability ...

Crossroads Bank

Client Services Representative

Wabash, IN · On-site

$14.75 - $20.25/hr

Strong customer service and interpersonal skills with the ability to build and maintain client ... Knowledge of insurance products and experience in needs-based sales. Basic proficiency in general ...

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Insurance Client Services information

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Insurance Client Services jobs in Indiana? For Insurance Client Services jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Indiana look for? The top searched job categories for Insurance Client Services jobs in Indiana are:
What cities in Indiana are hiring for Insurance Client Services jobs? Cities in Indiana with the most Insurance Client Services job openings:
Insurance Client Services jobs near you
Infographic showing various Insurance Client Services job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Client Services Manager Homecare

Client Services Manager Homecare

Right at Home

Merrillville, IN • On-site

$43K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Client Services Manager - Caregiver Experience and Recruiting
At Right at Home, Client Services is where clients and caregivers come together.
We are looking for a Client Services Manager who thrives in a fast-paced environment, builds strong relationships, solves problems quickly, and knows how to create the right match between caregiver and client.
This is not just an operations role.
This is a relationship, staffing, and caregiver success role.
You will manage a portfolio of clients and caregivers while also playing an important role in interviewing, hiring, and placing new caregivers into the field for our Northwest Indiana location. You will work with the team to help ensure that clients receive excellent care, caregivers are supported, and schedules stay filled.
If you enjoy balancing people, problem-solving, scheduling, and service-and you want to make a direct impact every day-this may be the right opportunity for you.
What You'll Do
Client & Caregiver Service Management
  • Manage a portfolio of clients and caregivers
  • Build and maintain strong relationships with caregivers and clients
  • Ensure client cases are fully staffed and schedules are maintained
  • Build the case-not just fill the shift-by matching the right caregiver to the right client
  • Respond to call-offs, schedule changes, and urgent client needs
  • Resolve client concerns, caregiver issues, and service disruptions quickly and professionally
  • Follow up with new clients and families after the first shift to ensure a positive experience
  • Partner with the scheduling and care teams to maintain continuity of care
  • Monitor open shifts, fill rates, call-offs, and client satisfaction
  • Document activity and case information accurately in WellSky

Recruiting & Interviewing
  • Conduct final-stage, in-person interviews with caregiver candidates
  • Evaluate candidates for experience, reliability, professionalism, and fit with our culture
  • Extend same-day job offers to qualified candidates
  • Clearly explain job expectations, scheduling realities, and client opportunities
  • Partner with the Recruiting and Onboarding team to move candidates quickly from interview to orientation and first shift
  • Help place newly hired caregivers into client cases based on skills, availability, and personality fit

Caregiver Success & Retention
  • Support newly hired caregivers through their first assignments
  • Monitor early caregiver performance and engagement
  • Identify and address barriers that prevent caregivers from being successful
  • Build strong relationships with caregivers to improve retention and long-term success

Additional Responsibilities
  • Participate in the on-call rotation
  • Support urgent after-hours staffing needs and client issues
  • Help monitor caregiver compliance requirements, including licenses, TB tests, and auto insurance
  • Review and validate caregiver hours, logs, and documentation

What We're Looking For
  • Experience in home care, healthcare staffing, scheduling, client services, recruiting, or a related field
  • Strong communication and relationship-building skills
  • Ability to stay calm and organized in a fast-paced environment
  • Strong problem-solving and decision-making ability
  • Experience managing multiple priorities and urgent situations
  • Comfortable having difficult conversations and resolving conflict professionally
  • Ability to build trust with both clients and caregivers
  • Experience with scheduling software or client management systems preferred; WellSky experience is a plus
  • Experience interviewing or hiring candidates is preferred

The Ideal Candidate
You may be a strong fit if you:
  • Naturally build relationships and earn trust quickly
  • Like being the person who keeps everything moving
  • Enjoy solving problems and finding creative staffing solutions
  • Can balance empathy with accountability
  • Are highly organized, but also flexible when priorities change
  • Want to help both clients and caregivers succeed

Schedule
  • Full-time
  • In-office in Indiana
  • Some participation in on-call rotation required

Benefits
  • Competitive salary
  • Paid time off
  • Health benefits
  • Ongoing training and development
  • Opportunity to make a meaningful difference every day

Why Right at Home?
At Right at Home, we believe great care starts with great people. We are committed to creating an environment where clients feel supported, caregivers feel valued, and our team works together to make a difference.
If you are looking for a role where you can combine service, staffing, relationship-building, and recruiting into one meaningful position, we'd love to hear from you.
Compensation: $43,000.00 - $50,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home's mission is simple...to improve the quality of life for those we serve. Our caregivers and care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
At Right at Home, YOU will help improve the quality of life for those we serve. If you are:
  • compassionate
  • empathetic
  • reliable
  • determined and are
  • focused on others...than you have found the "Right Home"

We look forward to working with you and will continuously strive to fulfill our promises!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

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