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Client Manager Jobs in Virginia (NOW HIRING)

Mercer France

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

Client Manager - Surety Marsh McLennan Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking ...

Marsh & McLennan

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

Client Manager - Surety Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals ...

Marsh LLC

Client Manager, Business Insurance

Roanoke, VA · On-site

$64K - $120K/yr

Marsh McLennan Agency Client Manager, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary ...

Oliver Wyman

Client Manager EHB

Richmond, VA · On-site

$64K - $120K/yr

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest ...

WTW inc.

Client Manager - Select Segment

Arlington, VA · On-site

Description This Client Manager role is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent's professional skills in Commercial ...

Mercer France

Client Manager EHB

Richmond, VA · On-site

$64K - $120K/yr

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest ...

Marsh & McLennan

Client Manager EHB

Richmond, VA · On-site

$64K - $120K/yr

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest ...

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Client Manager information

See Virginia salary details

$32.7K

$65.5K

$106.1K

How much do client manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client manager in Virginia is $65,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Virginia?

The most popular types of Client jobs in Virginia are:

What cities in Virginia are hiring for Client Manager jobs?

Cities in Virginia with the most Client Manager job openings:

What are popular job titles related to Client Manager jobs in VA?

For Client Manager jobs in VA, the most frequently searched job titles are:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $65,535 per year, or $31.5 per hour.

Client Manager - Commercial Landscaping

James River Grounds Management, LLC

Glen Allen, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Description
Client Manager
Job Overview:
This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company's standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Branch Manager.
Essential Functions and Responsibilities:
  • Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
  • Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
  • Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
  • Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team's performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
  • Identifies, estimates and presents opportunities for new business and enhancements.
  • Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
  • Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
  • Effectively manages and completes the client transition from the Sales Team to the Operations Team.
  • Ensures familiarity with each job's specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
  • Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.
  • Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing.

KPI's:
  • Portfolio retention 90% or greater
  • Management capacity of $1.5M or better
  • Communication plans are actively worked and shared with production team
  • Positive scores on client surveys
  • Enhancement revenue at a minimum of 30% of portfolio
  • Consistent source of lead generation and referral business to sales team
  • Positive teamwork with production staff
  • Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager.

Minimum Qualification:
  • Minimum of a high school diploma or GED.
  • Bachelor's degree in business or a related field preferred
  • Must have 3-5 years of experience in operations, customer service, customer relations, or related field.
  • Must be able to travel to and from Company office and client locations, with the ability to attend after hours events when necessary (board meetings, networking events).
  • Must be able to demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established precedents and practices with regular managerial direction and review.
  • Must be able to demonstrate excellent judgment as the incumbent's decisions directly impact operating costs and indirectly influence client retention and future contract awards.
  • Must be familiar with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements
  • Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate
  • Must possess and demonstrate exceptional oral and written communication skills, with competency in business writing.
  • Must be able to maintain appropriate confidentiality.
  • Must represent Company in a positive and professional manner at all times.
  • Highly organized with great follow up abilities
  • Excellent computer skills

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.
Important Information for Applicants:
  • Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.
  • If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.
  • Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.
  • Compensation determination is based on market data, job scope and individual qualifications.
  • We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.
  • Unsolicited resumes without an executed agency agreement become the property of the company.

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