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Client Liaison Jobs (NOW HIRING)

Rightway

Strategic Client Liaison- Kwik Trip

La Crosse, WI · On-site

$60K - $75K/yr

The Strategic Client Liaison serves as the first point of contact (FPOC) for client escalations, feedback, and operational alignment, playing a critical role in bridging client needs with Rightway ...

STEPS Behavioral Health

Client Liason

Denver, CO · On-site

$75K - $100K/yr

Client Liaison - Business Development & Referral Outreach Industry Focus: Applied Behavior Analysis (ABA), Autism, Early Intervention, Special Education Position Overview: We are seeking a motivated ...

STEPS Behavioral Health

Client Liason

Denver, CO

$60K - $65K/yr

Client Liaison - Business Development & Referral Outreach Industry Focus: Applied Behavior Analysis (ABA), Autism, Early Intervention, Special Education Position Overview: We are seeking a motivated ...

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How much do client liaison jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for client liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What does a client liaison do?

A client liaison acts as the primary point of contact between a company and its clients, ensuring effective communication and addressing client needs. They coordinate services, provide information, and resolve issues to maintain positive relationships, often using communication tools like email and phone. Strong interpersonal skills and understanding of company offerings are essential for this role.

What are client liaisons?

Client liaisons are professionals who act as the main point of contact between a company and its clients. They ensure effective communication, address client needs or concerns, and help facilitate solutions to any issues that arise. Their responsibilities often include managing client accounts, coordinating with internal teams, and maintaining strong client relationships to foster satisfaction and loyalty. Client liaisons play a crucial role in ensuring that clients receive excellent service and that their expectations are met or exceeded.

What skills do you need to be a liaison?

A client liaison needs strong communication and interpersonal skills to effectively interact with clients and team members. Organizational abilities, problem-solving skills, and proficiency in relevant tools like customer relationship management (CRM) software are also important for success in this role.

What are the key skills and qualifications needed to thrive as a Client Liaison, and why are they important?

To thrive as a Client Liaison, you need excellent communication skills, a customer service mindset, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM software, project management tools, and proficiency in Microsoft Office are typically important. Strong interpersonal skills, problem-solving abilities, and attention to detail help someone excel in building relationships and resolving client concerns. These skills are essential for ensuring client satisfaction and maintaining long-term business relationships.

What is the difference between Client Liaison vs Customer Service Representative?

AspectClient LiaisonCustomer Service Representative
Required CredentialsCommunication skills, industry-specific knowledge, sometimes a degree or certification in business or communicationHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support
Employer & Industry UsageUsed across industries like finance, real estate, consultingCommon in retail, hospitality, tech support
Search & Comparison IntentUnderstanding client relationship roles, professional communicationCustomer support, issue resolution

While both roles involve communication and client interaction, a Client Liaison typically manages ongoing relationships and project coordination with clients, often requiring industry knowledge and professional skills. A Customer Service Representative primarily handles customer inquiries and support, often in a more transactional setting. The roles differ mainly in scope, complexity, and work environment, but both are essential for maintaining client and customer satisfaction.

Is client liaison a skill?

Client liaison is a role that requires a combination of skills such as communication, interpersonal abilities, problem-solving, and organization. These skills enable a client liaison to effectively manage relationships and coordinate between clients and the organization. Developing these skills is essential for success in the position.

How does a Client Liaison typically collaborate with other departments to address client needs?

A Client Liaison often acts as a bridge between clients and internal teams such as sales, customer support, and product development. They regularly communicate client feedback, coordinate project updates, and ensure any client concerns are addressed promptly by the appropriate department. This cross-functional collaboration helps streamline processes, resolve issues efficiently, and enhance the overall client experience. As a result, strong interpersonal skills and the ability to manage multiple stakeholders are essential in this role.

How much does a client liaison make?

The average salary for a client liaison typically ranges from $40,000 to $70,000 per year, depending on experience, industry, and location. Entry-level positions may start lower, while experienced professionals or those in specialized fields can earn higher salaries. Skills in communication, customer service, and CRM tools are often important for this role.
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Client Liaison jobs near you
Infographic showing various Client Liaison job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 5% Part Time, and 31% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.
IOP Client Liaison - WEEKENDS ONLY

IOP Client Liaison - WEEKENDS ONLY

Emerald Therapy Center LLC

Paducah, KY • On-site

Full-time

Posted 23 days ago

Job description

JOB DESCRIPTION: Client Liaison
SUPERVISOR'S TITLE: Lead Office Manager
WORK SCHEDULE: Part time position - WEEKENDS ONLY
SUMMARY OF POSITION RESPONSIBILITIES
The Client Liaison serves as the primary point of coordination and support for clients as they enter, navigate, and engage in treatment services at Lumera Healthcare. This role goes beyond traditional front desk functions and is central to ensuring clients experience a smooth, informed, and supportive transition from first contact through assessment, intake, and initiation of treatment services, including Intensive Outpatient Program (IOP).
The Client Liaison acts as a connector between clients, clinical staff, and administrative systems-ensuring required documentation is completed, regulatory requirements are met, appointments and groups are scheduled accurately, and clients understand next steps in their care. This position plays a critical role in preventing gaps in care, supporting compliance, and promoting engagement and retention in treatment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Client Engagement & Care Coordination
  • Serve as the first point of in-person contact for clients arriving for assessments, intake, and IOP services.
  • Greet clients in a professional, trauma-informed, and welcoming manner, ensuring privacy and confidentiality at all times.
  • Guide clients through the intake and check-in process, explaining expectations, required documentation, and next steps in care.
  • Act as an ongoing liaison for clients throughout the early stages of treatment, helping them navigate scheduling, paperwork, and program entry.
  • Ensure clients are successfully handed off to clinical staff, with the defined endpoint being the client seated and prepared for services (e.g., assessment or IOP group).

Intake, Assessment & Documentation Support
  • Verify client identity, insurance, and required intake documentation upon arrival using the EMR document manager.
  • Provide intake packets and required assessment tools when documentation is incomplete or missing.
  • Ensure completion of required assessments based on service type (e.g., SUD or Mental Health assessments).
  • Identify court-ordered or system-referred clients and obtain appropriate Releases of Information (ROI) (e.g., DCBS, DOC, probation, or other entities).
  • Scan, upload, and properly index all intake, assessment, and supporting documents into the EMR in accordance with organizational and regulatory standards.
  • Document client arrival status, delays, barriers, or missing documentation as required.

IOP Enrollment & Scheduling Coordination
  • Confirm IOP start dates provided by clinicians during assessment or treatment planning.
  • Add clients to the appropriate IOP patient groups with the correct start date in the EMR.
  • If an IOP start date is not provided at the time of assessment, ensure group enrollment is completed immediately upon receipt of the start date.
  • Coordinate scheduling for follow-up services, including treatment planning sessions, mental health assessments, and psychiatric evaluations.
  • Print and provide clients with clear appointment schedules and next-step instructions.
  • Serve as a communication bridge between providers and administrative systems to prevent missed or delayed services.

Specimen Collection & UDS Support (As Assigned)
  • Coordinate urine drug screen (UDS) collection in compliance with organizational policy, OSHA standards, and chain-of-custody requirements.
  • Prepare UDS materials, ensure proper labeling, and document collection details accurately.
  • Observe specimen collection when required, ensuring same-sex observation protocols are followed.
  • Assist in conducting rapid testing procedures, document results, obtain client acknowledgment, and properly dispose of biohazard materials.
  • Scan and upload UDS results into the EMR and communicate results to the assessing or treating provider.

Administrative & Operational Support
  • Provide consistent administrative support to clinical staff, ensuring workflows align with SOPs and regulatory requirements.
  • Maintain accurate front desk, intake, and scheduling records.
  • Assist with appointment coordination, reminders, and client flow management.
  • Support compliance with HIPAA, OSHA, payer requirements, and internal policies.
  • Participate in staff training, onboarding, and process improvement initiatives.
  • Assist with supervising and supporting non-clinical office staff as assigned.

Customer Service & Problem Resolution
  • Promote a high standard of customer service and client experience.
  • Respond to client concerns or barriers to care in a calm, solution-focused manner.
  • Escalate issues appropriately and communicate effectively with leadership and clinical teams.
  • Identify workflow challenges and recommend improvements to enhance client engagement and operational efficiency.

CORE COMPETENCIES
  • Strong interpersonal, communication, and client-engagement skills
  • Ability to serve as a calm, organized liaison in fast-paced clinical environments
  • Excellent attention to detail and documentation accuracy
  • Knowledge of HIPAA, confidentiality, and healthcare compliance standards
  • Ability to multitask, prioritize, and follow standardized workflows
  • Commitment to person-centered, trauma-informed, and culturally responsive care
  • Collaborative mindset with strong problem-solving skills

EDUCATION, TRAINING & QUALIFICATIONS
Preferred:
  • Bachelor's degree in Human Services, Psychology, Social Work, Business, Healthcare Administration, or related field

Minimum Consideration:
  • High School Diploma or GED with relevant experience
  • Candidates without a bachelor's degree will be considered based on demonstrated experience in healthcare, behavioral health, or client coordination roles

Experience:
  • Minimum of 2 years of administrative, client services, or care coordination experience (substance abuse, behavioral health or healthcare setting preferred)
  • Experience with EMR systems, scheduling software, and document management preferred

CERTIFICATIONS / LICENSURE
  • None required
  • CPR/First Aid preferred (required if assigned to specimen collection or direct client support tasks)

PHYSICAL DEMANDS & WORKING CONDITIONS
  • Regularly required to sit, stand, and walk.
  • May occasionally lift up to 25 pounds.
  • Frequent use of computer, telephone, and office equipment.
  • Ability to interact with clients and staff in a fast-paced office environment.

WORKING CONDITIONS
  • Work performed primarily in an outpatient office setting.
  • Direct contact with clients and the public, including individuals experiencing stress, crisis, or behavioral health challenges.
  • Must maintain strict confidentiality at all times.
  • May require occasional flexibility to support evening or special events.

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