ZipRecruiter

Log In

1

Client Liaison Jobs (NOW HIRING)

Prudential

Prudential Client Liaison

Newark, NJ

$65K - $107K/yr

Serve as a key liaison between the customer's benefits team and Prudential operational teams ... Experience supporting large client groups and harmonized service models * Demonstrated focus on ...

tms

Client Liaison (Product)

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

tms

Client Liaison (Product)

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

TMS Services

Client Liaison (Product)

Chicago, IL

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

STEPS Behavioral Health

Client Liason

Denver, CO

$60K - $65K/yr

Client Liaison - Business Development & Referral Outreach Industry Focus: Applied Behavior Analysis (ABA), Autism, Early Intervention, Special Education Position Overview: We are seeking a motivated ...

Rightway

Strategic Client Liaison- Kwik Trip

La Crosse, WI · On-site

$60K - $75K/yr

The Strategic Client Liaison serves as the first point of contact (FPOC) for client escalations, feedback, and operational alignment, playing a critical role in bridging client needs with Rightway ...

next page

Showing results 1-20

All JobsClient Liaison Jobs

Client Liaison information

See salary details

$12

$25

$51

How much do client liaison jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What are client liaisons?

Client liaisons are professionals who act as the main point of contact between a company and its clients. They ensure effective communication, address client needs or concerns, and help facilitate solutions to any issues that arise. Their responsibilities often include managing client accounts, coordinating with internal teams, and maintaining strong client relationships to foster satisfaction and loyalty. Client liaisons play a crucial role in ensuring that clients receive excellent service and that their expectations are met or exceeded.

What is a client liaison job?

A client liaison is a professional who acts as the primary point of contact between a company and its clients, ensuring effective communication and customer satisfaction. They often handle client inquiries, coordinate services, and maintain relationships, requiring strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a Client Liaison, and why are they important?

To thrive as a Client Liaison, you need excellent communication skills, a customer service mindset, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM software, project management tools, and proficiency in Microsoft Office are typically important. Strong interpersonal skills, problem-solving abilities, and attention to detail help someone excel in building relationships and resolving client concerns. These skills are essential for ensuring client satisfaction and maintaining long-term business relationships.

What is the difference between Client Liaison vs Customer Service Representative?

AspectClient LiaisonCustomer Service Representative
Required CredentialsCommunication skills, industry-specific knowledge, sometimes a degree or certification in business or communicationHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support
Employer & Industry UsageUsed across industries like finance, real estate, consultingCommon in retail, hospitality, tech support
Search & Comparison IntentUnderstanding client relationship roles, professional communicationCustomer support, issue resolution

While both roles involve communication and client interaction, a Client Liaison typically manages ongoing relationships and project coordination with clients, often requiring industry knowledge and professional skills. A Customer Service Representative primarily handles customer inquiries and support, often in a more transactional setting. The roles differ mainly in scope, complexity, and work environment, but both are essential for maintaining client and customer satisfaction.

Is client liaison a skill?

Client liaison is a role that requires a combination of skills such as communication, interpersonal abilities, and problem-solving. These skills are essential for effectively managing client relationships and ensuring clear, professional interactions. Developing these skills can improve performance in a client liaison position.

What job makes $10,000 a month without a degree?

A Client Liaison can potentially earn $10,000 a month through commissions, bonuses, or high-level client management, especially in industries like real estate, sales, or consulting. Success in this role often depends on strong communication skills, industry experience, and building a robust client network, rather than formal education.

How does a Client Liaison typically collaborate with other departments to address client needs?

A Client Liaison often acts as a bridge between clients and internal teams such as sales, customer support, and product development. They regularly communicate client feedback, coordinate project updates, and ensure any client concerns are addressed promptly by the appropriate department. This cross-functional collaboration helps streamline processes, resolve issues efficiently, and enhance the overall client experience. As a result, strong interpersonal skills and the ability to manage multiple stakeholders are essential in this role.

How much does a customer liaison officer make?

A client liaison or customer liaison officer typically earns between $35,000 and $60,000 annually, depending on experience, location, and industry. Salaries can vary based on the complexity of client interactions and required skills such as communication and problem-solving.
More about Client Liaison jobs
What cities are hiring for Client Liaison jobs? Cities with the most Client Liaison job openings:
What are the most commonly searched types of Client Liaison jobs? The most popular types of Client Liaison jobs are:
What states have the most Client Liaison jobs? States with the most job openings for Client Liaison jobs include:
What job categories do people searching Client Liaison jobs look for? The top searched job categories for Client Liaison jobs are:
What are popular job titles related to Client Liaison jobs? For Client Liaison jobs, the most frequently searched job titles are:
Client Liaison jobs near you
Infographic showing various Client Liaison job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.
Prudential Client Liaison

Prudential Client Liaison

Prudential Financial, Inc.

Newark, NJ • On-site

$65K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Prudential rating

8.6

Company rating: 8.6 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

74th of 261 rated insurance

Job description

Job Classification:
Sales - Sales
Role Overview:
This role serves as the main link between our client and Prudential operations, helping claims, leave processes, and system/data issues run smoothly. The work centers on resolving inquiries, troubleshooting data exchanges, supporting managers and stakeholders, improving processes, tracking operational issues, and reporting on performance. It also includes regular partnership meetings, escalation support, quarterly performance guarantee support, and occasional presentations, audits, and onboarding support for new hires.
Key Responsibilities:
  • Serve as a key liaison between the customer's benefits team and Prudential operational teams, supporting system integration, data process flows, and issue resolution.
  • Support claims and leave administration by resolving data exchange issues, addressing program questions, guiding claim inquiries, and responding to requests related to claims, coverage verification, contact information, and documentation.
  • Partner with customer stakeholders, including Human Resource Benefit Consultants and managers, to troubleshoot systems, resolve data discrepancies, and address issues related to claim and program management.
  • Identify employee and manager pain points within the Prudential-managed leave process and recommend targeted enhancements to improve clarity, responsiveness, and the overall employee experience.
  • Drive process improvement opportunities that strengthen alignment, operational efficiency, and service delivery between the customer and Prudential.
  • Collaborate with the Relationship Manager, Concierge Team, Account Management, and internal business partners to address escalations, monitor emerging trends, and support timely resolution of issues.
  • Participate in partnership meetings and operational check-ins, review reports, and compile dashboards and performance results to support service oversight and account management.
  • Contribute to presentations, customer meetings, new hire onboarding, and system or reporting audits, as needed.

Required Qualifications:
  • Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs
  • Strong analytical and problem-solving skills working on data integration projects
  • Excellent interpersonal skills with the ability to build and cultivate partnerships with Group Insurance customers, their technology partners, TPA's and internal business partners
  • Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment
  • Demonstrated ability to perform data quality assessment and data testing
  • Ability to work independently, prioritize deliverables and drive to solutions
  • Experience with Text, CSV / fixed width file formats desired
  • Expertise on claims and/or timekeeping systems is highly desired
  • Knowledge of Group Insurance products highly desired
  • Ability to build new and mature existing business processes to be used by others is highly desired
  • Working knowledge of APIs and SSO highly desired
  • Bachelor's degree or equivalent work experience

Preferred Qualifications:
  • Three years in group insurance operations or claims experience preferred
  • Knowledge of group life insurance products (BGL, OGL, ODL, OADD, GUL) and claims processes
  • Experience supporting large client groups and harmonized service models
  • Demonstrated focus on continuous improvement and adaptability to changing needs
  • Excellent presentation skills and ability to facilitate meetings
  • Bilingual skills or experience supporting diverse client populations

This position requires 5-10% travel.
Why Join Us:
You will help shape a new, high-impact service model, directly influencing client satisfaction, operational excellence, and process innovation across Prudential and Advocate.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65,100.00 to $107,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

What Prudential employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply