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Client Liaison Jobs (NOW HIRING)

Sedgwick

Client Liaison

Southfield, MI · On-site

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Client Liaison Our ...

Lumera Healthcare

IOP Client Liaison

Murray, KY · On-site

Client Liaison The Client Liaison serves as the primary point of coordination and support for clients as they enter, navigate, and engage in treatment services at Lumera Healthcare. This role goes ...

Lumera Healthcare

IOP Client Liaison

Mayfield, KY · On-site

Client Liaison The Client Liaison serves as the primary point of coordination and support for clients as they enter, navigate, and engage in treatment services at Lumera Healthcare. This role goes ...

Emerald Therapy Center

IOP Client Liaison

Mayfield, KY · On-site

Salary: Client Liaison SUPERVISORS TITLE:Lead Office Manager WORK SCHEDULE:Part time position, Monday - Friday, with flexibility as needed to support clinical operations SUMMARY OF POSITION ...

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Emerald Therapy Center

IOP Client Liaison

Murray, KY · On-site

Salary: Client Liaison SUPERVISORS TITLE:Lead Office Manager WORK SCHEDULE:Full time position, Monday - Friday, with flexibility as needed to support clinical operations SUMMARY OF POSITION ...

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TMS Services

Client Liaison (Product)

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

tms

Client Liaison (Product)

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

tms

Client Liaison (Product)

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product ...

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How much do client liaison jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for client liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What does a client liaison do?

A client liaison acts as the primary point of contact between a company and its clients, ensuring effective communication and addressing client needs. They coordinate services, provide information, and resolve issues to maintain positive relationships, often using communication tools like email and phone. Strong interpersonal skills and understanding of company offerings are essential for this role.

What are client liaisons?

Client liaisons are professionals who act as the main point of contact between a company and its clients. They ensure effective communication, address client needs or concerns, and help facilitate solutions to any issues that arise. Their responsibilities often include managing client accounts, coordinating with internal teams, and maintaining strong client relationships to foster satisfaction and loyalty. Client liaisons play a crucial role in ensuring that clients receive excellent service and that their expectations are met or exceeded.

What skills do you need to be a liaison?

A client liaison needs strong communication and interpersonal skills to effectively interact with clients and team members. Organizational abilities, problem-solving skills, and proficiency in relevant tools like customer relationship management (CRM) software are also important for success in this role.

What are the key skills and qualifications needed to thrive as a Client Liaison, and why are they important?

To thrive as a Client Liaison, you need excellent communication skills, a customer service mindset, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM software, project management tools, and proficiency in Microsoft Office are typically important. Strong interpersonal skills, problem-solving abilities, and attention to detail help someone excel in building relationships and resolving client concerns. These skills are essential for ensuring client satisfaction and maintaining long-term business relationships.

What is the difference between Client Liaison vs Customer Service Representative?

AspectClient LiaisonCustomer Service Representative
Required CredentialsCommunication skills, industry-specific knowledge, sometimes a degree or certification in business or communicationHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support
Employer & Industry UsageUsed across industries like finance, real estate, consultingCommon in retail, hospitality, tech support
Search & Comparison IntentUnderstanding client relationship roles, professional communicationCustomer support, issue resolution

While both roles involve communication and client interaction, a Client Liaison typically manages ongoing relationships and project coordination with clients, often requiring industry knowledge and professional skills. A Customer Service Representative primarily handles customer inquiries and support, often in a more transactional setting. The roles differ mainly in scope, complexity, and work environment, but both are essential for maintaining client and customer satisfaction.

Is client liaison a skill?

Client liaison is a role that requires a combination of skills such as communication, interpersonal abilities, problem-solving, and organization. These skills enable a client liaison to effectively manage relationships and coordinate between clients and the organization. Developing these skills is essential for success in the position.

How does a Client Liaison typically collaborate with other departments to address client needs?

A Client Liaison often acts as a bridge between clients and internal teams such as sales, customer support, and product development. They regularly communicate client feedback, coordinate project updates, and ensure any client concerns are addressed promptly by the appropriate department. This cross-functional collaboration helps streamline processes, resolve issues efficiently, and enhance the overall client experience. As a result, strong interpersonal skills and the ability to manage multiple stakeholders are essential in this role.

How much does a client liaison make?

The average salary for a client liaison typically ranges from $40,000 to $70,000 per year, depending on experience, industry, and location. Entry-level positions may start lower, while experienced professionals or those in specialized fields can earn higher salaries. Skills in communication, customer service, and CRM tools are often important for this role.
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Client Liaison jobs near you
Infographic showing various Client Liaison job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 5% Part Time, and 31% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.
Client Liaison

Client Liaison

Sedgwick

Southfield, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Sedgwick rating

7.5

Company rating: 7.5 out of 10

Based on 312 frontline employees who took The Breakroom Quiz

198th of 277 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Client Liaison
Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must be able to work 4 days in office in the metro Detroit area.
PRIMARY PURPOSE: To assist the client and client management with human resources (HR) or union issues regarding client claimants to follow-up and resolve high exposure and difficult claims or union representative issues; to resolve benefit representative or client management issues; to represent the client in health and welfare issues during committee meetings; and to work on special projects and with work groups including claim intake, case management and quality review.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Assists the client and client's management team with HR or union issues regarding client's claimants; tracks and documents contacts.
  • Follows up and resolves high exposure and difficult claims or HR/union representative issues.
  • Represents the client in health and welfare issues during committee meetings.
  • Provides problem solving and conflict resolution with client.
  • Sets expectations with client.
  • Works on special projects and with work groups including claim intake, case management and quality review.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Six (6) years of related experience or equivalent combination of education and experience required.
Skills & Knowledge
  • In-depth knowledge of client company disability plans and claims management
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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