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Claims -Customer Service FNOL

Boca Raton, FL · On-site

$20/hr

Providing the highest level of service to our customers. * Explaining contract coverage and claim ... Claims experience a big plus. Company Description ARW Home is here to help you feel at peace in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · On-site

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for claims customer service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Customer Service Representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

What does a Claims Customer Service Representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Claims Customer Service Representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.
What cities are hiring for Claims Customer Service Representative jobs? Cities with the most Claims Customer Service Representative job openings:
Who are the top companies hiring for Claims Customer Service Representative jobs? The top employers for Claims Customer Service Representative jobs are:
What states have the most Claims Customer Service Representative jobs? States with the most job openings for Claims Customer Service Representative jobs include:
What are popular job titles related to Claims Customer Service Representative jobs? For Claims Customer Service Representative jobs, the most frequently searched job titles are:
Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions LLC

Richardson, TX • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Richardson! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!! Benefits Customer Service Rep Details: Location: MUST live within 1 hours of Richardson, TX 75081 On-site 1st day before going remote | Late Summer start, date TBD Payrate: $17/hr to start - 18.50/hr after 30-days Required Availability: Mon-Fri only, hours vary, 8-hour shift between 7a-7p | some OT required 32 to 40 hours per week during training OT hours may run as late as 10p Benefits Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner Consistently meeting commitments via phone email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in English in a professional manner Benefits Customer Service Rep Requirements: Verifiable High School Diploma or GED is required Attendance mandatory for first 90 days Call center experience required Strong computer skills required Strong problem-solving skills required Must have a private/quite workspace with internet connection MUST live within live within 1 hours of Richardson, TX 75081 MUST be available for afterhours OT Remote Work Requirements: Must reside within the United States - within 1 hours of Richardson, TX 75081 Dedicated, distraction-free work environment High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable) Ability to use employer-provided computer and tech equipment If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build R

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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