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Claims Customer Service Representative Jobs (NOW HIRING)

Jushi USA

Customer Service Representative

Columbia, SC · On-site

$13 - $17.75/hr

Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed. * Researches to ...

IICRC

Customer Service Representative

Wilmington, MA · On-site

$20 - $26/hr

As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures ...

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for claims customer service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims customer service representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

What does a claims customer service representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by claims customer service representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.
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Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Customer Service Representative

Jushi USA

Columbia, SC • On-site

$13 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative

China Jushi USA is a world brand supported by our core values. We uphold the values of integrity, innovation, responsibility, learning and passion to build the company; a champion in the fiberglass industry with leading manufacturing scale, advanced technology, talented teams, excellent management and powerful execution. We strive to maintain the leadership position in the global fiberglass industry through endless pursuit of innovation and excellence. Get to know us and see what it's like to be part of the world's leading major fiberglass company.

The Customer Service Representative provides prompt, accurate, thorough, and courteous responses to all complex customer inquiries. The Customer Service Representative will also verify and process customer orders and communicate and coordinate with warehouse for delivery.

Job Duties

  • Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed.
  • Researches to identifying underlying causes and determine ways to prevent and correct such causes.
  • Identifies and reports potential fraud and abuse situations.
  • Researches and responds to complex customer inquiries, ensuring that contract standards and objectives for timeliness, productivity and quality are met.
  • Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards, and examining guidelines.
  • Assist with process improvements by recommending improvements in procedures and policies.
  • All other duties as assigned.

Qualification

  • High School Diploma (Required)
  • Bachelor's Degree (Preferred)
  • Bilingual: (English and Mandarin)
  • 3+ years of Customer Service Experience
  • 2+ Years Claims Processing
  • Desire to provide the best possible experience for our customers.
  • Shift: Monday - Friday / 8:00 AM to 5:00 PM

Job Type: Full-time

Benefits (Available after 90 days):

  • 401(k)
  • 401(k) matching
  • Medical Insurance
  • Dental insurance
  • Vision Insurance
  • Employee discount
  • Company paid Life insurance
  • Paid time off

About Us:

China Jushi Group employees more than 13,000 employees consisting of 6 plants (China-3, Egypt-1, United States-1, India-1), 15 overseas subsidiaries and 2 exclusive distributors. Our main products include direct roving, woven roving, chopped strands mat and chopped strands and is applied in products produced in the aerospace, building and construction, transportation, energy, chemical, mechanical and electronic industries.

At China Jushi USA Corporation, we believe that all people matter. Celebrating diversity and inclusion empowers us to create fiberglass and reinforcements that are utilized by various major brand companies. China Jushi USA is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

People with a criminal record are encouraged to apply

Job Type: Full-time

Work Location: In person

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