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Claims Customer Service Representative Jobs (NOW HIRING)

National Claims Assistance Inc

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Customer Service Claims Representative

Atlantic City, NJ · Remote

$35K - $150K/yr

... customer service to homeowners. We conduct virtual property inspections using secure web ... Our company represents property owners to ensure their insurance company treats them with respect ...

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ARW Home

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Claims -Customer Service FNOL

Boca Raton, FL · On-site

$20/hr

Providing the highest level of service to our customers. * Explaining contract coverage and claim ... Claims experience a big plus. Company Description ARW Home is here to help you feel at peace in ...

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for claims customer service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Customer Service Representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

What does a Claims Customer Service Representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Claims Customer Service Representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.
More about Claims Customer Service Representative jobs
What cities are hiring for Claims Customer Service Representative jobs? Cities with the most Claims Customer Service Representative job openings:
Who are the top companies hiring for Claims Customer Service Representative jobs? The top employers for Claims Customer Service Representative jobs are:
What states have the most Claims Customer Service Representative jobs? States with the most job openings for Claims Customer Service Representative jobs include:
What job categories do people searching Claims Customer Service Representative jobs look for? The top searched job categories for Claims Customer Service Representative jobs are:
What are popular job titles related to Claims Customer Service Representative jobs? For Claims Customer Service Representative jobs, the most frequently searched job titles are:
Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Travel Claim Examiner and Customer Service Representative

Travel Claim Examiner and Customer Service Representative

One80 Intermediaries

Remote

Full-time

Posted 13 days ago

Job description

Job Summary:
As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.
Your Impact:
  • Independently process travel claims in accordance with associated policies
  • Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
  • Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
  • Consistently meet established performance standards, including quantity and quality claims processing standards
  • Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
  • Ability to function independently within established guidelines.
  • Maintain HIPAA compliance

Successful Candidate Will Have:
  • Effective time management skills
  • Ability to function independently within established guidelines
  • Excellent interpersonal, verbal, and written communication skills
  • Intermediate skill level in Microsoft Office programs
  • Problem/issue resolution capability
  • Ability to work effectively in a fast-paced team-based environment

About One80:
One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.
Pay Range:
16.00 - 21.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.
Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

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