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Billing Customer Service Representative Jobs (NOW HIRING)

LHH US

Billing Customer Service Representative

Mesa, AZ · On-site

$21 - $22/hr

Billing Customer Service Representative LHH Recruiting seeking an experienced Billing Customer Service Representative to join our client's call center team in Mesa, AZ. In this role, you will assist ...

Chubb

Billing Customer Service Rep

O Fallon, MO

$16 - $20.50/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

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Billing Customer Service Representative information

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How much do billing customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Billing Customer Service Representative vs Accounts Receivable Clerk?

AspectBilling Customer Service RepresentativeAccounts Receivable Clerk
Primary RoleHandles customer billing inquiries, resolves billing issues, and provides account supportManages invoicing, tracks payments, and maintains accounts receivable records
CredentialsHigh school diploma; customer service experience often preferredHigh school diploma; accounting or finance knowledge beneficial
Work EnvironmentCustomer service centers, call centers, or office settingsOffice environment, accounting or finance departments
Industry UsageCommon across industries with billing needs, such as healthcare, telecom, and utilitiesPrimarily in finance, accounting, and administrative departments

While both roles involve billing processes, the Billing Customer Service Representative focuses on customer interactions and resolving billing issues, whereas the Accounts Receivable Clerk manages invoicing and payment tracking. Both roles are essential in financial operations but serve different functions within an organization.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or call center directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex customer accounts.

What do billing representatives do?

Billing customer service representatives handle customer inquiries related to billing, payments, and account issues. They process payments, resolve billing discrepancies, and use software systems to update account information, often working in a fast-paced environment that requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Billing Customer Service Representative, and why are they important?

To thrive as a Billing Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with billing software, customer relationship management (CRM) systems, and proficiency in office applications like Excel are typically required. Excellent communication, patience, and conflict resolution skills set top performers apart in handling customer inquiries and disputes. These skills ensure accurate billing, timely resolution of issues, and a positive customer experience, which are critical for business reputation and client retention.

What are some common challenges Billing Customer Service Representatives face, and how can they effectively manage them?

Billing Customer Service Representatives often encounter challenges such as handling upset customers, resolving billing discrepancies, and managing high call volumes. To effectively manage these situations, strong communication and problem-solving skills are essential. Representatives benefit from staying organized, remaining patient, and utilizing available resources and company protocols to resolve issues efficiently. Building rapport and demonstrating empathy can also help diffuse tense situations and lead to more positive customer interactions.

What are Billing Customer Service Representatives?

Billing Customer Service Representatives are professionals who assist customers with billing inquiries, payment issues, and account discrepancies. They typically work for companies in industries like healthcare, utilities, telecommunications, and retail. Their responsibilities include answering questions about bills, processing payments, resolving disputes, and ensuring customers understand their charges. They may also update account information and escalate complex issues to the appropriate department. Strong communication and problem-solving skills are essential for this role.

Is billing clerk a hard job?

A billing customer service representative's job involves processing invoices, resolving billing issues, and maintaining accurate financial records, which requires attention to detail and good communication skills. The job can be routine but may also involve handling complex billing questions, requiring familiarity with billing software and industry regulations. The difficulty level depends on the complexity of the billing systems and the volume of customer interactions.

What is billing customer service?

Billing customer service involves assisting customers with their billing inquiries, such as explaining charges, resolving billing errors, and processing payments. Billing customer service representatives often use customer management software and need strong communication skills to ensure accurate and timely resolution of billing issues.
More about Billing Customer Service Representative jobs
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What states have the most Billing Customer Service Representative jobs? States with the most job openings for Billing Customer Service Representative jobs include:
What job categories do people searching Billing Customer Service Representative jobs look for? The top searched job categories for Billing Customer Service Representative jobs are:
What are popular job titles related to Billing Customer Service Representative jobs? For Billing Customer Service Representative jobs, the most frequently searched job titles are:
Billing Customer Service Representative jobs near you
Infographic showing various Billing Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Billing Customer Service Representative

LHH US

Mesa, AZ • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Billing Customer Service Representative
LHH Recruiting seeking an experienced Billing Customer Service Representative to join our client's call center team in Mesa, AZ. In this role, you will assist customers with billing questions, account updates, payment concerns, and issue resolution. The ideal candidate brings strong communication skills, excellent problem solving ability, and at least 2 years of customer service or billing support experience.
Key Responsibilities
• Handle inbound calls related to billing inquiries, statements, charges, adjustments, and account status. • Research account details, verify information, and provide accurate resolutions with a customer first mindset. • Process payments, answer invoicing questions, and assist with billing discrepancies. • Maintain detailed and accurate documentation of all customer interactions. • Educate customers on billing cycles, service charges, and available account tools/resources. • Follow company policies and compliance requirements to protect customer information. • Meet performance goals across quality, productivity, schedule adherence, and customer satisfaction.
Requirements
•Minimum 2+ years of experience in a call center, billing, financial services, utilities, telecom, healthcare billing, or similar customer?facing environment. • Strong verbal and written communication skills with a professional, empathetic approach. • Ability to multitask in a fast?paced environment while maintaining accuracy. • Experience with customer service software, billing systems, CRM platforms, and general computer skills. • High attention to detail and strong problem solving ability. • Dependable, team-oriented, and committed to maintaining excellent attendance and performance.
Pay Details: $21.00 to $22.00 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.