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Billing Customer Service Representative Jobs (NOW HIRING)

Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

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Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Chubb

Billing Customer Service Rep

O Fallon, MO · On-site

$16 - $20.50/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Representative

Phoenix, AZ

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

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Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Rep

O Fallon, MO · On-site

$16 - $20.50/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$17 - $21.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

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Billing Customer Service Representative information

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How much do billing customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Billing Customer Service Representative vs Accounts Receivable Clerk?

AspectBilling Customer Service RepresentativeAccounts Receivable Clerk
Primary RoleHandles customer billing inquiries, resolves billing issues, and provides account supportManages invoicing, tracks payments, and maintains accounts receivable records
CredentialsHigh school diploma; customer service experience often preferredHigh school diploma; accounting or finance knowledge beneficial
Work EnvironmentCustomer service centers, call centers, or office settingsOffice environment, accounting or finance departments
Industry UsageCommon across industries with billing needs, such as healthcare, telecom, and utilitiesPrimarily in finance, accounting, and administrative departments

While both roles involve billing processes, the Billing Customer Service Representative focuses on customer interactions and resolving billing issues, whereas the Accounts Receivable Clerk manages invoicing and payment tracking. Both roles are essential in financial operations but serve different functions within an organization.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as technical support managers or customer success directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

What do billing representatives do?

Billing customer service representatives handle customer inquiries related to billing, payments, and account issues. They process payments, resolve billing discrepancies, and use software systems to update account information, often working in a fast-paced environment that requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Billing Customer Service Representative, and why are they important?

To thrive as a Billing Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with billing software, customer relationship management (CRM) systems, and proficiency in office applications like Excel are typically required. Excellent communication, patience, and conflict resolution skills set top performers apart in handling customer inquiries and disputes. These skills ensure accurate billing, timely resolution of issues, and a positive customer experience, which are critical for business reputation and client retention.

What are some common challenges Billing Customer Service Representatives face, and how can they effectively manage them?

Billing Customer Service Representatives often encounter challenges such as handling upset customers, resolving billing discrepancies, and managing high call volumes. To effectively manage these situations, strong communication and problem-solving skills are essential. Representatives benefit from staying organized, remaining patient, and utilizing available resources and company protocols to resolve issues efficiently. Building rapport and demonstrating empathy can also help diffuse tense situations and lead to more positive customer interactions.

What are Billing Customer Service Representatives?

Billing Customer Service Representatives are professionals who assist customers with billing inquiries, payment issues, and account discrepancies. They typically work for companies in industries like healthcare, utilities, telecommunications, and retail. Their responsibilities include answering questions about bills, processing payments, resolving disputes, and ensuring customers understand their charges. They may also update account information and escalate complex issues to the appropriate department. Strong communication and problem-solving skills are essential for this role.

Is billing clerk a hard job?

A billing customer service representative's job involves processing invoices, resolving billing issues, and maintaining accurate financial records, which requires attention to detail and good communication skills. The difficulty level depends on the complexity of billing systems used and the volume of transactions, but it generally involves routine tasks that can be learned with training and experience.

What is billing customer service?

Billing customer service involves assisting customers with their billing inquiries, such as explaining charges, resolving billing errors, and processing payments. As a Billing Customer Service Representative, strong communication skills and familiarity with billing software are essential for providing accurate and timely support.
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Billing Customer Service Representative jobs near you
Billing Customer Service Representative

Billing Customer Service Representative

Southwoods Health

Boardman, OH • On-site

$14.25 - $18.25/hr

Other

Posted 20 days ago

Southwoods Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Billing Customer Service Representative
Location: Southwoods Executive Centre - Boardman, OH
Status: Full-time
Schedule: Monday-Friday (Weekly rotation: 8:00 AM - 4:30 PM and 8:30 AM - 5:00 PM)
Be the Voice of Southwoods Health
At Southwoods Health, we believe the patient experience extends far beyond the clinical exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients' financial inquiries. We are seeking a compassionate, professional, and detail-oriented individual who can deliver clear financial solutions while upholding our signature standard of "patient-first" care.
How You'll Make a Difference:
  • Patient Advocacy: Act as the primary point of contact for all incoming billing calls, providing courteous, empathetic, and timely resolutions to patient inquiries.
  • Financial Guidance: Educate patients on financial assistance programs, assist in establishing manageable payment plans, and process account adjustments or settlements in accordance with company policy.
  • Account Management: Proactively manage daily billing worklists, monitor delinquent accounts, and coordinate the formal review and submission of accounts to external collections when necessary.
  • Financial Assistance (HCAP) Coordination: Analyze and process Hospital Care Assurance Program (HCAP) applications based on Federal Poverty Guidelines, maintaining meticulous audit logs and ensuring strict document retention.
  • Documentation & Compliance: Systematically update patient billing records to maintain a clear documentation trail and ensure 100% compliance with all regulatory healthcare agencies.
What You'll Need to Succeed:
  • Education & Experience: Training or coursework in business office activities and strong computer proficiency. Prior experience in a medical billing or healthcare customer service setting is highly preferred.
  • Medical Literacy: Foundational knowledge of medical terminology is required.
  • Expert Communication: Exceptional verbal communication skills with a proven ability to handle complex financial conversations with empathy and professional de-escalation techniques.
  • Analytical Thinking: Strong problem-solving skills with the ability to exercise prudent judgment and reasoning to resolve complex account discrepancies.
  • Integrity: Strong ethical and moral principles, with an uncompromised commitment to maintaining patient confidentiality (HIPAA) and driving patient satisfaction.

Why Southwoods?
Join an award-winning healthcare system that truly values your contribution to the revenue cycle and the overall patient journey. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday-Friday schedule.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com

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