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Billing Customer Service Representative Jobs (NOW HIRING)

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$17 - $21.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

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Billing Customer Service Representative information

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How much do billing customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Billing Customer Service Representative vs Accounts Receivable Clerk?

AspectBilling Customer Service RepresentativeAccounts Receivable Clerk
Primary RoleHandles customer billing inquiries, resolves billing issues, and provides account supportManages invoicing, tracks payments, and maintains accounts receivable records
CredentialsHigh school diploma; customer service experience often preferredHigh school diploma; accounting or finance knowledge beneficial
Work EnvironmentCustomer service centers, call centers, or office settingsOffice environment, accounting or finance departments
Industry UsageCommon across industries with billing needs, such as healthcare, telecom, and utilitiesPrimarily in finance, accounting, and administrative departments

While both roles involve billing processes, the Billing Customer Service Representative focuses on customer interactions and resolving billing issues, whereas the Accounts Receivable Clerk manages invoicing and payment tracking. Both roles are essential in financial operations but serve different functions within an organization.

What skills and qualifications are needed to be a billing customer service representative?

To thrive as a Billing Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with billing software, customer relationship management (CRM) systems, and proficiency in office applications like Excel are typically required. Excellent communication, patience, and conflict resolution skills set top performers apart in handling customer inquiries and disputes. These skills ensure accurate billing, timely resolution of issues, and a positive customer experience, which are critical for business reputation and client retention.

What challenges do billing customer service representatives face and how can they manage them?

Billing Customer Service Representatives often encounter challenges such as handling upset customers, resolving billing discrepancies, and managing high call volumes. To effectively manage these situations, strong communication and problem-solving skills are essential. Representatives benefit from staying organized, remaining patient, and utilizing available resources and company protocols to resolve issues efficiently. Building rapport and demonstrating empathy can also help diffuse tense situations and lead to more positive customer interactions.

What is a billing customer service representative?

Billing Customer Service Representatives are professionals who assist customers with billing inquiries, payment issues, and account discrepancies. They typically work for companies in industries like healthcare, utilities, telecommunications, and retail. Their responsibilities include answering questions about bills, processing payments, resolving disputes, and ensuring customers understand their charges. They may also update account information and escalate complex issues to the appropriate department. Strong communication and problem-solving skills are essential for this role.
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Billing Customer Service Representative jobs near you
Infographic showing various Billing Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Billing Customer Service Representative

AtWork - Harrisonburg

Harrisonburg, VA • On-site

$20/hr

Other

Posted 10 days ago

Job description

Temporary Billing Customer Service Representative $20.00/hour | Monday– Friday | 8: 00 AM – 5: 00 PM Temporary Assignment – Minimum 6-Month Opportunity Looking for a stable, full-time position without a long-term commitment? AtWork Personnel is seeking a dependable, detail-oriented professional for a temporary Billing Customer Service Representative position. This assignment is expected to last a minimum of six months and offers a great opportunity to gain valuable office and customer service experience in a professional environment. If you' re organized, enjoy helping customers, and thrive in a fast-paced office setting, we' d love to hear from you! What You' ll Be Doing As a Billing Customer Service Representative, you' ll play an important role in ensuring customers receive accurate, timely service while maintaining detailed records. Responsibilities include: Processing payments accurately and efficiently Performing data entry and maintaining customer account information Assisting customers by phone, email, mail, and in person Answering questions regarding utility bills, payments, services, and account information Processing collections and service requests Completing daily and monthly balancing procedures Researching and resolving billing discrepancies Maintaining accurate records in a fast-paced office environment Assisting with additional clerical and administrative duties as assigned What We' re Looking For The ideal candidate is someone who: Has exceptional attention to detail Enjoys providing outstanding customer service Can multitask while maintaining accuracy Is dependable with excellent attendance and punctuality Works well independently and as part of a team Communicates professionally with customers and coworkers Qualifications High school diploma or GED required Bilingual (English/Spanish) is preferred, but not required Basic knowledge of: Windows operating system Microsoft Word and Excel Firefox and internet browsers Email applications Comfortable typing multiple lines of information while speaking with customers Able to efficiently use a numeric keypad for data entry Strong basic math skills Excellent communication and organizational abilities Ability to follow written and verbal instructions Ability to adapt to changing priorities in a busy office Physical Requirements Primarily seated office position Occasionally required to stand, walk, bend, kneel, or crouch Must occasionally lift and/or move up to 20 pounds or team lift up to 50 pounds Position Details Pay: $20.00 per hour Schedule: Monday-Friday, 8: 00 AM-5: 00 PM Duration: Temporary assignment expected to last at least six (6) months Location: Harrisonburg area Ready to Get Started? If you' re looking for a rewarding office position where your attention to detail and customer service skills will shine, we' d love to hear from you! Apply today with AtWork Personnel or call us at 540-617-0082 to learn more.

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