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Billing Customer Service Representative Jobs (NOW HIRING)

Chubb

Billing Customer Service Rep

O Fallon, MO · On-site

$16 - $20.50/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Rep

O Fallon, MO

$16 - $20.50/hr

Customer Service Representative You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join ...

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Billing Customer Service Representative information

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$19

$28

How much do billing customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Billing Customer Service Representative vs Accounts Receivable Clerk?

AspectBilling Customer Service RepresentativeAccounts Receivable Clerk
Primary RoleHandles customer billing inquiries, resolves billing issues, and provides account supportManages invoicing, tracks payments, and maintains accounts receivable records
CredentialsHigh school diploma; customer service experience often preferredHigh school diploma; accounting or finance knowledge beneficial
Work EnvironmentCustomer service centers, call centers, or office settingsOffice environment, accounting or finance departments
Industry UsageCommon across industries with billing needs, such as healthcare, telecom, and utilitiesPrimarily in finance, accounting, and administrative departments

While both roles involve billing processes, the Billing Customer Service Representative focuses on customer interactions and resolving billing issues, whereas the Accounts Receivable Clerk manages invoicing and payment tracking. Both roles are essential in financial operations but serve different functions within an organization.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or call center directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex customer accounts.

What do billing representatives do?

Billing customer service representatives handle customer inquiries related to billing, payments, and account issues. They process payments, resolve billing discrepancies, and use software systems to update account information, often working in a fast-paced environment that requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Billing Customer Service Representative, and why are they important?

To thrive as a Billing Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with billing software, customer relationship management (CRM) systems, and proficiency in office applications like Excel are typically required. Excellent communication, patience, and conflict resolution skills set top performers apart in handling customer inquiries and disputes. These skills ensure accurate billing, timely resolution of issues, and a positive customer experience, which are critical for business reputation and client retention.

What are some common challenges Billing Customer Service Representatives face, and how can they effectively manage them?

Billing Customer Service Representatives often encounter challenges such as handling upset customers, resolving billing discrepancies, and managing high call volumes. To effectively manage these situations, strong communication and problem-solving skills are essential. Representatives benefit from staying organized, remaining patient, and utilizing available resources and company protocols to resolve issues efficiently. Building rapport and demonstrating empathy can also help diffuse tense situations and lead to more positive customer interactions.

What are Billing Customer Service Representatives?

Billing Customer Service Representatives are professionals who assist customers with billing inquiries, payment issues, and account discrepancies. They typically work for companies in industries like healthcare, utilities, telecommunications, and retail. Their responsibilities include answering questions about bills, processing payments, resolving disputes, and ensuring customers understand their charges. They may also update account information and escalate complex issues to the appropriate department. Strong communication and problem-solving skills are essential for this role.

Is billing clerk a hard job?

A billing customer service representative's job involves processing invoices, resolving billing issues, and maintaining accurate financial records, which requires attention to detail and good communication skills. The job can be routine but may also involve handling complex billing questions, requiring familiarity with billing software and industry regulations. The difficulty level depends on the complexity of the billing systems and the volume of customer interactions.

What is billing customer service?

Billing customer service involves assisting customers with their billing inquiries, such as explaining charges, resolving billing errors, and processing payments. Billing customer service representatives often use customer management software and need strong communication skills to ensure accurate and timely resolution of billing issues.
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Billing Customer Service Representative jobs near you
Infographic showing various Billing Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Billing Customer Service Representative

Billing Customer Service Representative

O'Mally Management Group

Houston, TX

$16.25 - $21/hr

Other

Posted 14 days ago

Job description

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Position Title – Customer Service Representative

Position Goals

This is the job description for the Customer Service Representative position for Specialty Healthcare Billing and Consulting (SHBC) and additionally provides criteria for the evaluation of the position. The Customer Service Representative position plays a critical part in the medical billing process as well as the customer satisfaction for SHBC and their clients. Under the supervision of the Director of Patient Advocacy & Customer Service, the Customer Service Representative is responsible for conducting daily communications with patients and clients in respects to customer service-related tasks outlined by their supervisor. The Customer Service Representative will meet or exceed the daily and monthly productivity and performance goals set forth by the Director of Patient Advocacy & Customer Service. Additionally, the Customer Service Representative will have excellent customer service skills and have the ability to communicate effectively both written and verbally, ensuring that the customer is well informed.

Position Responsibilities

Under the direction of the Director of Patient Advocacy & Customer Service, the Customer Service Representative for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to:

1. Maintain a high level of top-notch customer service and professionalism to a wide range of diverse customers

2. Ensuring that all patient billing questions, complaints, or requests of any kind are promptly addressed in the manner that secures maximum patient satisfaction

3. Ability to accept and implement coaching and feedback to ensure the ability of SHBC to achieve predetermined performance goals

4. Engaging customers on a daily basis via all forms of communications (phone, email, etc.)

5. Utilization and successful navigation through multiple computer-based applications with speed and attention to detail

Position Requirements

The requirements for employment as the Customer Service Representative for Specialty Healthcare Billing & Consulting are:

1. Excellent communication skillset; both written and verbal

2. Must be able to type 50 wpm and be able to use 10-key by touch at a rapid pace for multiple hours per day when needed

3. Must have a basic understanding of Explanation of benefits (EOBs) as well as the possess the ability to explain (in detail when necessary) to customers

4. Working knowledge and a demonstrated proficiency in at least one insurance company's billing process

5. Experience with dealing with a high volume of customers in a fast-paced environment

6. Representing clients in a professional manner at all times ensuring customer satisfaction is a priority

Education/Experience
High School Diploma or GED – required
1 year experience in a high-paced, medical billing environment – preferred
Certification or degree in medical billing – desired

Physical Demands
1. Requires some bending, stooping, stretching
2. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
3. Requires the ability to speak with customers for multiple hours per day
4. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
5. Requires lifting papers or boxes up to 50 pounds occasionally
6. Requires dexterity to type 50 wpm or more
7. Work is performed in an office environment. Involves frequent contact with staff members
8. Work may be stressful at times; high-pressured, fast-paced environment with significant telephone and personal disruption
9. Must be willing to work overtime as needed to meet business objectives

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