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Billing Customer Service Jobs (NOW HIRING)

LHH US

Billing Customer Service Representative

Mesa, AZ

$21 - $22/hr

Billing Customer Service Representative LHH Recruiting seeking an experienced Billing Customer Service Representative to join our client's call center team in Mesa, AZ. In this role, you will assist ...

LHH US

Billing Customer Service Representative

Mesa, AZ

$21 - $22/hr

Billing Customer Service Representative LHH Recruiting seeking an experienced Billing Customer Service Representative to join our client's call center team in Mesa, AZ. In this role, you will assist ...

Vaco LLC

Billing Customer Service Rep

Irwindale, CA

$23 - $23.50/hr

Billing Customer Service Representative - URGENT! Do you love details? Like... really love details? Do contracts, rules, and regulations spark a little joy? Are you the person who spots the extra ...

Vaco LLC

Billing Customer Service Rep

Irwindale, CA

$23 - $23.50/hr

Billing Customer Service Representative - URGENT! Do you love details? Like... really love details? Do contracts, rules, and regulations spark a little joy? Are you the person who spots the extra ...

Chubb

Billing Customer Service Rep

O Fallon, MO · On-site

$16 - $20.50/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Representative

O Fallon, MO

$16 - $20.50/hr

* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. for direct billed and agency billed accounts * Provide excellent customer service and ...

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How much do billing customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

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Billing Customer Service jobs near you
Billing Customer Service Representative

Billing Customer Service Representative

Southwoods Health

Boardman, OH

$16 - $20.75/hr

Full-time

Posted 25 days ago

Southwoods Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Billing Customer Service Representative
Location: Southwoods Executive Centre – Boardman, OH
Status: Full-time
Schedule: Monday–Friday (Weekly rotation: 8:00 AM – 4:30 PM and 8:30 AM – 5:00 PM)
Be the Voice of Southwoods Health
At Southwoods Health, we believe the patient experience extends far beyond the clinical exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are seeking a compassionate, professional, and detail-oriented individual who can deliver clear financial solutions while upholding our signature standard of "patient-first" care.
How You’ll Make a Difference:
  • Patient Advocacy: Act as the primary point of contact for all incoming billing calls, providing courteous, empathetic, and timely resolutions to patient inquiries.
  • Financial Guidance: Educate patients on financial assistance programs, assist in establishing manageable payment plans, and process account adjustments or settlements in accordance with company policy.
  • Account Management: Proactively manage daily billing worklists, monitor delinquent accounts, and coordinate the formal review and submission of accounts to external collections when necessary.
  • Financial Assistance (HCAP) Coordination: Analyze and process Hospital Care Assurance Program (HCAP) applications based on Federal Poverty Guidelines, maintaining meticulous audit logs and ensuring strict document retention.
  • Documentation amp; Compliance: Systematically update patient billing records to maintain a clear documentation trail and ensure 100% compliance with all regulatory healthcare agencies.
What You’ll Need to Succeed:
  • Education amp; Experience: Training or coursework in business office activities and strong computer proficiency. Prior experience in a medical billing or healthcare customer service setting is highly preferred.
  • Medical Literacy: Foundational knowledge of medical terminology is required.
  • Expert Communication: Exceptional verbal communication skills with a proven ability to handle complex financial conversations with empathy and professional de-escalation techniques.
  • Analytical Thinking: Strong problem-solving skills with the ability to exercise prudent judgment and reasoning to resolve complex account discrepancies.
  • Integrity: Strong ethical and moral principles, with an uncompromised commitment to maintaining patient confidentiality (HIPAA) and driving patient satisfaction.
Why Southwoods?
Join an award-winning healthcare system that truly values your contribution to the revenue cycle and the overall patient journey. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com

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