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Billing Customer Service Jobs in Michigan (NOW HIRING)

Vesco Oil

Customer Order & Billing Specialist

Grand Rapids, MI · On-site

$15.75 - $20.50/hr

We are committed to delivering exceptional customer service with honesty, integrity, and quality ... Position Summary The Customer Order & Billing Specialist plays a critical role in delivering an ...

The AF Group

Policy Billing Representative

Lansing, MI · On-site

$17.25 - $22.25/hr

Coordinates and resolves customer complaints, errors, and service issues, placing holds on certain billing functions when deemed necessary. Ensures payrolls are reported timely for all AccuPremium ...

Emergent Holdings

Policy Billing Representative

Lansing, MI · On-site

$17.25 - $22.25/hr

Two (2) years' experience with AF Group as a Payment Application Specialist OR Four (4) years general office experience including two (2) years of customer service with billing or insurance related ...

Emergent Holdings

Policy Billing Representative

Lansing, MI · On-site

$17.25 - $22.25/hr

Coordinates and resolves customer complaints, errors, and service issues, placing holds on certain billing functions when deemed necessary. Ensures payrolls are reported timely for all AccuPremium ...

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

Inside Sales, Job Order Entry, customer billing or invoicing. * Ability to learn on the job ... Customer Service Representative Responsibilities: * Interact with customers to provide basic ...

Dinsmore & Shohl

Client Billing Representative

Troy, MI · On-site

$16 - $20.50/hr

Client Billing Representative Dinsmore is seeking a Client Billing Representative who will be responsible for the daily billing functions including time and cost transfers, write-downs, computer ...

Dinsmore Inc

Client Billing Representative

Troy, MI · On-site

$16 - $20.50/hr

Dinsmore is seeking a Client Billing Representative who will be responsible for the daily billing functions including time and cost transfers, write-downs, computer bills, special bills, void/rebills ...

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Billing Customer Service information

What is a billing customer service?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in billing customer service?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

What are some typical challenges faced in a billing customer service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What does a billing customer service representative do?

A billing customer service representative handles customer inquiries related to billing issues, processes payments, and resolves discrepancies in accounts. They often use customer management software and require good communication skills to assist clients effectively.

What are popular job titles related to Billing Customer Service jobs in Michigan?

For Billing Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Billing Customer Service jobs in Michigan look for?

The top searched job categories for Billing Customer Service jobs in Michigan are:

Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Billing & Customer Maintenance

Pye Barker Fire and Safety LLC

Grand Rapids, MI • On-site

$16.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.Essential Duties & Responsibilities:
  • Set up and maintain customer accounts with accuracy and attention to detail.
  • Create and manage service tickets to support customer request and operational needs.
  • Set up, maintain, and update customer contracts.
  • Perform a high volume of accurate data entry across multiple systems while maintaining data integrity.
  • Handle customer inquiries professionally over the phone and demonstrate strong phone communication skills when assisting customers.
  • Uphold the integrity and confidentiality of customer and employee information.
  • Collaborate effectively with team members to ensure seamless operations.
  • Maintain an understanding of customer agreements and billing procedures.
  • Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
  • Demonstrate a commitment to excellent customer service.
  • Participate in special projects and complete other duties as assigned.
Education/Qualification:
  • High school diploma or equivalent.
  • Ability to type at a speed of at least 50 words per minute.
  • Strong proofreading skills.
  • Proficiency in Microsoft Office Suite or similar software.
  • Basic knowledge of office equipment.
  • Understanding of clerical procedures and systems, including recordkeeping and filing.
  • Ability to work independently and troubleshoot effectively.
  • Strong organizational and prioritization skills.
Other Duties:
  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  • Performs other duties as assigned.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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