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Utility Billing Representative Jobs (NOW HIRING)

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

City of Yakima, WA

Utility Services Billing Specialist

WA · On-site

$4K - $4K/mo

Essential Functions Provides support to and works closely with Utility Services Billing Lead to provide guidance and leadership to Utility Services Representatives (USR). Handles difficult, complex ...

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How much do utility billing representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

UTILITY BILLING TECHNICIAN

City of Pierre

Pierre, SD • On-site

$18 - $24.75/hr

Full-time

Posted 17 days ago

Job description

The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders. This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit; as well as processes the online bank ACH file transfer as needed. This position requires strong systems, analysis, and customer service skills.
Utility Billing Technician
Finance
JOB SUMMARY
This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.
MAJOR DUTIES
  • Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices. Send payment reminder calls/texts. Assemble list of past due accounts for disconnection.

  • Maintains all Meter and Utility Account records in Meter data collection system and billing system.

  • Process all service orders for new service and review and verify accuracy of account information.

  • Process all service terminations and final billings.

  • Enter and reconcile batch utility payments.

  • Review and posts bank deposits.

  • Processes online bank ACH file transfers.

  • Prepares and files state and federal funding reports for the airport.

  • Reviews and processes energy rebate applications.

  • Assists customers in person and on the phone as needed.

  • Maintains Energy Assistance Contracts with SD Department of Social Services.

  • Processes annual storm drainage billing.

  • Review new utility accounts.

  • Attendance and accuracy is an essential function of this position.

  • Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of modern office practices and procedures.

  • Knowledge of city and departmental policies and procedures.

  • Knowledge of computers and job-related software programs.

  • Knowledge of utility billing policies and procedures.

  • Skill in the provision of customer services.

  • Skill in the maintenance of files and records.

  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

  • Skill in oral and written communication.

SUPERVISORY CONTROLS
The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
  • The work consists of related technical duties. Frequent interruptions contribute to the complexity of the position.

  • The purpose of this position is to perform technical duties related to the utility billing process. Successful performance contributes to the efficiency and effectiveness of that process.

CONTACTS
  • Contacts are typically with coworkers, other city personnel, customers, bank representatives, printers, and the general public.

  • Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

  • The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
Qualifications
Minimum 2 years of customer service, billing, accounting or office experience preferred. Knowledge of customer account management, understanding cash handling, account reconciliation and collections, strong customer service and conflict resolution skills, ability to interpret billing codes and fee schedules, strong attention to detail and data entry accuracy. Preferred Traits: Professionalism, Reliability, Problem-Solving Mindset, Patience with Customers, Strong Organizational Skills.
Miscellaneous Information
UP TO $3000 HIRING BONUS!

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