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Utility Billing Representative Jobs (NOW HIRING)

Chesapeake Utilities

Customer Billing Rep III

Columbus, OH · On-site

$48K - $80K/yr

Customer Billing Representative III Location: Hybrid within our service territory states DE, MD, VA ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Ahoskie, NC · On-site

$48K - $80K/yr

Customer Billing Representative III Location: Hybrid within our service territory states DE, MD, VA ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Dover, DE · On-site

$13.50 - $17.50/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

West Point, VA · On-site

$16.50 - $21.25/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Easton, MD · On-site

$48K - $80K/yr

Customer Billing Representative III Location: Hybrid within our service territory states DE, MD, VA ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Dunn, NC · On-site

$14.75 - $19/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Salisbury, MD · On-site

$16.75 - $21.75/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Columbus, OH · On-site

$16 - $20.50/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Ahoskie, NC · On-site

$16 - $20.50/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep III

Easton, MD · On-site

$17.25 - $22.25/hr

Description Customer Billing Representative III Location: Hybrid within our service territory ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

Wilmington, NC · On-site

$14.50 - $18.75/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

Jacksonville, FL · On-site

$15.75 - $20.50/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

Salisbury, MD · On-site

$16.75 - $21.75/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

Athens, OH · On-site

$13.50 - $17.50/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Utilities

Customer Billing Rep II

Dover, DE · On-site

$13.50 - $17.50/hr

Description Customer Billing Representative II Location: Hybrid within our service territory states ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

Chesapeake Corporation

Customer Billing Rep III

Easton, MD · On-site

$17.25 - $22.25/hr

Customer Billing Representative III Location: Hybrid within our service territory states DE, MD, VA ... Advanced knowledge of customer service, utility billing processes, and financial/accounting ...

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All JobsUtility Billing Representative Jobs

Utility Billing Representative information

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$26

How much do utility billing representative jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Customer Billing Representative

Contemporary Staffing Inc

Newark, DE • On-site

$16.75 - $21.50/hr

Other

Posted 8 days ago

Key responsibilities

  • Manage end to end customer billing activities including invoicing, account updates, service orders, and transaction processing within SAP systems.

  • Investigate and resolve complex billing exceptions through BPEM case handling, identifying root causes and improving workflows to reduce recurring issues.

  • Monitor billing validations and outsorting results, partnering with billing, data management, and finance teams to address discrepancies during billing cycles.

Job description

Job Title: Customer Billing Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Billing Representative to join our client to support accurate and efficient utility billing operations while improving account resolution and customer data integrity. This role focuses on managing complex billing scenarios, resolving exceptions, and ensuring compliance with regulatory and financial standards. The ideal candidate brings strong SAP expertise and a deep understanding of utility billing processes. This is a remote, temp to hire opportunity supporting teams in Newark, DE; Georgetown, DE; Jacksonville, FL; and Lantana, FL.
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Customer Billing Representative:
  • Manage end to end customer billing activities including invoicing, account updates, service orders, and transaction processing within SAP systems
  • Investigate and resolve complex billing exceptions through BPEM case handling, identifying root causes and improving workflows to reduce recurring issues
  • Monitor billing validations and outsorting results, partnering with billing, data management, and finance teams to address discrepancies during billing cycles
  • Perform account reconciliation activities including research of unapplied payments, credit balances, and determination of appropriate adjustments or refunds
  • Collaborate across teams while mentoring peers, supporting testing efforts, and maintaining compliance with regulatory and audit requirements
Qualifications and Skills for the Customer Billing Representative:
  • Three to five years of experience in utility billing within a front office or back office environment, with strong exposure to complex billing scenarios
  • Hands on experience with SAP S4HANA IS U including BPEM case management, application logs, and billing validation concepts
  • Strong analytical and problem solving abilities with the capacity to interpret tariffs, rates, and financial data accurately
  • Effective communication and organizational skills with the ability to manage multiple priorities while maintaining attention to detail
  • A degree or related coursework in accounting, business, or information systems is preferred, with equivalent experience considered
Why Join Us?
This opportunity offers hands on experience working with complex billing systems and collaborating with multiple business units. You will gain exposure to process improvement initiatives and system enhancements while contributing to day to day operations. It is an excellent role for professionals seeking to deepen their technical and operational expertise in utility billing.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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