ZipRecruiter

Log In

1

Utility Billing Representative Jobs (NOW HIRING)

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

City of Yakima

Utility Services Billing Specialist

Everett, WA · On-site

$21.25 - $28.75/hr

Provides support to and works closely with Utility Services Billing Lead to provide guidance and leadership to Utility Services Representatives (USR). Handles difficult, complex or irregular customer ...

City of Yakima, WA

Utility Services Billing Specialist

WA · On-site

$4K - $4K/mo

Essential Functions Provides support to and works closely with Utility Services Billing Lead to provide guidance and leadership to Utility Services Representatives (USR). Handles difficult, complex ...

next page

Showing results 1-20

People also search for

All JobsUtility Billing Representative Jobs

Utility Billing Representative information

See salary details

$13

$20

$26

How much do utility billing representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.
UTILITY REPRESENTATIVE-PART TIME-12:30 PM-5:30 PM MONDAY-FRIDAY

UTILITY REPRESENTATIVE-PART TIME-12:30 PM-5:30 PM MONDAY-FRIDAY

The City of Weatherford

Weatherford, TX • On-site

$19.12/hr

Part-time

Posted 9 days ago

Job description

The City of Weatherford's Finance Department is looking to hire a Part Time Utility Billing Representative. This position will assist Utility Billing in receiving and processing utility payments, connects, disconnects and service transfers. If you think you'd be a good fit, we would like to hear from you.
***HOURS FOR THIS POSITION ARE 12:30 PM-5:30 PM MONDAY-FRIDAY***
***PLEASE NOTE, THIS POSITION IS PART TIME AND DOES NOT OFFER ANY CITY BENEFITS***
Roles & Responsibilities Include:
  • Receive money for utility bills, make change for other departments and conduct data entry actions.
  • Respond to customer inquiries regarding utility account information, delinquency statuses, service rates and payment procedures.
  • Calculate and process adjustments to electric, water, wastewater, brush, garbage, or connection fees.
  • Balance cash drawers daily; identify research and resolve amount discrepancies.
  • Clerical duties related to the sorting and distributing of mail, posting information to ledger sheets, and filing various documents accordingly.

Qualifications
• High School Diploma or GED equivalent. • One year of clerical experience and six months experience receiving and accounting for monies. • Bilingual preferred
Miscellaneous Information
The City of Weatherford is a strong, progressive community of over 38,000 citizens, enjoying our small town feel with our big city amenities just outside of the Fort Worth Metroplex. We are expanding our team to continue our commitment and pride in our Strong Community philosophy as well as our inclusiveness and diversity.

Apply