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Utility Billing Representative information

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$13

$20

$26

How much do utility billing representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What does a utility billing representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What are the key skills and qualifications needed to thrive as a utility billing representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.

What are some common challenges faced by utility billing representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

More about Utility Billing Representative jobs

What states have the most Utility Billing Representative jobs?

States with the most job openings for Utility Billing Representative jobs include:

What job categories do people searching Utility Billing Representative jobs look for?

The top searched job categories for Utility Billing Representative jobs are:

Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Customer Billing Representative I

Dover, DE • On-site

Chesapeake Utilities
Utilities • 501 - 1,000 employees

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Paid breaks

Respectful managers

Good training

Learn more about Chesapeake Utilitiesexternal

$13.50 - $17.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description Customer Billing Representative I
Location: Hybrid within our service territory states
DE, MD, VA, PA, FL, or NC

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success will be...

The Customer Billing Representative I ensures billing accuracy, supports customer inquiries, and helps maintain the integrity of critical financial and customer information. The ideal candidate demonstrates strong problem-solving skills, ownership of their work, analytical capabilities, and a commitment to excellent customer service while collaborating with internal teams and external partners.

What you'll be working on...

  • Process customer transactions including billing, invoicing, initiating meter/service orders, updating customer records, and performing all related functions within the Customer Information & Billing System (SAP).
  • Analyze and resolve Business Process Exception Management (BPEM) cases while meeting established accuracy, timeliness, and performance metrics.
  • Identify, research, and resolve issues related to balancing accounts receivable and credit balances.
  • Provide timely, clear, and professional communication to internal and external customers, demonstrating a strong understanding of customer needs and delivering exceptional service.
  • Maintain a strong focus on data integrity, safety awareness, and security protocols while handling sensitive information.
  • Remain current on rate changes, tariff adjustments, and applicable Chesapeake Utilities or Public Service Commission (PSC) regulations.
  • Demonstrate analytical thinking by identifying root causes of billing exceptions and recommending solutions.
  • Proactively seek opportunities to improve processes and procedures that enhance accuracy, efficiency, and productivity.
  • Participate in and support process improvement initiatives and assist in implementing operational changes.
  • Collaborate effectively with other departments, fostering positive working relationships across the organization.
  • Perform additional duties as assigned.

Who you are...

  • Understanding of basic accounting principles, including debits and credits.
  • Knowledge of customer service, utility billing processes, and financial/accounting workflows.
  • Strong organizational, interpersonal, mathematical, analytical, and problem-solving skills to manage a variety of responsibilities.
  • Maintain flexibility and attention to detail while managing multiple tasks simultaneously.
  • Serve as a dependable team player who supports colleagues and contributes to special projects or assignments when needed.
  • Adapt to new technologies, equipment, and software updates with a willingness to learn continuously.
  • Process customer requests received through mail-such as address changes, budget billing enrollments, and other account updates.
  • Demonstrate initiative, self motivation, critical thinking, and the ability to work independently with minimal daily oversight.
  • Exhibit a sense of ownership and accountability in all aspects of assigned work.
  • Minimum two (2) years of Front Office or Back Office experience.
  • Prior utility billing and SAP/S4 Hana experience required.


Benefits/what's in it for you?

  • Flexible work arrangement
  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive, and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
  • Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.

Qualifications
Education Associates (preferred)
High School (required)
Associates (preferred)
Experience 2 years: At least two (2) years of Front Office/Back Office experience (required)
Prior utility billing experience preferred. (preferred)
Licenses & Certifications Driver's License (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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