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Utility Billing Representative Jobs (NOW HIRING)

UGI

Large Customer Billing Representative

Denver, PA

$16.25 - $21.25/hr

Large Customer Billing Representative Location: Denver, PA, US, 17517 Workplace Environment: Onsite ... UGI Utilities, Inc Requisition Number: 29643 At UGI Utilities, Inc. we believe in providing a ...

UGI

Large Customer Billing Representative

Denver, PA

$16.25 - $21.25/hr

Requisition Number: 29643 At UGI Utilities, Inc. we believe in providing a superior range of energy ... Job Summary Complete all requirements for the monthly billing processes for all major account ...

Guardian Water and Power

Project Manager

Tacoma, WA

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

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Utility Billing Representative information

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How much do utility billing representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Customer Service Representative - Utility Billing

Brunswick County

Bolivia, NC • On-site

$14.25 - $19.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

Brunswick County Utility Billing Department is currently accepting applications for a Customer Service Representative to join our team. The Customer Service Representative is responsible for processing customer applications for water services and assisting with the set-up and maintenance of customer accounts. Work includes:

  • Collecting payments for water and sewer usage at the counter, drive through, and by mail.
  • Verifying and posting payments and charges to customer accounts for Public Utilities.
  • Daily balancing of cash drawer.
  • Preparing reports.
  • Preparing and maintaining a variety of records and files, including month-end reports.
  • Responding to routine requests for information, both in person and by telephone.

The Customer Service Representative will have frequent and direct interaction with utility customers, both in person and by phone. Excellent communication skills and the ability to provide a high level of customer service while exercising tact and courtesy when dealing with the public is required. Work also requires the individual to exercise independent judgement and initiative in completing assignments. This position reports directly to the Customer Service Supervisor.

High school diploma (or equivalent) AND six (6) months to one (1) year of experience in clerical and/or bookkeeping work; OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Physical Requirements Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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