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Utility Billing Representative Jobs (NOW HIRING)

UGI

Large Customer Billing Representative

Denver, PA

$16.25 - $21.25/hr

Large Customer Billing Representative Location: Denver, PA, US, 17517 Workplace Environment: Onsite ... UGI Utilities, Inc Requisition Number: 29643 At UGI Utilities, Inc. we believe in providing a ...

Guardian Water and Power

Project Manager

Tacoma, WA · On-site

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

Guardian Water and Power

Project Manager

Tacoma, WA · On-site

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

UGI

Large Customer Billing Representative

Denver, PA

$16.25 - $21.25/hr

Requisition Number: 29643 At UGI Utilities, Inc. we believe in providing a superior range of energy ... Job Summary Complete all requirements for the monthly billing processes for all major account ...

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How much do utility billing representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you

UTILITY BILLING CLERK-FULL TIME

City of South Daytona

South Daytona, FL • On-site

$17.85/hr

Full-time

Posted 11 days ago

Job description

POSITION OBJECTIVES
Under the direct supervision of the Utility Billing Supervisor, performs basic customer service and cashier tasks of routine difficulty relating to collecting fees and maintaining records for customer service accounts. Work is reviewed daily for accuracy, both during the performance of a task and upon completion.
ESSENTIAL FUNCTIONS
  1. Handles first response to customer service inquiries by accessing billing software, creating service orders as requested.
  2. Explains policies and procedures to customers.
  3. Assists customers both in person, telephone and email to resolve account discrepancies.
  4. Takes deposits, opens new accounts and finals existing accounts.
  5. Receives miscellaneous and/or utility payments, posts to customer accounts or general billing; ensures accuracy of cash receipts, reconciliation of assigned drawer and prepares deposit to be submitted to Senior Billing Clerk.
  6. Types, files, and performs other clerical or cashier duties as assigned.
  7. Completes monthly and quarterly department projects.
  8. Accesses, inputs, and retrieves information and data from a computer.

(These essential job functions are not to be construed as a complete statement of all duties performed. These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Employees will be required to perform other job-related duties as required.)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, Training and Experience
High School diploma, GED, or equivalent certificate of competency, and a minimum of at least one (1) year of experience involving teller or cashier duties or an equivalent combination of experience and training. Applicant must be nicotine free.
(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)
CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Valid Florida Driver's License required.

KNOWLEDGE, SKILLS, and ABILITIES
  • Knowledge of modern office practices and procedures.
  • Knowledge of computer applications used in general office work.
  • Ability to use modern office equipment.
  • Ability to make computations rapidly and accurately.
  • Ability to work closely with the general public to coordinate account inquiries.
  • Skill in dealing tactfully and effectively with the general public.

PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Acceptable eyesight (with or without correction).
  • Acceptable hearing (with or without hearing aid).
  • Ability to communicate concisely both orally and written.
  • Must always be able to drive.
  • Walking, standing, bending, stooping.
  • Sitting.

(Reasonable accommodations will be made for otherwise qualified individuals with a disability)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work environment is inside/office environment.

ESSENTIAL PERSONNEL DESIGNATION
This position is designated as Essential Personnel. Essential Personnel are those who serve in job functions that are essential to the City's operations and/or its citizens and which are required to be maintained during any severe weather or other emergency condition. Essential Personnel may be required to report to or remain at work during any event deemed to be an emergency by the City of South Daytona.

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