ZipRecruiter

Log In

1

Utility Billing Representative Jobs (NOW HIRING)

Guardian Water and Power

Project Manager

Tacoma, WA · On-site

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

Guardian Water and Power

Project Manager

Tacoma, WA

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

UGI

Large Customer Billing Representative

Denver, PA · On-site

$16.25 - $21.25/hr

Requisition Number: 29643 At UGI Utilities, Inc. we believe in providing a superior range of energy ... Job Summary Complete all requirements for the monthly billing processes for all major account ...

next page

Showing results 1-20

All JobsUtility Billing Representative Jobs

Utility Billing Representative information

See salary details

$13

$20

$26

How much do utility billing representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Billing Services Representative

City of New Bern, NC

New Bern, NC • On-site

$35K - $57K/yr

Full-time

Re-posted 2 days ago

Job description

Salary : $35,066.00 - $57,069.00 Annually
Location : New Bern, NC
Job Type: Full-time
Job Number: 00597
Department: Public Utilities - Electric
Division: Utility Business Office
Opening Date: 05/19/2026
Closing Date: Continuous
General Definition of Work
Performs skilled work involving the billing for City utility services; does related work as required. Work is performed under the regular supervision of the Billing Services Supervisor.
Essential Functions/Typical Tasks
Performs skilled duties in support of department billing functions. Successful performance facilitates and promotes accurate and timely utility billing. (The following tasks are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
  • Downloads AMI meter readings from AMI software program(s) and uploads to CIS software.
  • Analyzes meter readings for accuracy and completeness; checks for high, low, zero, negative, missing, etc. reads.
  • Processes rereads and closes out service orders.
  • Processes Start/Stop service orders; checks for accuracy and completeness.
  • Process inspection releases and dispatches to service crews.
  • Processes utility bill archiving.
  • Prepares and processes account adjustments using Microsoft Excel program.
  • Utilizes a variety of software programs; Microsoft Office, AMI, CIS, Mobile 311, GIS, etc.
  • Maintains on-call status during hurricanes, ice storms and other emergencies as required.
  • Performs related tasks as required.

Knowledge, Skills and Abilities
General knowledge of utility billing terminology, methods, procedures, and equipment; general knowledge of standard office procedures, practices and equipment; ability to understand and follow oral and written directions; ability to perform mathematical computations with speed and accuracy; skill in the use of a variety of data entry and office equipment and some typing ability; ability to establish and maintain effective working relationships with associates, customers and the general public.
Requirements
Education and Experience
Any combination of education and experience equivalent to graduation from high school; major coursework in business or related field at an accredited community college; Associates degree preferred; some experience in billing data entry work and computers. Proficiency in Microsoft Excel preferred.
Special Requirements
Possession of an appropriate driver's license valid in the State of North Carolina.
CRIMINAL BACKGROUND CHECKS ARE REQUIRED ON ALL FINAL INTERNAL AND EXTERNAL CANDIDATES
APPLYING FOR THIS POSITION WITH THE CITY OF NEW BERN.
THE CITY OF NEW BERN IS AN EQUAL OPPORTUNITY EMPLOYER.
Visit our page to learn about eligible benefits at the City of New Bern.

Apply