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Utility Billing Representative Jobs in Arizona (NOW HIRING)

City of Globe

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

Oversee billings for correctness and accuracy, recalculates any bills that have been issued ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

City of Globe

Utility Clerk- Water Office

Globe, AZ · On-site

General Purpose Performs technical, administrative, and clerical work in the billing and ... The physical demands described here are representative of those that must be met by an employee to ...

GovernmentJobs.com

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

Job Title Performs technical, administrative, and clerical work in the billing and coordination of ... The physical demands described here are representative of those that must be met by an employee to ...

City of Globe, AZ

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

Receives telephone calls and citizen visits concerning utility billings or various other services ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

City of Globe, AZ

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

Receives telephone calls and citizen visits concerning utility billings or various other services ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

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Utility Billing Representative information

What are some common challenges faced by utility billing representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a utility billing representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a utility billing representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
What are popular job titles related to Utility Billing Representative jobs in Arizona? For Utility Billing Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Utility Billing Representative jobs in Arizona look for? The top searched job categories for Utility Billing Representative jobs in Arizona are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in Arizona as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution.

Utility Clerk- Water Office

City of Globe

Globe, AZ • On-site

$33K - $37K/yr

Full-time

Re-posted 7 days ago

Job description

General Purpose GENERAL PURPOSE Performs technical, administrative, and clerical work in the billing and coordination of utility and other public works services. Grade 7 SUPERVISION RECEIVED Works daily under the general supervision of the Water Office Supervisor. This position is being classified as a finance department position.

ESSENTIAL DUTIES AND RESPONSIBILITIES Receives telephone calls and citizen visits concerning utility billings or various other services; handles questions and matters of a more technical nature; responds to citizen complaints. Balance daily till and prepare daily bank deposit. Accept and process payments and fees in CASELLE and online.

Process penalties for delinquent Utility accounts Prepare and mail delinquent notices Pursue collection of delinquent Utility accounts; including establishing and monitoring payment schedules and creating civil court summons for said collections Process work orders for utility disconnections, reconnections, new orders, and other public works service requests. Oversee accuracy of meter readings and direct rereading of meters when there are inconsistencies. Oversee billings for correctness and accuracy, recalculates any bills that have been issued improperly.

Create and submit bill file to outsourced printers for mailing. File; Utility applications, terminations, and payment stubs; Civil court summons and dismissals; Service orders and Blue stakes Schedule monthly billing cycles via Microsoft Outlook Schedule deliveries, removals, exchanges, and repairs with Right Away Disposal (our third-party trash company) Perform other duties as assigned. DESIRED MINIMUM QUALIFICATIONS Education and Experience: High School diploma or GED, prefer AA in accounting or related field.

Two-year experience working with customers while balancing multiple duties and responsibilities. Necessary Knowledge, Skills and Abilities: Working knowledge of computers and electronic data processing Working knowledge of modern office practices and procedures Working knowledge of governmental utility billing principles and practices Some knowledge of public works operations Ability to perform arithmetic computations accurately and quickly Ability to communicate effectively verbally and in writing Ability to establish successful positive working relationships Ability to work under pressure and/or frequent interruptions Ability to work with angry or difficult customers SPECIAL REQUIREMENTS None TOOLS AND EQUIPMENT USED Personal computer, word processing and spreadsheet software; central financial computer; 10-key calculator, phone, base radio, fax and copy machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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