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Utility Billing Representative Jobs in Arizona (NOW HIRING)

ARIZONA WATER COMPANY

Billing System Analyst

Phoenix, AZ · On-site

$45K - $60K/yr

Experience in utility billing or knowledge of accounting principles is preferred. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met to ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

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Utility Billing Representative information

What does a utility billing representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What are the key skills and qualifications needed to thrive as a utility billing representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.

What are some common challenges faced by utility billing representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are popular job titles related to Utility Billing Representative jobs in Arizona?

For Utility Billing Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing Representative jobs in Arizona look for?

The top searched job categories for Utility Billing Representative jobs in Arizona are:

Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in Arizona as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 63% Physical, 2% Hybrid, and 35% Remote job distribution.

Billing System Analyst

ARIZONA WATER COMPANY

Phoenix, AZ • On-site

$45K - $60K/yr

Full-time

Re-posted 12 days ago

Job description

BILLING SYSTEM ANALYST I

JOB SUMMARY

The Billing System Analyst I is responsible for analyzing billing related data for accuracy.  This position reports directly to the Business Process Manager.

Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:

  • Review and validate meter read exceptions daily
  • Review and correct billing exceptions daily
  • Review and approve bills and letter files for InfoSend to print
  • Calculate & process billing adjustments
  • Process and balance payments, utilizing the OPEX scanner 
  • Process credit card payment returns
  • Support divisions with payment and billing research
  • Track payments for License Agreement accounts
  • Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
  • Provide support to Meter Readers for issues related to the meter reading software.
  • Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis. 
  • Ensure Billing Analyst I process documents remain current and reflect established practices.
  • Perform other duties as assigned by management.

EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS

Required:

  • High school diploma or equivalent. 
  • Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
  • Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
  • Ability to prepare clear written procedures, technical documentation, and business correspondence.
  • Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
  • Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
  • Ability to work independently with minimal supervision and exercise sound judgment.
  • Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.

Preferred:

  • Experience in utility billing or knowledge of accounting principles is preferred.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:

  • Ability to sit for extended periods while working at a computer workstation.
  • Ability to frequently use hands and fingers for keyboarding and operation of office equipment.
  • Ability to communicate effectively in person, virtually, and by telephone.
  • Ability to occasionally lift and carry office materials weighing up to 15 pounds.
  • Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.

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