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Utility Billing Jobs in Arizona (NOW HIRING)

ARIZONA WATER COMPANY

Billing System Analyst

Phoenix, AZ · On-site

$45K - $60K/yr

Experience in utility billing or knowledge of accounting principles is preferred. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met to ...

City of WIlliams

Government Finance Director

Williams, AZ · On-site

... utility and improvement district billing, internal controls, and financial forecasting. Ensures compliance with applicable laws, City policies, GAAP, and GASB standards. Organizational Relationships ...

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AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

Town of Oro Valley

Water Utility Operator I

Tucson, AZ · On-site

$41K/yr

... customer billing. ESSENTIAL FUNCTIONS Assists customer service personnel in resolving customer ... One (1) year utility or plumbing type experience. Must possess a valid Class D Arizona driver ...

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Utility Billing information

See Arizona salary details

$13

$21

$36

How much do utility billing jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for utility billing in Arizona is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.16 per hour, depending on experience, location, and employer.

What is a utility billing?

A Utility Billing job involves managing the billing process for utilities such as water, electricity, or gas. Responsibilities typically include generating and processing customer invoices, handling payments, addressing billing inquiries, and maintaining accurate account records. This role requires attention to detail, strong customer service skills, and familiarity with billing software. Utility Billing professionals ensure timely and accurate billing to help maintain financial stability for utility providers.

What are the typical daily responsibilities of a utility billing professional?

A Utility Billing professional is responsible for preparing and processing customer utility bills, entering and verifying meter readings, handling account inquiries, and investigating discrepancies in billing. In addition, they may assist customers in person, by phone, or via email to answer questions, set up new accounts, or address payment issues. The role often involves collaborating with field technicians, finance, and customer service teams to ensure data accuracy and timely responses. This variety makes each day engaging and provides the opportunity to develop a broad range of skills in both technical and customer-facing aspects.

What are the key skills and qualifications needed for a utility billing professional?

To thrive in Utility Billing, strong numerical accuracy, attention to detail, and familiarity with accounting principles or billing processes are typically required, along with at least a high school diploma. Proficiency with utility billing software (such as Munis, Springbrook, or Tyler Technologies), spreadsheets, and general office applications is essential. Excellent customer service, problem-solving, and communication skills are important soft skills that help manage inquiries and resolve billing disputes effectively. These skills are vital because they ensure accurate billing, maintain positive customer relationships, and support efficient operational workflows.

What are the most commonly searched types of Utility Billing jobs in Arizona?

The most popular types of Utility Billing jobs in Arizona are:

What are popular job titles related to Utility Billing jobs in Arizona?

For Utility Billing jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing jobs in Arizona look for?

The top searched job categories for Utility Billing jobs in Arizona are:

Utility Billing jobs near you
Infographic showing various Utility Billing job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $44,667 per year, or $21.5 per hour.

Billing System Analyst

Phoenix, AZ • On-site

ARIZONA WATER COMPANY
Utilities • 51 - 200 employees
Learn more about ARIZONA WATER COMPANYexternal

$45K - $60K/yr

Full-time

Re-posted 12 days ago

Job description

BILLING SYSTEM ANALYST I

JOB SUMMARY

The Billing System Analyst I is responsible for analyzing billing related data for accuracy.  This position reports directly to the Business Process Manager.

Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:

  • Review and validate meter read exceptions daily
  • Review and correct billing exceptions daily
  • Review and approve bills and letter files for InfoSend to print
  • Calculate & process billing adjustments
  • Process and balance payments, utilizing the OPEX scanner 
  • Process credit card payment returns
  • Support divisions with payment and billing research
  • Track payments for License Agreement accounts
  • Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
  • Provide support to Meter Readers for issues related to the meter reading software.
  • Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis. 
  • Ensure Billing Analyst I process documents remain current and reflect established practices.
  • Perform other duties as assigned by management.

EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS

Required:

  • High school diploma or equivalent. 
  • Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
  • Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
  • Ability to prepare clear written procedures, technical documentation, and business correspondence.
  • Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
  • Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
  • Ability to work independently with minimal supervision and exercise sound judgment.
  • Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.

Preferred:

  • Experience in utility billing or knowledge of accounting principles is preferred.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:

  • Ability to sit for extended periods while working at a computer workstation.
  • Ability to frequently use hands and fingers for keyboarding and operation of office equipment.
  • Ability to communicate effectively in person, virtually, and by telephone.
  • Ability to occasionally lift and carry office materials weighing up to 15 pounds.
  • Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.

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