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Utility Billing Manager Jobs in Arizona (NOW HIRING)

ARIZONA WATER COMPANY

Billing System Analyst

Phoenix, AZ · On-site

$45K - $60K/yr

This position reports directly to the Business Process Manager. Under the leadership of the CIS ... Experience in utility billing or knowledge of accounting principles is preferred. PHYSICAL ...

City of El Mirage

Field Utilities Technician

El Mirage, AZ · On-site

$19.86 - $22.91/hr

... management) Employee Assistance Program (EAP) Life Insurance: Employer-paid basic life and AD&D ... utility billing meter infrastructure. Incumbents will work with certified operators under close ...

Traylor Bros. Inc.

Project Billing Specialist

Tempe, AZ · On-site

$18.50 - $25/hr

Project Billing Specialist opportunity with Traylor Bros., Inc! Traylor Bros., Inc. (TBI) is one of ... utility or public infrastructure projects. * Familiarity with earned value management (EVM) and ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

New

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

New

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

New

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

New

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Arizona

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Arizona?

For Utility Billing Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Arizona look for?

The top searched job categories for Utility Billing Manager jobs in Arizona are:

What cities in Arizona are hiring for Utility Billing Manager jobs?

Cities in Arizona with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Billing System Analyst

ARIZONA WATER COMPANY

Phoenix, AZ • On-site

$45K - $60K/yr

Full-time

Re-posted 27 days ago

Job description

BILLING SYSTEM ANALYST I

JOB SUMMARY

The Billing System Analyst I is responsible for analyzing billing related data for accuracy.  This position reports directly to the Business Process Manager.

Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:

  • Review and validate meter read exceptions daily
  • Review and correct billing exceptions daily
  • Review and approve bills and letter files for InfoSend to print
  • Calculate & process billing adjustments
  • Process and balance payments, utilizing the OPEX scanner 
  • Process credit card payment returns
  • Support divisions with payment and billing research
  • Track payments for License Agreement accounts
  • Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
  • Provide support to Meter Readers for issues related to the meter reading software.
  • Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis. 
  • Ensure Billing Analyst I process documents remain current and reflect established practices.
  • Perform other duties as assigned by management.

EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS

Required:

  • High school diploma or equivalent. 
  • Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
  • Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
  • Ability to prepare clear written procedures, technical documentation, and business correspondence.
  • Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
  • Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
  • Ability to work independently with minimal supervision and exercise sound judgment.
  • Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.

Preferred:

  • Experience in utility billing or knowledge of accounting principles is preferred.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:

  • Ability to sit for extended periods while working at a computer workstation.
  • Ability to frequently use hands and fingers for keyboarding and operation of office equipment.
  • Ability to communicate effectively in person, virtually, and by telephone.
  • Ability to occasionally lift and carry office materials weighing up to 15 pounds.
  • Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.

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