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Utility Billing Manager Jobs in Arizona (NOW HIRING)

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... Pay application, lien waiver, and contract management experience preferred * Strong customer ...

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Arizona

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Arizona?

For Utility Billing Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Arizona look for?

The top searched job categories for Utility Billing Manager jobs in Arizona are:

What cities in Arizona are hiring for Utility Billing Manager jobs?

Cities in Arizona with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Arizona as of August 2026, with employment types broken down into 96% Full Time, 2% Contract, and 2% Nights. Highlights an 95% In-person, and 5% Hybrid job distribution.

Customer Services Representatives - Utilities

BizTek People, Inc. | APA International Placement Consultants

Yuma, AZ • On-site

$13.75 - $18.75/hr

Contractor

Re-posted 7 days ago

Job description


Customer Service Representative (CSR) Overview
• The Customer Service Representative works with customers who have complaints, orders, or require information about products/services.
• They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager.
Customer Service Representative (CSR) Requirements
• High School Diploma or GED equivalent
• 1-2 years customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to deal tactfully and courteously with customers
• Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively.
• Experience with utility software/applications preferred
• Previous CSR experience working at a utility company a plus
Skill Set
customer service

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