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Utility Billing Representative Jobs in Arizona (NOW HIRING)

Coordinate customer service requests including order entry, pricing, expediting, billing, order ... industrial and utility markets. Graybar products and services support new construction ...

Lead Electrical Engineer

Scottsdale, AZ ยท On-site

$100 - $140/hr

This role sits in DEPCOM's Engineering capability supporting utility-scale Solar and Battery Energy ... Represent Electrical Engineering in design reviews, project meetings, customer discussions, and ...

Senior Project Manger

Phoenix, AZ ยท On-site

$130K - $200K/yr

Sr Project Manager - Water / Wastewater Utility Construction Phoenix, AZ On-Site Role Compensation ... Produce and manage project billings, budgets, and purchase orders * Process change order requests ...

Construction Coordinator I

Safford, AZ ยท On-site

$50 - $70/hr

Coordinate with private engineers, city engineers, maintenance personnel, utility representatives ... Analyze job requirements and project proposals to estimate bill of materials required to complete ...

Showing results 41-60

Utility Billing Representative information

What does a utility billing representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What are the key skills and qualifications needed to thrive as a utility billing representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.

What are some common challenges faced by utility billing representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are popular job titles related to Utility Billing Representative jobs in Arizona?

For Utility Billing Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing Representative jobs in Arizona look for?

The top searched job categories for Utility Billing Representative jobs in Arizona are:

Infographic showing various Utility Billing Representative job openings in Arizona as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution.

Senior Project Manager - Utilities

Dibble Engineering

Phoenix, AZ โ€ข On-site

Full-time

Re-posted 29 days ago


Key responsibilities

  • Oversee the design and implementation of water treatment infrastructure, including groundwater and surface water treatment for small systems.

  • Manage project scopes, budgets, schedules, and coordinate with clients, design teams, and external resources throughout the project lifecycle.

  • Provide technical guidance to engineers, EITs, and technicians, monitor project performance, and ensure quality control of deliverables.


Job description

SENIOR PROJECT MANAGER - Water Treatment (Utilities) - Phoenix / Mesa, AZDibble is proud to employ some of the industry's most talented engineers, designers, and planners. We provide solutions and trusted guidance to municipalities, private clients, and federal, state, and local agencies. We're currently seeking a skilled and driven Senior Project Manager to join our growing Utilities Team and help tackle complex engineering challenges.Overview:As a Senior Project Manager, you will oversee the full lifecycle of utility infrastructure projects, ensuring quality, performance, and client satisfaction. You'll lead multidisciplinary teams, manage budgets and schedules, and play a key role in business development and staff mentorship. This is an excellent opportunity to lead and grow a water treatment design team in a dynamic, successful engineering company.Key Responsibilities:Lead the design and implementation of water treatment infrastructure including groundwater treatment and surface water treatment for small systems.Lead the design and implementation of water and wastewater conveyance infrastructure, including pipelines, wells, boosters, reservoirs, gravity sewer mains, lift stations, force mains, and odor control systems.Develop and manage project scopes, budgets, and schedules.Coordinate with clients, design teams, internal staff, and external resources throughout the project lifecycle.Provide technical guidance to engineers, EITs, and technicians.Monitor project performance and ensure quality control of deliverables.Set up project accounting and budget tracking systems.Prepare invoices and follow up with clients to ensure timely payments.Conduct QA/QC reviews and ensure compliance with standards.Mentor junior staff and support career development.Collaborate with marketing and business development teams to pursue new opportunities.Participate in proposal development and client interviews.Assemble and manage project teams, including sub-consultants.Contribute to continuous improvement initiatives and strategic planning.Represent Dibble at industry events and conferences.Note: Responsibilities may be adjusted by management as needed.Required Skills & Qualifications:A strong commitment to the Values of the CompanyAbility to manage complex, high value projectsAbility to manage multiple projects simultaneously without sacrificing quality or effectivenessThe ability to make sound decisions for the benefit of the project and the CompanyThe ability to foresee the impacts of elements of the projectUnderstanding of available resources and the ability to efficiently manage those resourcesUnderstanding of project budgetingThe ability to consistently meet project deadlines while always maintaining a high level of qualityTechnical knowledge of engineering principlesAbility to effectively communicate to all levels of the project team including technicians, engineers, sub-consultants and clientsAbility to effectively communicate project and billing status and needs with the clientProven leadership skills and the ability to successfully negotiate acceptable contractsEducation & Experience:B.S. degree in Civil Engineering is preferred, and 10 to 15 years of experience in civil engineering.Minimum 5 years Project Management experience.Must have a valid Arizona driver's license or be able to obtain a valid Arizona driver's license within 3 months of start date.Registered Professional Engineer (P.E.) in Arizona or the ability to obtain registration within six months.LOCATION: This opportunity is in our Phoenix or Mesa office locationCOMPENSATION: Salary based on level of skills and experienceABOUT DIBBLE Founded in 1962, we provide a full range of civil engineering services to public and private sector clients across Arizona, Colorado, and the Southwestern United States. Our broad market expertise offers the ability to deliver complete engineering solutions from concept to closeout. Our business is built on honesty, ethics, accountability, quality, and service.Our people-focused culture is important, and we consider our employees to be our greatest asset. This culture is why we have so many long-term employees that have been with our firm between 15 and 35 years. Our employees enjoy an industry-leading benefits program, the ability to balance their home and work life, opportunities for growth and development, company activities, and various opportunities to give back through community service.READY TO JOIN OUR ENGINEERING TEAM?If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Dibble is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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