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Utility Billing Representative Jobs in Arizona (NOW HIRING)

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

AWP Safety

Customer Relations Billing Specialist

Phoenix, AZ · On-site

$19 - $25.75/hr

AWP is America's Traffic Control Leader, representing nearly every major public utility: electric ... As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in ...

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site +1

$103K - $132K/yr

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site +1

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site +1

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

Enfrasolutions

Energy Engineer PE I

Tempe, AZ · On-site

$103.18 - $132.76/hr

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

New

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site

$103.18 - $132.76/hr

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

ENFRA LLC

MBCx Energy Engineer II

Tempe, AZ

Experience in analyzing utility data. * At least 1 of the following: CEM, CMVP, CEP, CEA, EEP, or BEP certifications through the Association of Energy Engineers or equivalent. * Registered ...

New

ENFRA LLC

Energy Engineer PE I

Tempe, AZ · On-site

$103K - $132K/yr

Coordinate with clients, utility representatives, energy analysts, engineers, construction managers ... Review and analyze energy performance including data collection, utility bill accounting, sub ...

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All JobsUtility Billing Representative JobsUtility Billing Representative Jobs in Arizona

Utility Billing Representative information

What does a utility billing representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What are the key skills and qualifications needed to thrive as a utility billing representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.

What are some common challenges faced by utility billing representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are popular job titles related to Utility Billing Representative jobs in Arizona?

For Utility Billing Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Utility Billing Representative jobs in Arizona look for?

The top searched job categories for Utility Billing Representative jobs in Arizona are:

Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Customer Relations Billing Specialist

AWP Safety

Phoenix, AZ • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

AWP Safety rating

4.9

Company rating: 4.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

9th of 9 rated traffic management

Job description

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Billing Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

  • Invoice assigned customers timely and accurately
  • Resolve customer inquiries and discrepancies timely
  • Document resolutions and maintain billing records consistently
  • Verify invoice procedures and validate customer contracts
  • Establish and maintain effective and cooperative working relationships with customers
  • Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly
  • Escalate complex issues to supervisors using standardized templates
  • Communicate with internal and/or external customers
  • Participate in governance calls and daily huddles as required
  • Act as a resource for other functions within AWP
  • Provide training and support as requested
  • Perform other duties and/or special projects as assigned
     
Qualifications
  • High school diploma or GED required
  • 3-5 years AR/Billing experience preferred
  • Pay application, lien waiver, and contract management experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Problem-solving skills
  • Critical thinking skills
  • Demonstrate high degree of accuracy and attention to detail
  • Excellent organizational skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Microsoft Dynamics 365 experience preferred
    • West – Prelude, American Contractor
    • North & South – Salesforce, Great Plains
    • Mountain – Microsoft Dynamics 365
    • Central – TCR, Sage

Additional Information
  • Benefits-eligible 1st of the month following hire
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.

What AWP Safety employees say

Pay

Benefits

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