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Utility Billing Representative Jobs (NOW HIRING)

Guardian Water and Power

Project Manager

Tacoma, WA · On-site

Company Description Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 ...

City of Monroe

Utility Account Technician

Monroe, WI · On-site

$27.02 - $30.57/hr

Duties and Responsibilities Essential Duties and Responsibilities The following duties are representative and not all-inclusive: Manages and directs all quarterly utility billing operations including ...

Liberty Utilities Co.

Representative, Billing

Joplin, MO

$15.75 - $20.75/hr

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable ...

Liberty Utilities Co.

Representative, Billing

Joplin, MO · On-site

$15.75 - $20.75/hr

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable ...

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All JobsUtility Billing Representative Jobs

Utility Billing Representative information

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How much do utility billing representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Project Manager

Guardian Water and Power

Tacoma, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Company Description
Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 35 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness and personal integrity. We offer our employees increasingly attractive compensation and performance-based incentives. We make every effort to promote employees to higher levels of responsibility within the company.
Job Description
Do you want to be a name or a number?
Work at a place where everybody knows your name!
(cue the Cheers theme song)
Ever hear the term "happy wife = happy life?" We believe the same term applies for employees: Happy employees = Productive employees. We are a small family owned business that puts employees at the top of the list of priorities.
Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 35 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness and personal integrity. We offer our employees increasingly attractive compensation and performance-based incentives. We make every effort to promote employees to higher levels of responsibility within the company.
If you are tired of being a small fish in a big pond -- apply below and be part of a team where your work is noticed, appreciated, and matters!
Job Summary
We are looking for an organized professional with at least 1 year of sub-metering / RBC experience. This candidate must be well spoken and able to speak of the company's business, systems and services at a high level of understanding. The position will report directly to Guardian's Director of Technical Services and would be responsible for managing and scheduling the installation of new sub-meter systems in apartments, condominiums, manufactured housing and commercial properties. This position will also consist of scheduling and managing meter service work at existing properties. It may require "hands on" meter transmitter installation or servicing but primarily will consist of managing qualified subcontractors and in-house meter technicians.
Must have a valid Washington state driver's license and be willing to pass a drug test.
Responsibilities:
  • Establish and ensure compliance with quality control and quality assurance standards for installation, maintenance, monitoring of remote dial-up systems, reading assessments, and meter reading
  • Oversee and perform system installations and maintenance.
  • Keep job folder/files on each project with all the appropriate documentation.
  • Review installation and maintenance reports and documentation relevant to the project: scope of work, site plans, and meter health audits, work orders, etc.
  • Ensure all sub-metering devices are operating properly prior to leaving the job site.
  • Submit to your Coordinator complete and updated documentation corresponding to each maintenance and installation performed. All paperwork to be submitted at the end of each day on work completed.
  • Prepare and submit recommendations and scope of work as applicable for site survey's performed.
  • Obtaining subcontractor quotes and permit fees information as applicable
  • Coordinate training of subcontractors.
  • Meter installations and trouble shooting
  • Perform site surveys and estimates for new sales opportunities
  • Work with sales team on following up and preparing service agreements for new sales opportunities
  • Keep spreadsheet of current meter projects both new construction and retrofits that tracks when meter equipment is ordered, programmed and delivered/installed at job-site
  • Ensure meters and RF system equipment is ordered (from MTW), programmed, labeled and ready to meet client's requirements
  • Communicate and coordinate with client about meter installation, delivery, etc
  • Ensure subcontractor performing installation turns in paperwork and invoice
  • Ensure Guardian client is properly invoiced for new installation work
  • Ensure Guardian billing reps are notified when a metering system is installed and ready to start utility billing services
  • Provide over the phone meter and RF system troubleshooting to client or Guardian billing rep when needed
  • Schedule and manage meter reader, service and installation sub-contractors
  • Receive and research service work orders to get to the root of the problem before suggesting a solution
  • Quote service work pricing to client or Guardian billing repetitive
  • Once approved, order & program metering and RF system equipment then schedule service work with property and subcontractor
  • Ensure service work and new installation jobs are properly invoiced to client
  • Ensure Guardian invoicing client for any "non-warranty" service work performed by Guardian or subcontractor

Qualifications
  • Previous sub-metering experience - required
  • Valid driver's license
  • Current auto insurance
  • Willingness to travel

Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
  • Paid holiday
  • Competitive pay
  • Company matching retirement plan
  • Medical, vision and dental plans
  • Company paid life insurance
  • Paid maternity and paternity leave
  • Generous PTO policy
  • Reimbursement for mileage

Apply