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Utility Billing Representative Jobs (NOW HIRING)

City of Globe

Utility Clerk- Water Office

Globe, AZ

$33K - $37K/yr

Oversee billings for correctness and accuracy, recalculates any bills that have been issued ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

City of Globe, AZ

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

Receives telephone calls and citizen visits concerning utility billings or various other services ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

ARIZONA WATER COMPANY

Billing System Analyst

Phoenix, AZ

$45K - $60K/yr

Experience in utility billing or knowledge of accounting principles is preferred. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met to ...

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Utility Billing Representative information

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How much do utility billing representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for utility billing representative in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Utility Billing Representatives, and how can they be effectively managed?

Utility Billing Representatives often encounter challenges such as handling billing discrepancies, managing high call volumes from customers, and navigating complex billing systems. Effectively managing these challenges requires strong attention to detail, clear communication skills, and familiarity with the company's billing software. Team support and ongoing training are commonly available to help representatives stay updated on procedures and resolve issues efficiently. Building good rapport with customers and coworkers can also make the work environment more collaborative and positive.

What does a Utility Billing Representative do?

A Utility Billing Representative is responsible for managing customer accounts related to utility services such as water, electricity, or gas. They handle billing inquiries, process payments, resolve discrepancies, and assist customers with questions about their bills. Additionally, they may set up new accounts, update account information, and ensure accurate billing records are maintained. Their role is essential for ensuring customers are accurately charged and any issues are promptly addressed.

What is the difference between Utility Billing Representative vs Customer Service Representative?

AspectUtility Billing RepresentativeCustomer Service Representative
CredentialsHigh school diploma; familiarity with billing softwareHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, gas, electric companiesVarious industries including retail, telecom, utilities
Primary FocusProcessing bills, payments, account managementHandling customer inquiries, resolving issues

The main difference is that a Utility Billing Representative specializes in managing billing processes and payments within utility companies, while a Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles require strong communication skills, but the Utility Billing Representative focuses more on billing systems and account management specific to utilities.

What are the key skills and qualifications needed to thrive as a Utility Billing Representative, and why are they important?

To thrive as a Utility Billing Representative, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent, often complemented by experience in billing or customer service. Familiarity with billing software, customer information systems (CIS), and Microsoft Office Suite is typically required. Excellent communication, problem-solving, and organizational skills help you address customer inquiries and resolve billing issues efficiently. These competencies ensure accurate billing, timely revenue collection, and high customer satisfaction in utility operations.
More about Utility Billing Representative jobs
What states have the most Utility Billing Representative jobs? States with the most job openings for Utility Billing Representative jobs include:
What job categories do people searching Utility Billing Representative jobs look for? The top searched job categories for Utility Billing Representative jobs are:
Utility Billing Representative jobs near you
Infographic showing various Utility Billing Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.
Utility Billing/Customer Information System (CIS) Implementation Project Manager

Utility Billing/Customer Information System (CIS) Implementation Project Manager

BerryDunn

On-site, Remote

$90K - $120K/yr

Full-time

Posted 10 days ago

Job description

Overview

BerryDunn is seeking a Utility Billing/Customer Information System (CIS) Implementation Project Manager to join our Local Government Practice Group within our Consulting Team. You will serve as our clients' Project Manager working with and guiding client and vendor teams as they implement utility billing/customer information systems across multiple departments. This position is planned to remotely serve our clients across the country. You will report to senior leaders in the Local Government Practice Group.

You will bring a mix of demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, effective written and verbal communication skills. Your experience in one or more of the following areas: local government utility business processes and/or operations, enterprise software systems, implementation project management, or business process analysis will make you a trusted advisor to our local government clients. Experience with organizational change management is a plus.

Travel Expectations: Up to 50% travel to client sites is anticipated.

You Will
  • Jointly lead a delivery team consisting of internal business SMEs, IT personnel, client stakeholders and an external integrator's technical professionals
  • Lead and support the delivery of services to clients on time, within scope, and within budget, including assigning and managing staff to create client deliverables
  • Navigate and document decision making processes on behalf of our clients within the project's established governance structure
  • Coordinate task assignments to internal and client teams based on alignment to project plan
  • Communicate project and delivery status to our clients, team members, and other stakeholders, including the facilitation of client meetings
  • Participate in marketing and business development activities, these may include: writing blog posts, attending industry conferences and participating in industry groups, leading/participating in prospective client business development meetings, identifying and scoping additional work with existing clients, reviewing Requests for Proposals (RFPs) and developing responses to RFPs in collaboration with our proposal writing team
You Have
  • Bachelor's degree in Business Administration, Engineering, Political Science, Computer Science, Public Administration or a related field.
  • 5 or more years' experience working with federal, state, or local government in one or more of the following areas: utility billing/CIS systems, implementation project management, or business administration and process analysis.
  • Experience with agile and hybrid software implementation methodologies.
  • Experience implementing utility billing/CIS systems such as: Cayenta, Hansen, NorthStar, Oracle, SpryPoint, Systems & Software, Tyler Technologies, Universus, VertexOne is desired.
  • Experience with third party interfaces such as: Asset Management, GIS, AMI, MDMS, OMS, Payment Processing Portals, Customer Engagement Portals, and Work Order systems is desired
  • Knowledge of quality assurance/control procedures and demonstrated proactive problem management skills.

Preferred:

  • Advanced degree preferred along with a current project management certification (PMP or CAPM) or organizational change management certification.
  • Consulting experience in a national or regional consulting firm on assignments with public sector clients, relevant independent consulting experience, or prior employment with a software vendor or system integrator in requirements gathering and software testing.
Compensation Details

The base salary range targeted for this role is $90,000 - $120,000. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

BerryDunn Benefits & Culture

Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact careers@berrydunn.com to request an accommodation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

 

About BerryDunn

BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm. 

BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.

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Employment Type: FULL_TIME

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