Utility Billing Representative Jobs (NOW HIRING)

Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 35 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness and personal integrity. We offer our employees increasingly attractive compensation and performance-based incentives. We make every effort to promote employees to higher levels of responsibility within the company.

Do you want to be a name or a number?

Work at a place where everybody knows your name!
(cue the Cheers theme song)

Ever hear the term "happy wife = happy life?" We believe the same term applies for employees: Happy employees = Productive employees. We are a small family owned business that puts employees at the top of the list of priorities.

Guardian Water & Power is a well established sub-metering and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 35 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness and personal integrity. We offer our employees increasingly attractive compensation and performance-based incentives. We make every effort to promote employees to higher levels of responsibility within the company.

If you are tired of being a small fish in a big pond -- apply below and be part of a team where your work is noticed, appreciated, and matters!

Job Summary

We are looking for an organized professional with at least 1 year of sub-metering / RBC experience. This candidate must be well spoken and able to speak of the company's business, systems and services at a high level of understanding. The position will report directly to Guardian's Director of Technical Services and would be responsible for managing and scheduling the installation of new sub-meter systems in apartments, condominiums, manufactured housing and commercial properties. This position will also consist of scheduling and managing meter service work at existing properties. It may require "hands on" meter transmitter installation or servicing but primarily will consist of managing qualified subcontractors and in-house meter technicians.

Must have a valid Washington state driver's license and be willing to pass a drug test.

Responsibilities:

• Establish and ensure compliance with quality control and quality assurance standards for installation, maintenance, monitoring of remote dial-up systems, reading assessments, and meter reading
• Oversee and perform system installations and maintenance.
• Keep job folder/files on each project with all the appropriate documentation.
• Review installation and maintenance reports and documentation relevant to the project: scope of work, site plans, and meter health audits, work orders, etc.
• Ensure all sub-metering devices are operating properly prior to leaving the job site.
• Submit to your Coordinator complete and updated documentation corresponding to each maintenance and installation performed. All paperwork to be submitted at the end of each day on work completed.
• Prepare and submit recommendations and scope of work as applicable for site survey's performed.
• Obtaining subcontractor quotes and permit fees information as applicable
• Coordinate training of subcontractors.
• Meter installations and trouble shooting
• Perform site surveys and estimates for new sales opportunities
• Work with sales team on following up and preparing service agreements for new sales opportunities
• Keep spreadsheet of current meter projects both new construction and retrofits that tracks when meter equipment is ordered, programmed and delivered/installed at job-site
• Ensure meters and RF system equipment is ordered (from MTW), programmed, labeled and ready to meet client's requirements
• Communicate and coordinate with client about meter installation, delivery, etc
• Ensure subcontractor performing installation turns in paperwork and invoice
• Ensure Guardian client is properly invoiced for new installation work
• Ensure Guardian billing reps are notified when a metering system is installed and ready to start utility billing services
• Provide over the phone meter and RF system troubleshooting to client or Guardian billing rep when needed
• Schedule and manage meter reader, service and installation sub-contractors
• Receive and research service work orders to get to the root of the problem before suggesting a solution
• Quote service work pricing to client or Guardian billing repetitive
• Once approved, order & program metering and RF system equipment then schedule service work with property and subcontractor
• Ensure service work and new installation jobs are properly invoiced to client
• Ensure Guardian invoicing client for any "non-warranty" service work performed by Guardian or subcontractor

• Previous sub-metering experience - required
• Valid driver's license
• Current auto insurance
• Willingness to travel

All your information will be kept confidential according to EEO guidelines.

Benefits

• Paid holiday
• Competitive pay
• Company matching retirement plan
• Medical, vision and dental plans
• Company paid life insurance
• Paid maternity and paternity leave
• Generous PTO policy
• Reimbursement for mileage