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Billing Customer Service Jobs in Wisconsin (NOW HIRING)

HTC Global Services

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

The role requires a strong understanding of the insurance value chain, including policy administration, underwriting, claims, billing, customer servicing, and insurance technology platforms, along ...

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Billing Customer Service information

See Wisconsin salary details

$8

$19

$28

How much do billing customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for billing customer service in Wisconsin is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.35 per hour, depending on experience, location, and employer.

What is a billing customer service?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in billing customer service?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

What are some typical challenges faced in a billing customer service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What does a billing customer service representative do?

A billing customer service representative handles customer inquiries related to billing issues, processes payments, and resolves discrepancies in accounts. They often use customer management software and require good communication skills to assist clients effectively.

What are popular job titles related to Billing Customer Service jobs in Wisconsin?

For Billing Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Billing Customer Service jobs in Wisconsin look for?

The top searched job categories for Billing Customer Service jobs in Wisconsin are:

Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,630 per year, or $19.5 per hour.

Customer Service and Billing Specialist

Gordon Flesch Company

Madison, WI • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Coordinate logistics with internal and external departments/warehouses to deliver equipment to final destinations.

  • Support the service department by acting as a liaison between GFC and the dealer network, ensuring departmental tasks are completed accurately and on time.

  • Process orders, invoice equipment billing, troubleshoot billing issues, and review invoices for accuracy.

Gordon Flesch Company rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

  • Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations.

  • Project manage the logistics of major account orders that require customer facing interaction.

  • Support service department by being a liaison between GFC and the dealer network. Ensures all departmental tasks are completed accurately and within established deadlines.

  • Provide exceptional customer service to Gordon Flesch Company customers.

  • Process orders.

  • Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork.

  • Analyze dealer contracts for profitability and renegotiate based on results.

  • Invoice basic and advanced equipment billing in accordance with company deadlines. Review invoices to ensure accuracy, making corrections as needed prior to distribution.

  • Troubleshoot billing issues and resolve as needed.

  • Coordinate moves, adoptions, and renegotiate contracts when necessary.

  • Maintain accurate records in GFC’s order processing system (eAutomate) and other internal systems.

  • Maintain regular interaction with other departments in a professional and friendly manner.

  • Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues.

  • Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution.

  • Serve as point of contact for assigned Account Executives and GFC branch contacts.

You should have:

  • High School Diploma or equivalent, Associates degree is preferred.

  • 2 years of related experience preferred.

  • Excellent verbal and written communication skills.

  • Strong attention to detail.

  • Excellent organizational time management skills.

  • Ability to handle multiple tasks both effectively and efficiently.

  • Ability to provide excellent customer service.

  • Problem solving skills.

  • Excellent data entry skills.

  • Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

What Gordon Flesch Company employees say

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