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ODP

3PL Billing & Customer Service Analyst

Newville, PA · On-site

$50K - $70K/yr

3PL Billing & Customer Service Analyst This will be a 5 day/week onsite role at any of the below locations: * Grand Prairie, TX * Carol Stream, IL * Newville, PA The Billing & Customer Service ...

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How much do billing customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

Is it hard to get hired as a medical biller?

Getting hired as a medical biller generally requires relevant training or certification, attention to detail, and familiarity with billing software and healthcare regulations. Job availability can vary based on location and experience, but entry-level positions are often accessible with proper skills and certifications such as CPC or CPC-H.

What is the highest paying customer service?

In customer service roles, billing customer service positions can be among the higher-paying options, especially with experience or specialized knowledge. Salaries vary by industry and location, but advanced roles such as customer service managers or specialists with technical skills tend to earn higher wages. Certifications and proficiency with CRM tools can also contribute to increased pay.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What is billing customer service?

Billing customer service involves assisting customers with their billing inquiries, resolving billing issues, and explaining charges or payments. Representatives in this role often use customer management software and require good communication skills to ensure accurate and timely resolution of billing concerns.

Can I work remotely as a biller?

Billing customer service roles can often be performed remotely, especially with the use of billing software and communication tools. Many companies offer remote positions for billers, but availability depends on the employer and job requirements such as certifications or experience. It is common for remote biller roles to require strong organizational skills and familiarity with electronic health records or billing systems.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 9% As Needed, 75% Full Time, 10% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Medical Billing Customer Service Representative

Medical Billing Customer Service Representative

Saint Peter's Healthcare System

Piscataway, NJ • On-site

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Key responsibilities

  • Answer incoming calls and provide information regarding patient bills, handle payments, and document all calls in the electronic medical record system.

  • Retrieve and respond to voicemail and patient portal messages within specified timeframes, and alert supervisor of messages requiring escalation.

  • Assist patients with enrolling in monthly payment plans, provide guidance on payment schedules, and support navigation of third party enrollment websites.

Saint Peter's University Hospital rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

123rd of 1,003 rated hospitals

Job description

Medical Billing Customer Service Representative
SPHS-Physician Revenue Cycle
The Medical Billing Customer Service Representative will:
  • Answer incoming calls. Provide answers regarding general inquiries on patient bills. Handle patient payments over phone, guide patients with electronic payments through the electronic medical record system. Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor. Document all calls in notes in electronic medical record system.
  • Retrieve and respond to voicemail and patient portal messages within 24 hours (or 72 hours from Friday to Monday). Alert direct supervisor of any messages requiring adherence to department escalation policy.
  • Assist in enrolling patients in monthly payment plans. Provides information regarding plan, payment schedules and guidance in navigating third party website for enrollment.
  • Review lists or reports of outstanding accounts added to self-pay work lists. Review lists or reports of 90-95% of outstanding accounts and follows up with guarantors or others as necessary to expedite payment.
  • Prepare small balance write-offs and collection agency reports; transfers credits to open accounts and/or prepares refunds for approval by Coordinator or Manager.

Requirements:
  • Bilingual (Spanish/English) preferred.
  • One (1) or more years experience as a Medical Insurance Biller or related responsibilities. Hospital billing strongly preferred.
  • Proficiency in Microsoft Office suite preferred.
  • Strong interpersonal skills necessary to lead or assist others and work effectively with all Resource Services, Patient Accounts and other facility staff as well as other internally and externally related groups/vendors.
  • Knowledge of Collection, A/R follow-up and billing. Knowledge of third-party payers, State and Federal Agencies (constantly changing) with regards to hospital billing and collection is helpful.
  • Understanding of HIPAA guidelines.

Salary Range: 17.75 - 24.73 USD
We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.
The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.
Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.
You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.

What Saint Peter's University Hospital employees say

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