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Billing Customer Service Jobs (NOW HIRING)

Collabera

Customer Service- Billing

Westlake Village, CA · On-site

$17.75 - $23/hr

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... High proficiency in keyboarding and 10 key Strong analytical skills High volume billing and ...

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Billing Customer Service information

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$8

$19

$28

How much do billing customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Utility Billing/Customer Service Representative - Fairmont

Utility Billing/Customer Service Representative - Fairmont

League of Minnesota Cities

Fairmont, MN • On-site

$28.19 - $35.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Salary: $28.19 - $35.74 Hourly
Location : Fairmont
Job Type: FT
Job Number: Fairmont
Department: Not Applicable
Opening Date: 07/17/2026
Closing Date: 8/5/2026 4:30 PM Central
Job Posting
The Utility Billing/Customer Service Representative position serves as a primary point of contact for residents and is responsible handling inquiries, managing customer accounts, processing payments, coordinating service requests, and supporting daily front-office operations.
Minimum qualifications include a high school diploma (or equivalent) and two years' experience in an office setting and providing customer service. Preferred qualifications include an associate degree in accounting or a related field; two years' experience in the accounting field; experience in municipal government, preferably utilities; experience with various software computer programs, including utility billing software; and experience with Springbrook or similar fund accounting software. Successful candidates must also pass a criminal background check and credit check.
The City provides a competitive benefits package including medical, dental, vision, and life/AD&D insurances; HSA and FSA spending plans; paid leave; an Employee Assistance Plan; and a MN PERA benefit.
EOE.
Learn and apply:
Benefits information is not available for this position. Please contact the city directly for this information.
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About League of Minnesota Cities

Sourced by ZipRecruiter

The League of Minnesota Cities is a membership association dedicated to promoting excellence in local government. The League, governed by a Board of Directors consisting of local elected and appointed city officials, serves its more than 800 member cities through advocacy, education and training, policy development, risk management, and other services.

Industry

Public administration

Company size

51 - 200 Employees

Headquarters location

Saint Paul, MN, US

Year founded

1913

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