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Billing Customer Service Jobs (NOW HIRING)

Customer Operations

Associate Billing Analyst

Charlotte, NC · Hybrid

$45K - $60K/yr

In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting * Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project

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How much do billing customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a billing customer service?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a billing customer service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in billing customer service?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Utility Billing Customer Service Technician

City of La Marque, TX

La Marque, TX • On-site

$15.50 - $20.25/hr

Full-time

Re-posted yesterday

Job description

Salary: Depends on Qualifications
Location : La Marque City Hall, TX
Job Type: Full-Time
Department: Utility Billing
Opening Date: 07/13/2026
Closing Date: 8/31/2026 11:59 PM Central
FLSA: Non-Exempt
Description
Responsible for providing efficient and courteous customer service to citizens/customers by performing clerical duties of a routine to moderately complex nature for the preparation and maintenance of City utility billing records and other office support functions; performs related work as required.
Incumbent must be able to perform duties per detailed instructions with adherence to prescribed standards and procedures. Work involves receiving, balancing, and depositing cash and checks; ensuring the currency and accuracy of accounts, selling refuse bags and filing records. Reports to Utility Billing/Sanitation Manager.
Examples of Duties
Performs general bookkeeping and accounting tasks as necessary to maintain utility accounts including but not limited to collecting, receipting, and posting payment to appropriate accounts; balancing cash transactions/drawer and all other duties as assigned by supervisor
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Assist customers in problem resolution regarding service and billing; responds to customers' requests, concerns, and/or complaints
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Monitors delinquent accounts for disconnection/reconnection of service; processes approved billing adjustments and initiating and completing all necessary work orders for utility accounts;
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Communicates information regarding complaints, high utility invoices, etc. to Supervisor, and/or field personnel, as appropriate to assure proper resolution;
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Performs general clerical duties as required, including but not limited to answering telephone, communicating via two-way radio, generating reports and correspondences, copying, scanning and filing documents, preparing mail and night-drop, maintaining logs, shredding, etc.
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Processes "new service" and "final" applications per establish policies, processes, and procedures;
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Summarizes data in preparation of standardized reports, and maintains filing system;
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Serves as back up for Utility Billing Analyst as needed;
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Performs other duties as assigned.
Typical Qualifications
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High School Diploma or GED, including or supplemented by coursed in business practices, customer service, and/or secretarial practices.
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6-12 months experience in cash handling, problem analytical skills, and/or customer service; alternately,
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An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
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Bi-lingual preferred but not required.
This position is not eligible for benefits.

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