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Billing Customer Service Jobs (NOW HIRING)

Collabera

Customer Service- Billing

Westlake Village, CA

$17.75 - $23/hr

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... High proficiency in keyboarding and 10 key Strong analytical skills High volume billing and ...

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How much do billing customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a billing customer service?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a billing customer service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in billing customer service?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

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What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
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Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Associate Billing Analyst

Customer Operations

Maryland Heights, MO • Hybrid

$46K - $61K/yr

Full-time

Posted 14 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious how your analytical skills can enhance business operations? At Spectrum, you’ll support and improve third-party billing systems while collaborating with teams to ensure seamless processes. Join us to make a measurable difference in delivering quality billing solutions that power our customer experience.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Analyze billing systems to identify and implement ongoing performance improvements at both user and system levels
  • Assist in developing software requirements and document user methods and procedures for Spectrum’s billing operations
  • Support mass adjustments, reporting, interfaces, security and outage management within Spectrum’s billing environment
  • Respond to requests through Change Request Management, Issue Management and on-site support to resolve user needs
  • Train and assist system users to ensure effective system utilization
  • Collaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as needed
  • Contribute to project scheduling, workload monitoring and status reporting to maintain project momentum

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Information Technology or equivalent combination of education and experience

Experience

  • 1-2+ years supporting, testing and documenting various information technology systems

Skills

  • Analyze and interpret data
  • Effective communication with all levels of management
  • Ability to manage multiple projects and tasks simultaneously
  • Commitment to maintaining confidentiality
  • Strong decision-making and problem-solving skills under pressure
  • Demonstrated judgment and initiative in accomplishing tasks
  • Work independently
  • Knowledge of industry requirements supporting cable, data and telephony billing
  • In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
  • Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
  • Read, write, speak and understand English

#LI-JV1
CBI300 2026-77864 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Information Technology or equivalent combination of education and experience

Experience

  • 1-2+ years supporting, testing and documenting various information technology systems

Skills

  • Analyze and interpret data
  • Effective communication with all levels of management
  • Ability to manage multiple projects and tasks simultaneously
  • Commitment to maintaining confidentiality
  • Strong decision-making and problem-solving skills under pressure
  • Demonstrated judgment and initiative in accomplishing tasks
  • Work independently
  • Knowledge of industry requirements supporting cable, data and telephony billing
  • In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
  • Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
  • Read, write, speak and understand English
Employment Type: Full Time

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