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How much do billing customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Temporary Workforce Billing Customer Transaction Representative

Temporary Workforce Billing Customer Transaction Representative

NiSource

Merrillville, IN • On-site

$27/hr

Full-time

Re-posted 23 days ago

NiSource rating

8.1

Company rating: 8.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

29th of 52 rated energy and utility

Job description

Summary

Temporary Workforce Billing Customer Transaction Representative, under general supervision, performs customer billing and account transaction work forNIPSCO.This temporary role supports billing operations by processing account transactions, resolving billing issues,assistingcustomer inquiries, and completing related administrative workin accordance withestablished procedures.

Competitive hourly compensation of $27/hour is offered for this role.

Principal Duties and Responsibilities

  • Review and resolve billing exceptions, adjustments, and transaction issues from work queues, reports, calls, correspondence, and email.

  • Compute and process bills for actual usage, estimated usage, unmeasured service, and special billing scenarios.

  • Collaborate with Meter Processing, Meter Operations, and Customer Service as needed

  • Support customer service by responding to billing questions, service inquiries, complaints, and account-related requests.

  • Back Office duties as assigned. Customerapplications, lifesupport,autopay, deposits, refunds, and tax exemption documentation.

  • Maintain billing-related contracts, files, records, and required documentation.

  • Perform clerical and administrative duties such as filing, issuing duplicate bills, andoperatingoffice equipment.

Required Qualifications for Position

  • High school diploma or equivalent required

  • Demonstrated ability tooperatea computer

  • Proficient in Microsoft365, particularlyExcel

  • Possesses a professional telephone manner and the ability to interact effectively with internal and external customers in a knowledgeable, tactful, and courteous manner.

  • Strong analytical background with the ability to interpret data,identifydiscrepancies

Preferred

  • Utilitybilling experience specific to gas and electric accounts

  • Attaching an up-to-date resume is highlyencouraged.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Competitive hourly compensation of $27/hour is offered for this role

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodation

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

  • E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
  • Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$21.12 - $23.80

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-07-14

Posting End Date (if applicable):

2026-07-16Please note that the job posting will close on the day before the posting end date.

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