ZipRecruiter

Log In

1

Billing Customer Service Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsBilling Customer Service Jobs

Billing Customer Service information

See salary details

$8

$19

$28

How much do billing customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

Is it hard to get hired as a medical biller?

Getting hired as a medical biller generally requires relevant training or certification, attention to detail, and familiarity with billing software and healthcare regulations. Job availability can vary based on location and experience, but entry-level positions are often accessible with proper skills and certifications such as CPC or CPC-H.

What is the highest paying customer service?

In customer service roles, billing customer service positions can be among the higher-paying options, especially with experience or specialized knowledge. Salaries vary by industry and location, but advanced roles such as customer service managers or specialists with technical skills tend to earn higher wages. Certifications and proficiency with CRM tools can also contribute to increased pay.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What is billing customer service?

Billing customer service involves assisting customers with their billing inquiries, resolving billing issues, and explaining charges or payments. Representatives in this role often use customer management software and require good communication skills to ensure accurate and timely resolution of billing concerns.

Can I work remotely as a biller?

Billing customer service roles can often be performed remotely, especially with the use of billing software and communication tools. Many companies offer remote positions for billers, but availability depends on the employer and job requirements such as certifications or experience. It is common for remote biller roles to require strong organizational skills and familiarity with electronic health records or billing systems.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Infographic showing various Billing Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 9% As Needed, 75% Full Time, 10% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Billing Customer Service Representative, PRS

Billing Customer Service Representative, PRS

Chubb

O Fallon, MO • On-site

$16 - $20.50/hr

Part-time

Posted 3 days ago

Chubb rating

8.1

Company rating: 8.1 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

131st of 263 rated insurance

Job description


When you grow, Chubb grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking for Customer Service Professionals who want to provide our agency partners and clients the best-in-class service experience they want and deserve!
You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
Job Responsibilities:
  • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
  • Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
  • Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
  • Responsible for cross selling products to provide best and most beneficial experience for clients
  • Work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis.

Qualifications
  • Customer service experience in a high-volume client contact call center
  • Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
  • Effective, strong, and service focused communication skills, both verbal and written
  • Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
  • Track record of success in managing competing demands, problem solving and strong decision velocity
  • Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chubb logo

About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

View All Chubb Jobs

Apply