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How much do billing customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Billing Customer Service job?

A Billing Customer Service job involves assisting customers with billing inquiries, resolving payment issues, processing invoices, and explaining charges. Representatives handle account discrepancies, process refunds, and ensure accurate billing records. They also provide support for payment plans, dispute resolutions, and customer account updates. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges faced in a Billing Customer Service role?

In a Billing Customer Service role, you may encounter challenges such as addressing complex account discrepancies, explaining detailed invoices to customers, and resolving payment issues in a timely and professional manner. Multitasking is often required as you handle a high volume of inquiries through phone, email, or chat, all while maintaining accuracy and compliance with company policies. You may also need to collaborate closely with accounting teams and other departments to investigate and resolve contested charges. Overcoming these challenges helps build your problem-solving skills and can prepare you for advancement into more specialized billing or supervisory roles.

What are the key skills and qualifications needed to thrive in the Billing Customer Service position, and why are they important?

To thrive as a Billing Customer Service professional, you need strong attention to detail, knowledge of billing procedures, and experience with customer support, often complemented by a high school diploma or equivalent. Familiarity with billing software, CRM systems, and basic accounting tools is typically required, with some employers preferring candidates experienced in platforms like SAP, QuickBooks, or Oracle. Excellent communication, problem-solving, and patience help candidates excel when addressing customer inquiries or resolving discrepancies. These skills and qualities are crucial for ensuring accurate billing, delivering positive customer experiences, and efficiently supporting overall revenue cycles.

More about Billing Customer Service jobs
What cities are hiring for Billing Customer Service jobs? Cities with the most Billing Customer Service job openings:
What states have the most Billing Customer Service jobs? States with the most job openings for Billing Customer Service jobs include:
What job categories do people searching Billing Customer Service jobs look for? The top searched job categories for Billing Customer Service jobs are:
Billing Customer Service jobs near you
Billing & Customer Service Support Specialist

Billing & Customer Service Support Specialist

Pye Barker Fire and Safety LLC

West Monroe, LA

$18.50 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.
Essential Duties & Responsibilities:
  • Address customer inquiries regarding charges and resolve concerns promptly.
  • Processing and maintaining our license employees.
  • Process and update payments efficiently.
  • Monitor and respond to billing-related emails in a timely manner.
  • Provide backup support to job/data entry specialists as needed.
  • Handle billing inquiries via phone and take payments over the phone.
  • Process and maintain customer cancellations with accuracy.
  • Uphold the integrity and confidentiality of customer and employee information.
  • Collaborate effectively with team members to ensure seamless operations.
  • Maintain an understanding of customer agreements and billing procedures.
  • Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
  • Demonstrate a commitment to excellent customer service.
  • Participate in special projects and complete other duties as assigned.
Education/Qualification:
  • High school diploma or equivalent.
  • Minimum of 2 years of experinece is required for this role.
  • Ability to type at a speed of at least 50 words per minute.
  • Strong proofreading skills.
  • Proficiency in Microsoft Office Suite or similar software.
  • Basic knowledge of office equipment.
  • Understanding of clerical procedures and systems, including recordkeeping and filing.
  • Ability to work independently and troubleshoot effectively.
  • Strong organizational and prioritization skills.
Other Duties:
  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  • Performs other duties as assigned.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
  • Excellent pay
  • Medical, dental, vision
  • Company paid life insurance
  • Company paid short-term disability
  • 401K with employer match
  • Paid vacation and company holidays
  • Training and Career Development
  • Company vehicle (if job applicable)
  • Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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